Wow can't believe the low reviews on this place. Recently visited to get some of my supplements I take in pill form for vacation and they seem to have the best price and variety. Note the website seems to be a couple dollars cheaper than in store for the particular supplement I needed. Though you'll need to spend a minimum to get free shipping so I just drove over and picked up. It was seamless though I didn't really explore downstairs. I was in and out. I haven't really did the price comparison that closely compare to Costco where I get my regular supplements from but I appreciate that Healthy planet carries the brands my naturopath recommended and types of supplements that I wouldn't be able to get at Costco or Ambrosia. They have a membership and the points don't expire, you can easily sign up with your number at check out. read more

Awful customer service. I tried to return something at a store for $15, not a big purchase, and they denied it. They said I have to call customer service first to get authorization. The fact that I emailed customer service but they didn't answer me and to this day still haven't is my problem. The floor manager Melissa was rude at Bathurst ant Sheppard location. After the incident my husband and I agreed we would never buy anything else from them. read more

The worst customer service support on floor and front counter. Too many workers yet none available to assist and only one at cash register when there is a lineup. read more

I have purchased from this location as well as purchased online. Price was excellent and delivery fast (one day ahead of schedule too!)

What a sh*t show with customer service. My order was delivered to the wrong address. I was at home when I received an email update about my order being delivered except when i went to the front door, nothing was there. I immediately contacted customer service and this is there things went downhill. I was asked to consult with other members of my household if they had taken the parcel. I live with my husband who was next to me when I received the delivery confirmation email, so he didn't take the parcel. Then I was asked to wait 24-48 hours for them to find out more information from Purolator. No one got back to me. Once I emailed asking for an update, I was once again asked to consult with other members of my household if they have the parcel hidden from me. Um, this request was two days after the delivery. If I did have more than just my husband living me, don't they think that I would have already asked everyone? Plus, why did I have to email back to customer service when I was told they would contact me once they have an answer from Purolator? Customer service sent me a photo of the parcel at a front door. They told me this was proof it was delievered. That's cool but the door in the photo is not mine. Once again I was asked to play the Gestapo and find out answers to who might have this parcel. Why is this so hard for the Healthy Planet to provide a loyal customer with service that isn't a runaround? I was asked again to wait until they find out more from Purolator? Seriously? Do you think Purolator gives a sh*t where my box of vitamins ended up? NO. So I waited to hear back from the customer service at the Healthy Planet. So here I am one week after the above happened and yet again I had to initiate contact with customer service. You know what? I had to again look at photos of places that aren't my house and run through the question of 'maybe you should ask your neighbours if they have the parcel'. WTF? Then I get, 'it would be faster to check to see if someone has your order than I would be to wait for us to resend the order'. UM, ok. I have a JOB and don't have the time to wander about my neighbourhood asking if anyone has seen my cheap-ass vitamin order from the Healthy Planet. Of course, the customer service rep offered to resend but failed to actually commit to placing the order until I check the photos from Purolator, run around to the neighbours (who I am 100% certain would have dropped off the parcel on their own accord) and wait more time until he does whatever other nonsense the Healthy Planet customer service handbook dictates. It appears their specialty is making the customers so frustrated that they eventually give and shop elsewhere. In future, there are other places to find your health needs: Ambrosia Noah's Whole Foods The Big Carrot Baldwin Natural Organic Garage Stay clear of this store unless you want to partake in a sh*t show. read more

They had a wide variety of supplements to choose from and they were able to provide a buy one get one sale on the protein powders that I wanted! read more

I will never go back to this store again! They have horrible stairs which are short and have extremely sharp edges. I fell going down the stairs and had bruises from my mid back to the middle of my thighs. Now I have chronic back pain, which I never had in my life until this point. When I contacted Head Office to tell them about what happened they did nothing for me. They didn't even return my email. I used to be a loyal customer but I recently discovered Ambrosia in Thornhill and Vaughan. Ambrosia is also much cheaper and bigger than this store. I will NEVER go BACK!!! Horrible experience!!! read more

I have never had any luck at this place. Never seems to be anyone in there (no surprise). HORRIBLE, passive-aggressive "customer service". And they have no product. If you are expecting to find a superior brand of COQ10 or anything other than regular drug-store crap, you'll be disappointed. My husband dragged me in there last week convinced they'd have a product. Waste of time. And I agree with Jonny below - if they don't have what you're looking for, its like "get out of my store" (they don't say it - you feel it). Thank God for OPTIONS!!! read more

This place has some of the best prices and friendliest service yet! If you're used to plunking down hundreds of dollars at "Health Food" or supplement stores, you will enjoy the pleasure of NOT paying a fortune à la GNC or Noah's. There is no bulk food/spice selection, but the prices on tea and health and beauty products are quite reasonable. Even better, the owner/staff members will happily order almost anything you're looking for if it's not in stock. The store has recently been renovated with an expanded space to provide even more selection than before (and it was already great to begin with). Business is brisk, and stock generally appears to be fresh and managed well. read more

I actually order from healthy planet online but they do have retail locations. None of them are near to me however, which is why I order online. Most recently they had a sale & I ordered some items. However I soon got an email that some items were low in stock so my order would be delayed. A couple days go by I hear nothing. Finally a week goes by & still nothing. I emailed customer service & finally someone gets back to me. I'm not impressed.I remember now why I don't order from them much. I'd rather go to Ambrosia Natural Foods. read more

Great prices! Pretty good service. In a busy plaza at Bathurst and Sheppard. So worth it for the savings alone. I can't believe how much lower it is then some of the other Health food stores. read more

Shame on you Healthy Planet at Sheppard Ave and Bathurst St. I went in this morning to buy vitamins. Not because of Corona Virus panic, I was just running low. (I frequent this store quite often). It took a few minutes to get to the cashier, as people are Corona virus panic buying. I get to the cash and I see they have a sign that says they have hand sanitizer. I ask the cashier guy which isle can I find them? He reaches down from behind the counter and pulls out a small bottle of hand sanitizer and I mean fairly small! I ask how much? He says "$6.99 plus tax". WHAT? So I ask him how many of those little bottles for $6.99? (Two? Three?) He says "ONE!" WHAT? I say to him "$6.99 for that SMALL little bottle, are you sure?" I honestly thought he was just making a joke! That size bottle is normally $1.50 at the dollar store. His reply... and I quote "Yes, it's $6.99 for ONE, we're the only store around that has any, everybody else is sold out" WOW! Healthy Planet is expensive enough on a regular basis and at this unfortunate time of the Corona Virus World Crisis, they are price gouging??Those little bottles should be no more then $2.99 at best and that includes plenty of Healthy Planet profit. Or, how about giving some out complimentary at this time, since they are such a high end "health" store that claims to care? Shame on you Healthy Planet. You just lost my business. I'm disgusted that they would stoop so low as to blatantly price gouge during a world crisis. Tisk, tisk. read more

This place is definitely a decent stop for general health food products (do not come here if you're looking for produce of any kind--they don't sell it). The manager was pretty cool, and gave me a discount cause I bought a semi-bulk quantity of protein powder. I've also bought various supplements. Beware though, their staff isn't the most helpful or well-informed when it comes to their product selections. read more

The price of all products have increased so much, I'm buying all at Walmart or online from now on. Shame on you HP. I liked going to your stores. read more

Amazing store! So cool and they have so much variety on different products, stairs were fine didn't fall down them like the other lady posted a while back read more

Okay let me say the staff are wonderful when your inside to buy something. But the moment you have to return something or question some products the happy fake smile turns into a sour patch frown. Had to return an online purchase and was denied this i also purchased some blueberry juice and coconut water upon opening and drinking i tasted a sour like taste flipped over to expiry date and it expired July 2015. I called them as i had left store nothing they can do as i already opened the product. The store does have good selection but theres lot of competitors like Ambrosia Health Food. Not returning again read more

Shopping in most of their locations is OK - DONT shop online if you want your products in any kind of decent timeframe. I keep ordering, thinking it is going to change - but it never does - in fact, it took 3 weeks to get my order (all products were in stock) read more

I have been a customer for a few years but never again. They advertise prices online but when you go to order the price is different. When you call them they say that the website is wrong and will be fixed but they refuse to honor the advertised price. This has happened to me a few times now! read more

Love this place!! Great prices and employees are really nice and helpful too!! The only negative thing I can think of is their hours, I wished they were open late :/ read more

Prices used to be great until the website launch. The staff seems to be busy all the time, and I end up waiting at a register by myself.