Been wanting to eat healthier this year, and decided to check out Healthy Planet with an open mind lol. I remember coming here a long time ago with my friend who was body building and needed to stock up on whey protein :p There is a fresh produce section, fridge for yogurt and drinks, frozen section, aisles full of snacks and treats, supplements, green body products, and much more. Aisles are usually full of stock, a lot of items are on sale, and staff are generally helpful. The parking lot is usually quite packed. I try to avoid busy time! read more

This location continues to be another one of my favorite health food stores. I could literally spend an hour in here. Parking is never an issue (all around the front, sides and back of the plaza), the staff are consistently friendly and helpful, and the prices are competitive. My favorite Keto bars are on sale here from time to time, so I always stock up. Their bulk area for raw sunflower and pumpkin seeds seems to disappear fast, so I know the products are fresh. All forms of payment are accepted, and if you sign up for their rewards program, you can accumulate points. *BYOB - bring your own bags. read more

I stopped by here tonight to pick up supplements and was in and out of the store pretty quickly. I'm assuming this area is tough because there was a security guard at the front who then peaked in the aisle I was in while reading supplement labels (this did make me feel a little uncomfortable). Anywho, I continued to pick up all of the bottles of supplements that I needed. I proceeded to the cash register and the employees working upfront were very friendly and helpful. I didn't go down each aisle as I literally just picked up what I needed but I would say this isn't a comfortable Healthy Planet location to browse through. I much rather go to the locations I typically frequent where they even have grocery carts for me to put all the items I plan to buy. Would I return to this location? It is very unlikely! read more

In a magazine, I saw a vitamin solution that was geared towards my health needs these days. The company that makes this vitamin indicated that I could get a free sample. So, I wrote an e-mail and in three days, I got the sample. Guess what? It works like a charm for me. I did more research and I found out that Healthy Planet sells this vitamin solution. I did a search on Yelp and this location is the closest one to my home. This store is across from CF Markville Mall. It is next to Fabricland. At first, I thought that this store looked tiny from the outside. Nope, just the door is tiny. Once I was inside, it was massive to me! I like that it supports my lactose-free, low-carb needs. It offers fresh fruits and veggies, as well as a wide variety of beverages, snacks, and food. I also found my vitamins. I signed up for Healthy Planet's points program. It's free. One of these days, I will get a discount. The person at the cash register was upbeat, friendly, and helpful. There is plenty of parking in this plaza. I will be shopping here often. Thank goodness my new vitamin solution works wonders for me! (125) read more

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I came in right before closing. They were awesome, I was given a gift to boost my immune system. I knew exactly what I came in for but was asked if I needed help a few times. Ellaha, tall young lady as the cashier says also amazing. I wish I was local, this store is awesome. read more

If I can give this store NO STARS I would. I have had more than one issue with this store and the management is absolutely HORRENDOUS at this location. I had purchased 3 products which I went home and ended up looking at my bill noticing one of the products was rung in twice, I had to drive all the way back to the store in order for this to be corrected... I was not compensated for having to go out of my way because the MANAGER FAHD rang in the product incorrectly. Another circumstance was regarding an issue with a product that I was trying to return but the store was refusing to return the item even when it was covid and it was a non essential item. There was no manager in store because it was on the weekend, so I dealt with the store assistant store manager FRASER and he was absolutely unpleasant!!! I had to go through head office in order to get around them and have my issue resolved. I will never EVER shop at this location again, management is terrible!!!!! There is no making the customer happy or satisfied or just making things right. If you like to be abused then shop at this location. read more

I called today to ask if they had a certain product and they verified and kept it behind the counter for me. Excellent service, much appreciated! read more

came here to stock up once again for all my essential needs, especially important during this time of the year. Things are not cheap here by any means , but at the same time , you can expect quality brands that do make a difference. The shittiest thing about healthy planet as a whole and nothing to do with this specific location is that their points system really sucks. you get 1 point for every dollar spent, sounds good until you find out you need to spend 500 dollars to get 5 dollars off.. its something ridiculous like that .. THE STAFF here are always willing to help you, and yes friendly and knowledgeable. you can be sure they can assist you with your questions. read more

I love having a health food store that sells fresh organic fruits & vegetables near my house. I shopped at this store even before it was renovated a few years ago. It seems as though since the renovations & expansion that the quality of service & product availability has gone downhill. There have been 2-3 times where i have stopped in for a product and found it in 3 different places within 2 sections of where i am looking. They run out of products and cant be bothered to let you know if it will become available again or if it's just been discontinued. The grocery section of the store is very well put together, but the supplements & vitamins look like someone just tossed everything on to the shelves with a "help yourself" attitude. I had to stop shopping at the store for a few months because they didn't want to help me locate a vitamin i was looking for. They also refused to ask their supplier if the product was on back order or just discontinued. The response was "well i ordered it and it didn't come". I had to contact Healthy Planet head office and they were no help on 2-3 occasions and kept telling me to call around to certain stores where they had knowledgeable staff at specific stores for a replacement product. Hmmmm, does that mean the Markham store DOESN'T have knowledgeable staff? In the end i had to call the company that manufactures the vitamin (thankfully in Richmond Hill) and they let me know that all the stores that sell their product ARE all aware that it's on back order. They proceeded to tell me that Healthy Planet would have their shipment in less than a week. When i called back Healthy Planet a week+ later someone argued with me on the phone about the product even after I explained what the supplement manufacturer told me. I asked him to check with his manager and mentioned my name/number were left so that I would be contacted when the product was available. He argued that it wasn't in the book even after I insisted that I did leave it as I usually do when something for my kids is not available. He didn't want to check the shelves for me insisting it wasn't there. I stopped in later that day and sure enough it WAS on the shelf. i have called several times looking for products and been left on hold so long. When i questioned why, i was told, "well someone else called after you looking for something". So no call priority system in place, like first call is first served while other callers are asked to hold?!? She answered "oh". When i'm looking for something that is out of stock I always leave my name & number especially if it's for my kids, i buy their bath/shampoo products & multi vitamins from Healthy Planet. If you sell a product for kids that is flying off the shelves, why would you only order 6 bottles per order?!? I always buy 3 myself and if something is sold out or not there, I leave my name & number. Nobody has ever called me to tell me when a product has become available again. Cashiers are not friendly, not sure they even know what a smile is. It's too much of a headache for me, so i buy everything from Abrosia in Thornhill when i'm in the area. They have a super busy store but so many people on the floor and as cashiers to help. Not the case at Healthy Planet. Really high turn around of staff too. Just when i find someone that is helpful and offering great service, I go back and they no longer work there. Takes so long to find someone to help. I never see more than 2-3 people working there. If i could go in there even 2-3 months in a row and be able to find what i'm looking for, I would've given them 4 stars. Based on lack of service & product availability, I have given them 2. It's disappointing since it's supposed to be one of the better stores in Markham. read more

I went in once first time to the Etobicoke store. it felt tense. the staff - young males were pumped full of 'attitude' . I avoided asking them anything. When at the cash I felt rushed & my favorite new $10 water bottle dropped & shattered right in front of the till. They seemed pleased & smirked at my discomfort. Not a word of regret for my loss. I returned another day to purchase several more items. I took courage & asked one female staff about some things. She was perfectly professional & helpful. No complaints there but the young men waiting for my money - that's a different story. so smug it was painful. I tried to ask him some questions about the products. He was a brick wall. How dare I speak to his highness. I'm wondering if it's a family owned business & these are the inheriting sons. ? And what is behind this unprofessionalism? Even the female staff seem to be in deference to these weird men. Three strikes they're out in my book. One more chance. We'll see. read more

I shopped here today for the first time. I was tempted not to go in at all, because when I called earlier, I got voice mail saying that the operator was unavailable, and then it hung up on me. No human interaction, and in the middle of the day, during regular store hours! I went anyway, and took a chance on finding what I came in for. I did. Great store, with lots of wonderful products! The store employee, a young man, was so helpful in checking out a product's price for me- went out of his way to help, go get a flyer to look it up, and was really caring. Yay for him! The woman at the checkout- not so much. Tall, long dark hair, and looking really bored to be there. When I asked her to tell me what prices my products (and I only had a couple) rang up as, to double check sale prices, she looked mildly annoyed, then asked me if I wanted her to start the bill over again. What? Why? Clearly her little dig at me. Sorry, but friendly and helpful are the last impressions one should have of a store, and this person didn't deliver. When I said thank you at the end, she dryly said "you're welcome". It's actually the cashier who should thank the customer, not the other way around. The screens that show the order are facing the cashier, so the customer can't see what prices are being entered with each scan. That's why I wanted to know (since, let's face it, organic products are expensive enough, without errors in sale pricing). It shouldn't be an inconvenience to a cashier to want to help a customer with this. This one shouldn't be working at the front, imo. Having said that, aside from one checkout experience, the store is a good one, and I'll return for the products. read more

Healthy Planet is really good when compared to GNC, because Healthy Planet store is really big. I think it approximates the size of a Shoppers Drug Mart. If you are looking for a spa look alike decor, Healthy Planet is not it. The decoration is near non-existent, so the store has a warehouse feel. The products are well organized by category. The unique items are expensive, but items that can be found in other stores, such as high end independent grocers, are competitively priced. It carries a lot of whole grain and natural cooking ingredients, weight training supplements, diet supplements, snacks and chips, etc.. I find it interesting that the floor plan forces customers to walk past the beauty and personal hygiene section before they can reach the supplement and grocery sections. I guess beauty and health products have higher profit margins. Healthy Planet carries one of the largest selections of Bob's Red Mill Natural Food products that I have ever seen, even compared to high end grocers. If you want to buy something of the Bob's Red Mill, you will likely get lucky here. The services are good. We were offered assistance twice while browsing. read more

I have been coming here a lot for my supplement needs and healthy snacks. It's directly across from Markville Shopping Centre, so it's not too much out of the way especially when I need something after my workout at Markville Fitness. From the outside, Healthy Planet looks like a small place, but this is totally not the case. They have a produce section, a frozen section, even an aisle for teas and definitely two aisles for sports nutritions and supplements. They also carry many of the same items as you can find at the Whole Foods Market down Hwy 7 and they offer then at better prices than Whole Foods, which I am a definite fan of. BUT.... While the selections are there, stock on the other hand, not so much. Some shelves seem to be low or empty for the few times I've visited (which is the main reason I couldn't give them 4 stars). You can also collect Vincinity rewards here, so remember to get your points with your purchase! read more

I come here for vitamins and supplements. Check out their website too, sometimes they have certain items on sale online but regular in the store. All you have to do is show them the website price and they will price match that. The one lady (I don't know her name, how rude of me) is always so knowledgeable and friendly if you have any questions. I think she may be the manager or supervisor read more

I really appreciate healthy planet because, unlike many other health food stores like Nature's Emporium and Whole Foods Market, they do not discriminate against mask exempted individuals. The staff are friendly, helpful and treat you properly. I go to this location to get the health products recommended to me by my naturopathic doctor so I really hope they never deny me my right to a covid-19 mask/facial covering exemption, adopt even worse covid-19 policies, and never succumb to the scamdemic's tyranny. read more

I love this chain and this particular location is one of my favourite go-to shopping spots for all things healthy. The staff are so knowledgeable here and they have a fantastic assortment of products at pretty reasonable cost. Very convenient to get to especially after a gym session just across the road. Lots of parking available, The store is set up in such a way that it makes it very easy to find what you need. If your are looking for high quality organic products, this is a great place to pop into. They will be happy to give you advice on what products would be good for your needs. read more

Walked into this place by accident but don't regret it at all! I've been trying to watch my health and diet and I think I've found the best place to start eating healthy and using organic products! This store is a lot bigger than I thought and it has everything from organic fruits and vegetables, healthy smoothies, chip and tea to workout protein shakes, balms and many other wonderful natural things you can think of! I will be definitely coming back for more supplies especially for my baking, teas and smoothies! :) read more

Terrible! As a Canadian who has been living in California for the past six years, I admit that I'm very spoiled when it comes to health food stores. So I know full-well that prices will be crazy and selection will be limited when I travel back to Canada. But nothing prepared me for the horror of shopping at this place! I arrived five minutes before opening and was surprised to see one little tiny door to get into the place. Judging by the photos on yelp, I expected a pretty substantial market. Once inside, I was pretty pleased with the size of the place and the selection of products. Sadly, my first impression was me being greeted by sad-looking old and wilted produce. It was an absolutely unacceptable state of affairs! But that was nothing! Next up I hit the dairy section and found most the milk to be marked down to $1...with an expiry date of five days ago!!! The cartons were all bloated and swollen -- clearly needing to be thrown out. They have no fresh bread. Lame. I grabbed the basics, as best I could, and headed to the cashier. And that's where things got seriously 1-star. I placed my basket on the counter and started rooting through my purse to find my grocery bags. The woman working there, an older Middle Eastern woman, just stood there staring at me. I finally just looked at her and asked "do you want me to unpack this basket and put it somewhere?", to which she didn't respond. So I asked again as kindly as I could and added "sorry I haven't been here before how would you like me to do this. Where would you like me to put the basket?" She still ignored me completely. I finally had to say "excuse me" in a very loud voice and then she finally stopped staring off into the distance and answered me. The fact that she had nothing to do but stand there and was too good to empty my basket while I found my grocery bags was just absolutely unacceptable customer service. To make matters worse, no amount of kindness on my part was enough to get her to smile or be friendly at all. I left the store with not so much as a thank you or goodbye or have a nice day but a bit of a glare and a "get the hell out of my store" attitude. Sure thing! No problem. Me and my hundreds of dollars that this family typically spends each week on organic and healthy food won't be back. read more

Professional dealing with customers very knoweldgable, and professional attiude . I love this place

I went into this store last week and was pleasantly surprised. It is bigger than it appears. They have a very wide selection of products and their prices are extremely reasonable. I even found agar-agar powder (seaweed based gelatin alternative) which I haven't been able to find anywhere else. The ladies working there are helpful, too. I would definitely recommend this to the Markham crowd. . Since my last review every time I've been to this store they either don't have what I need (shelves not stocked) or they don't know anything about their products; I put in a special order for 3 things 2 months ago and still haven't received 2 of them. Then when I called to inquire the guy gave me attitude saying I'd be called when they were in. Yesterday (Oct. 17, 2012) the one lady there was unconcerned when I pointed out that their yogurt was 1 month past the best before date, the younger guy at the cash (who always looks like he is not happy to be there) was annoyed when I asked him to ring in my order on two separate bills then he overcharged me for one of the items. I do not like going into the place anymore as the service is awful, so I'm taking my rating from 4 stars to 2. read more

I love shopping there... but one female staff, in particularly seems Iike she has an attitude!! So now I mostly go on Sundays! If I go during the week, I go before she comes to work.....Thursdays and Fridays, when I see another friendly face. That lady, gives me a bad vibe. I spent over $2,000 at that store.... maybe more. But they mostly have what I want, most times. Its a nice store, but they're getting very expensive.... I stock up when I visits the state. read more

Terrible, unprofessional staff-- no concept of customer service at all. They do not even deserve a single star. Not going back there EVER. I will make sure to find every avenue to spread the word. There are so many other independent operators carrying the same products. Please save your money and the aggravation by supporting suppliers who still care about their customers and understand that their service is part of what we pay for. Healthy Planet in Markham does not deserve the community's loyalty. I've been coming to this store for their natural soaps and shampoos, and some ayurvedic supplements. I have had multiple encounters with staff that have been less than ideal. Yet, I've gone back hoping it was simply "growing pains" as they got better training or experience. Not the case. This last visit is the last straw. I was in the store over the weekend and my usual product was not on the shelves. A lady stocking nearby informed me that they hadn't gotten it in their shipment for some time. I asked her if she could recommend an alternative for me as I had run out. She suggested another product and assured me that it was equally good. I bought the suggested product. I've been taking the replacement supplement each day over the last five days and they gave me side effects that didn't get better, only worse with each day. Today, I went to the store to return the product and was informed that they could not issue a refund because I had opened the bottle. How else could I determine that it was not right for me? When I pointed out that it was on their own staff's recommendation that I had purchased it, they said their staff should have informed me of the policy. The manager was unapologetic and simply restated the store policy which she read from the receipt and could not even explain what it exactly meant. She argued that it would be a loss for them if they refunded the amount, and did not even care about the effect it had on their customer. Even though I said it made me sick, the cashier's response was that I should have researched it. When I explained it was their own recommendation that I followed, they still said I should have researched and again they don't refund as a policy. There are so many other independent operators carrying the same products. Please save your money and the aggravation by supporting suppliers who still care about their customers and understand that their service is part of what we pay for. Healthy Planet in Markham does not deserve the community's loyalty. read more

Best place to purchase your vitamins and supplements. Staff is pretty helpful, but I will say I wish they had more make-up selections, as I prefer to buy vegan makeup as opposed to chemically-induced products. I will also say that I wish their produce section was a lot more vast, however given the space of the vicinity I can understand you can't just accommodate every single fruit and vegetable there. Moreover, I like that they have a points program - you can sign up when you cash out. Will be coming back =) read more

I'd give less than a star if it was possible. Was at this location on April 6, 2018 and witnessed the most blatant example of rudeness from a cashier towards a customer. I like shopping at Healthy Planet (the one in Richmond Hill is exceptional), but the cashier at the Markham location was completely disrespectful and immature. I'd rather pay more than be exposed to terrible customer service. read more

Scarborough stores not so good any longer as far as I'm concerned .Many products are expired so you continually need to check the expire dates. You never know if the product you purchased a month ago will be available the following month .Purchasing products from Healthy Planets online store is another joke! I have purchased a few times online thinking that I should get my items in a few days not so. I email them to confirm that they have the items in stock before ordering and they tell me ( Thank you for your response. The shipping time within Ontario is 1-2 business days.) .. .The next day Healthy Planet reply's telling me (We would like to apologize for the delay on the order. At this time, your order is almost complete, however, we are only waiting for the 1 x FRO Turmeric Powder Organic 454g and 1 x SORG Almond Extract 118mL from our supplier. Once it comes in, we will ship the complete order out right away. We are working on expediting your order as soon as possible.) .... Now wouldn't it make more sense to ship what they have instead of making me wait weeks ? I think I will cancel the whole order $220. and purchase from the U.S read more

Online store sucks I am living in Montreal, I have successfully ordered many time at their store. Now my latest and biggest order. I have ordered for 200$ or goods. They shipped it OK quickly and everything at the same address I use all the time Now comes the bad. Canada post never delivered. They returned the parcel to sender. I have tracked the parcel to their north york facility They received it and registered it properly. I have called many time customer service. sent e-mails and the answer is the same "sir we are prioritizing your order" It has been a month now... My next battle with them is to get my money back minus their 20% fee... DO NOT order ONLINE with this merchant. they cannot deliver... read more

They sell products that are close to expiry. Beware. I bought milk one bottle was fine and the next was spoiled. You will not see it as gurled milk, but the taste was awful. They refused to take it back AS IT WAS EXPIRED! Do not shop there! read more

Absolutely terrible customer service here. I wish there were other health food/supplement store options in the area because the staff here are incredibly rude and ignore their customers. I've been here before when there were 7 people in line and only one cashier open, despite the fact that there were three workers behind the counter. They also never ask if you need help or if you had trouble finding anything, and although I've been there many times I've never once heard a "thank you for shopping here" or "have a nice day" or anything of the sort. You're lucky to get any recognition when you go up to the counter! Considering how great the customer service is at the Healthy Planet in Pickering, it's a real shame that this one is run like this. read more

I hadn't been to healthy planet in a long time. I was pleasantly surprised to find they had expanded and it was much less claustrophobic. I came in to get a pre workout for the gym, however they were out of the one I wanted :( The cashier recommended I try mammoth pump and it worked really well! They had a really big supply of workout sups and some gluten free snacks for those looking. The points card system they have isn't overly enticing at only 2%, but the prices were very reasonable. read more

Not much for me to say except that if you are looking for supplements this place is usually much cheaper than GNC.They have a pretty large selection of supplements as well as other health related products and foods. Other than that it's like any other store so that's why I am giving it 4 stars. read more

I have only dealt with this location on the phone, but I am very disappointed. I called over a month ago to place an order. They said they would have to order the product from British Columbia, which I was okay with because I know it's a hard product to find. After placing the order, I found out there was a closer Healthy Planet to me, so I arranged for the Markham location to send it to the one closer to me. They took down my info, and assured me there would be no delivery charge. They told me it would take 1 or 2 weeks, which at the time impressed me. Little did I know it was too good to be true. I recently called to check on the status of my order (after more than a month), and the staff simply said, "Oh we were not able to order it." really?? And you couldn't call me to tell me that? In addition, they said that one of the reasons is because there was in fact a delivery charge! They also said that they assumed I knew that if I didn't get a call, that meant they did not have it. Seriously? Since when does no news mean bad news? So annoyed with the staff and their lack of professionalism. Common courtesy would have been to call me and update me. Now I have waited over a month for a product that I really need. I will gladly find another place to get it from. read more