I'm a first-time client & the staff including Desi, Soriya & Dr. Palmer were friendly & very…read morehelpful with my dog, Scout. Had a limited budget so they prioritized the essential treatments needed for his skin allergies & fleas & he's already doing much better. Thank you!!

Please please please do not bring your pets here. The only thing they care about is making money,…read morethey will just continue to charge you for things and not have any desire to actually resolve the issue you are having with your pet. We had a very bad experience here and I would strongly advise you to go somewhere else.

Run, do not walk, away from this company…read more They are simply horrible, incompetent, and not trustworthy at all. I sent my pup to Portugal and they charged me a lot of money to put my pup in a van and drop him off at Lufthansa. I paid for the crate. I brought the food and medicine for my pup. I handled all the USDA certificates. They put my pup in a cart at 8 AM for a 3 PM flight (airline rules they claimed) and my dog suffered a trauma that can not be ignored. They literally put him in a cart, taped his food and medicine to the top of the crate and transported him in a van to cargo. They did NOTHING else. They had no idea if anyone was going to give my pup the medicine and food. There was no customs work and no absolutely no warning that the customer would have to do their own customs work. Think about it! If DHL sent packages to Portugal and the recipient had to go to a DHL center, handle the customs and retrieve the package themselves, then DHL would NOT have a real business. That's Jet Pets. Their service is shite. They do not nothing, they don;t alert you to the impending chaso. They do not fucking care. My wife arrived at the Lisbon airport at 11 PM thinking she was picking up our pup. Instead, she found herself at the back of a very long line at customs with absolutely no directions or instructions on how to deal with this. Jet Pets just abandoned us. Portugal is heavily bureaucratic and they kept sending her from cargo area to the customs area at the airport and then back. These places are miles apart. She did this at least twice. My wife was at the airport for five hours. She waited until after 3 AM to retrieve our dog. She got home at 5 AM, completely and utterly stressed. She paid a customs fee (negligible) but also paid a car service 5 hours extra to sit and wait with her. And for FWIW, I spent five hours on the computer and my cell phone vainly trying to help. All because Jet Pets didn't think to have a customs broker handle this. Nor do they tell us which would have been a deal-breaker with me. What they do say is call Lufthansa Cargo which suggests everything is all covered when it fact Jet Pets wants Lufthansa to deliver the bad news about the customs. What they do is bad for the client and worse for the poor animals. Jet Pets incompetence extended my dog's crate time by five or six hours minimum. We calculate our pup was in the crate for 36 hours. My wife and I honestly expected the worst because he is 10 years old and not a small boy. Their service should NOT be sending an animal out and then expecting the client to fend for themselves. They send a customer out knowing what is in store for them with absolutely no warning. They don't fucking care. What happened to my wife and my poor pup was inexcusable. Seriously, save yourselves anxiety and grief. Run--do not walk--away from Jet Pets. They suck!

The service you receive from Jet Pets is excellent, and they will go over and above when your dog…read morehas to be shipped from Chicago to Auckland during a pandemic, a snowstorm, and an embargo on pet shipments. I would highly recommend Sandy and her team! Let me start off by saying that the first time i contacted Jet Pets on October 29th, 2020 and Duke only just arrived yesterday (March 2nd, 2021). In total, the exporting process took 5 months and we moved from Chicago to Auckland, New Zealand. We were supported throughout the entire exporting and importing process by Sandy and Micaelin, who were prompt, understanding, and answered all of my questions. It can be daunting to move your most beloved pet abroad and it can get overwhelming. Sandy made the process so easy. Sandy discovered that Air New Zealand had placed an embargo on all pet shipments, so she made a call to contacts in Hawai, Fiji, Singapore and came back the next day with alternatives. Despite my nervousness, I trusted her expertise when she advised that Singapore was the best option for us. Then Sandy made a vet appointment schedule for Duke so I would know exactly when to take him to the vet as New Zealand has very strict rules that Sandy knew off by heart. It turned out that the whole schedule had to be changed a couple of weeks before Duke left because there was a snowstorm in Chicago and it was too cold for him to fly, so Sandy helped us with the new schedule. She figured out what one of the warmest days would be in Chicago so he could escape the snowstorm. When Duke got his blood drawn at my vet, he got unnecessary blood test results so again Sandy helped to correct this. Sandy requested an extension from the Ministry of Primary Industries in New Zealand as a result of Duke having a lapse in his vaccines for eight days, and thankfully it was granted! When Duke finally escaped the snow-storm in Chicago he was picked up at taken to Jet Pets in LA where I received an email with pictures of my Duke. After being there for three days, Duke finally left for Singapore on Saturday, when I contacted Sandy after hours because I was nervous about his arrival time she was responsive and sent me all the information I needed to track his flight. Should I have the chance to relocate again (which I certainly hope I never have to), I would choose Jet Pets without a doubt.

My lady and I have taken our two sons, Harry and Sam, to other vets before finding Dr. Wong at…read moreWashington Dog and Cat Hospital. Since the lads adopted us, having been rescued from the streets as four month old pups, they had medical issues. Previous vets were mostly competent, but we were always made to feel like they were doing us a favor. We've all been to the joint where the nurse comes in, takes your loved ones temp, leaves, then the doc comes in, does the exam, leaves, and the nurse comes back in and drops the price bomb on you. One clinic even had a doorman - yeah - talk about a warning sign. We're by no means money flush and just like most people, live paycheck to paycheck. Point is, WD&CH is the complete opposite of all the other vets we've ever been to. They're friendly, charge fair prices, absolutely don't rob you, and most importantly provide the best care our sons have ever had. Which brings me to this: never have I experienced a vet like Dr. Wong; kind, gentle, super smart and extremely competent. One of our lads, Harry, was recently diagnosed with skin cancer, thankfully not malignant, but as you can imagine a terrifying moment for us. Talk about a stab in your heart. But the doctor was very considerate in how she told us. I'm a details bloke and Dr. Wong is a details person. She explained very clearly, very factually, what was wrong, her recommendations for treatment and patiently answered all our nervous questions. She was 100% right and we can't express our gratitude enough. A month after that, we found what we thought was a second lesion, and our other son, Sam, also had something on his front leg. Dr. Wong took amazing care of them and again, thankfully neither are cancerous. I've never had a vet call me, not once, but twice in the same day then again the following day to make sure everything's alright and again the following week, and over Christmas no less. Take a moment. Absorb that. Who does that? Dr. Wong, the other doctors, and the staff at Washington Dog and Cat Hospital, that's who.

This place is dreadful (NOW) since the change in ownership. I agree with other recent reviews on…read morehere who have had similar RECENT shitty experiences. It's a shame because they were a neighborhood place for me and many others with caring amazing vets and technicians, AND The operating hours actually MATCHED what the website said. I called last year 2025, after a couple years of absence. The lady pulled our file and I asked for a weekend appointment. She said sorry, only weekdays. I said "why does the website say you're open on weekends?" She said "I don't know." Seriously?! And when I pushed further, she hung up the phone. I called back. I called back 4 or 5 times and eventually she shut the phone off and it started going straight to voicemail. Regardless of this incompetent receptionist wanting to duck my calls, other patients need assistance. You CAN'T Cut the phone line to avoid one patient you don't want to talk to anymore! That's so egregious! And owners- I would LOVE for you to respond back to me. This is unacceptable. Please hire better and DO better. This place is a shit show now! So sad the original "caring" competent owners and staff are gone. Damn Shame they sold the business to a wreckless group of individuals that are clearly only in it for the money, and NOT for the animals, patients/community. Brutal! I really miss the old team.

I went today to airport cities animal hospital. They were extremely nice and profesional…read more I needed a new health certification from them since my regular veterinarian made a mistake and they are located so far away from USDA-APHIS USDA proportioned the contact of airport cities animal hospital and they made my new certification in less than 1 hour. Just amazing and again extremely nice!!! Thank you so much!

I will not be back to this vet again cuz they've been very unprofessional and straight up rude from…read morefirst appointment. I've given them multiple chances to change that first bad impression when receptionist was having an attitude with me, the doctor was apologizing for him & there's a sweet lady Mindy who's amazing aside that staff has been unpleasant to deal with and not helpful with check in and out considering there's no lobby which is super inconvenient already. Don't waste your time and energy.

Lola broke a nail and I noticed it on Xmas eve Couldn't…read morefind a vet opened when I came across marina vet center so glad I did. They patched her up gave her drugs for her pain and infection and sent her on her way. The only thing is they didn't tell me the cost before taking her off to her $400 pedicure I don't know what would've happened had I not had the money. Maybe returned home 1 pup short ? But they were so kind and Lola was almost like new so no complaints

I am a US ARMY VETERAN & DO NOT COME HERE TO WASTE YOUR TIME AND MONEY. After I just paid usually a…read moreplave would say" THANK YOU! NOT THIS DISRESPECTFUL UNGRATEFUL ARROGANT technician! No apologies from these people... DO NOT WASTE YOUR TIME & MONEY here!!! I drove here today in the traffic from Orang County to what I thought was the best veterinary clinic even though they are OVER PRICED due to his awesome doctor and the staff. However, the technician who handled my dog's vaccine was DISRESPECTFUL, ARROGANT and UNGRATEFUL to a returning customer. She refused to give back his muzzle he came in with and the dr.. from this clinic have previously given him from past appointments because I asked it if I could have it.. His doctor gave it to me without charging me the cost.. I was very grateful. Today, this technician after I told her that it was given to me. She kept on going and even asked me , if I paid for it acting like she owns the clinic or that she bought the supplies there .. I have paid so much money to this clinic for my dog and cat for anyone to be treating me like I am lying or I stole something when my dog entered that clinic today wearing his muzzle.. This shows how UNGRATEFUL, ARROGANT & UNPROFESSIONAL this place is to a returning customer. This place is so expensive to be treating anyone with so much ARROGANCE AND DISRESPECT causing me panic attack! DONT COME HERE.. THEY WILL ONLY MAKE YOU FEEL BAD after just paying at the counter. This clinic caused me panic attack with that technician hassling me making hard for me to get his muzzle he came in here with ! I didnt come there to be treated with so much ARROGANCE and POWER TRIP, but to get my dog's vaccine.. YOU DO NOT MISTREAT A CUSTOMER AFTER SHE JUST PAID! I am a USARMY DISABLED VETERAN with an ESA DOG who got disrespect at this ARROGANT, UNGRATEFUL , DISRESPECTFUL PLACE . I came here without a panic attack and left with one enough to notify my mental health VA west los angeles Hospital for the panic I attack I am going through... Chest pain and fast heart beat! DO NOT WASTE YOUR TIME AND MONEY TO THIS ALREADY OOVER PRICED, UNGRATEFUL, DISRESPECTFUL & ARROGANT PLACE!

When Petsmart grooming closed, I had to quickly find an alternative location to take my 9 year old…read moreChihuahua (Chiquita) for a nail clipping and flea dip. After a Yelp search, I noticed Paws a While was open & decided to give them a try. I will preface this by saying that Cheeks has notoriously hard nails to clip because of how ambiguous the quick is and how jumpy she gets with her paws. I didn't even think they could get any shorter than the half clip she was getting before. But, here she is--this is her second grooming with Paws a While and she's clean, trim, and happy! I will continue to bring my pets here :)

I used to take my puppy here when it was under different ownership, and I loved it! I had no idea…read morethey were under new management until I got on Yelp to find out if Samantha was still with the company; I was curious because I didn't love the haircut my puppy last received here. It wasnt until I read all of the RECENT bad reviews that my last experience with Paws-A-While started to make sense... When I last dropped my pup off, they told me it would take three hours. However, they didn't ask me to pick him up until five hours later, and this was after I called numerous times. When I arrived to pick him up, they were still in the process of grooming him. While I was paying at the register (increase in pricing), I witnessed them cut his paws. My dog screamed in pain. The groomer looked at me and said "he is just being dramatic, I didn't hurt him." Few weeks later I noticed he had cuts/scabs on his elbows. Paws-A-While is now a mess. Avoid this business.

I don't like to do many reviews but in this case it was a must. My standard poodle ( Quincy ) has…read morebeen turned down by so many dog groomers and when we do find a groomer they are hesitant they don't love what they do and its over priced. Pam not only accepted to work on Quincy but was extremely happy to and had experience doing so and at an affordable price!. The results were astronomically great and the care and love she had for Quincy just made my heart melt, My family thanks you for your service and care, We will be a long time customer of Scissors & Sudz THANK YOU!!!! A++++++

Saw them at a gas station! Always ready to help! Saved us big time! Thank you so much!!read more

Dr L. is very knowledgeable, thorough and, most importantly caring and honest! You can be sure she…read morewill take very good care of your pet!

Been seeing Dr Lisa for years!! She is such a sweet lady and loves my babies…read moreI see her at both her clinics