The doctors are great. The staff is horrible. Every time I call for refills or any problem I get rejected.

The office makes more money if you stay unstable. Dr akin is the founder aswell as a doctor. I suggest looking into his reviews. I had the same experience. I will add pictures. If you care about your mental health, this isn't the place. I wish I would've done my research. Never go alone read more

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excellent doctors! terrible office staff! never can get anyone on the phone!!! even after contacting the doctor personally and inform him that you have been trying to get somone on the phone at the office, they still do not answer! read more

I do not recommend this place to no one that is seeking mental health. The will not answer the phone or will let the phone ring for 5-10minutes until someone answers. The nurse, don't care about their patients. I been needing paperwork filled and sent to my employer for a whole month. Had the nurse returned my phone call or had the urge to call back. Everytime they say they are going to get the nurse to call back, don't look for a call back. And I'm not speaking on all the nurses that work there, just one. read more

The guy behind the desk in the back is absolutely horrible. Doesn't pay attention to what he's doing and is too worried about goofing off with his coworkers to do his job correctly. I sat in the waiting room for over TWO hours and still wasn't able to be seen because my doctor left not long after I got there. Thanks for waisting my time. read more

Trust me go some place else. I think I am going to go up there and confront them and make a scene this is ridiculous. Will stop there entire day until I get answers from someone as to why they can not return my call and why is it so difficult to make an appointment. I used to go here years ago and it was awful then for many reasons . I am sure there maybe a different staff now but the people that used to work the front was just like everyone else in Memphis... Don't want to do there job . lazy and horrible work ethics. I am working on another referral but still is very upsetting because there are so many other complaints with the same issue . read more

I have no idea if the docs there are good, because I walked out after waiting almost an hour. In these days of COVID-19, I was perplexed that so many people were in the waiting room. No distancing of chairs. One man hacking up a lung. I asked if I could wait in my car, but they said they had no way to notify me when the doctor was ready for me, so I stood in the hallway away from the other patients. When it was an hour past my appointment time, I figured I'd had enough possible exposure, and I left. Will never go back. read more

This is my first outpatient psych visit and all my demographics were put into their system wrong. My NP I was supposed to see had an emergency and no one told me so I show up at my scheduled time. I was out of meds so insisted on seeing someone. So now missed work and have to come back to same location in three hours to see another dr. Mental health is clearly not a priority. read more

I've been calling for a week now to get a refill for a medication. This is a med that you should not "just stop." Repeatedly, I have been put on hold for anywhere from 8 to 15 minutes, only to be told "The mailbox is full; please call back." My follow up appointment is still two weeks out. I am beyond frustrated, and scared of running out of this medicine. Unbelievable. Do not choose this clinic; they are unprofessional and dangerous! read more

Wanting to deal with personal health issues I asked my PCP and he referred me to this clinic. I waited 6 weeks for an appoi... Dis-appointment. I walked out prior to being seen. I spent enough time over the past 6 years sitting in a waiting room of a pill mill and I am certain I was in another. I arrived on time, filled out all paperwork( copies of Xerox badly askew), overheard receptionist complaining about have 6 new patients this afternoon, and my insurance which they checked out uses a specific reference lab for lab work and when I told the lab tech she told me they would just do mine in house. Why do I need a urinalysis when I asked to Visit a counselor about sleep issues and weight gain? Everything I went through for 3 years while I was hooked on a pill mill... Everything, was right there in front of me again... Verbatim! I don't need pills! read more

Yes, reality check two months ago helped in positive manner. A few if the staff are very helpful and will listen to he individual without judging you in a difficult time in your life. read more

Southaven location. My provider, Mandy Shackleford, is nothing short of 5 stars. She is amazing, caring, and down to earth. The wait times though are beyond ridiculous. Then if you go to reschedule after waiting for 2 hours after your time, they want to charge you a $50 fee. Not cool...definitely need a better method for scheduling to keep more realistic wait times. read more

I was recommended this business from a coworker- unfortunately I was never able to make an appointment. I called on a Wednesday at 10:21am and was on hold for more than 20 minutes the automated service telling me I had 3 callers infront of me, I patiently waited and then was transferred to a voicemail system still I had not talked to a real person just the automated system! I left a voicemail expecting a call back in the next few days at the most.... 3 days later and I had received no response back. Monday of the next week I call again trying one more time and the same exact scenario happens again. Im not sure if there are even any real people working here because I certainly wasnt able to get ANYONE on the phone over the duration of a week and a half. Im really disappointed honestly I thought I had found a place close to home that I could seek assistance from. I guess I will keep looking. read more

For the month of August, my disability insurance company has 25 documented attempts to obtain my medical records from Healthquest. I've been a patient since April, and this has been an monthly problem. On top of that, none of my emails are answered, none of my phone calls are returned, and the automated phone system is a joke. Also, they charged me AND my insurance company to obtain medical records for the month of May. read more

I'm 49 years old and have seen many doctors in my lifetime, Dr Saini and his staff take #1 on my list of the most unorganized, uncommunicative and disrespectful clinics. You will wait three hours to be seen for 2-5 minutes at the most. If you have questions, he won't waste his time. One visit, I decided to ask him about how he is doing and he talked for 30 minutes. Unbelievable! I called at least 30 times out of two months, 40 working days, and they never answered the phone, plus the voice mail is ALWAYS full. When I finally got through to change my appointment, it took three months to get it rescheduled. It never ends, Iit has now been over 30 days to sign a prescription form from my insurance. Three times the nurse said she would do it. Absolutely ridiculous. Don't waste your breath here, because all you will be doing is wasting your patience, time & money. A bunch of amateurs. read more

I love dr. Saini but his staff is horrible. I called to get an appointment with him just to refill my meds and they won't let me come in until 2 months later. So I am just supposed to go without my medications for 2 months. That's sad. And the staff lady did not care at all. I will be reporting this. No stars read more

My husband is a patient within the Southaven location. I have requested since FEBRUARY for a PA to be sent to BCBS of MS for his prescription drugs. While in Southaven for his appointments, my husband has requested the PA to be sent in. Each month he is told that it would be 'done that afternoon'. BCBS never received any documentation. Sandra is the current medical assistant. She's completely incompetent and thinks she knows what you're requesting before you ask. I have been hung up on and ignored. She has even given us false directions from the DR, which was verified by the doctor at the most recent visit. read more

Healthquest does not have a good system for keeping their set appointment schedule. I have been going to appointments with my son for 6 months & each time the wait is an hour or more to see Dr. Candace Thompson. By the time you see her your patience are short & you are just ready to go. This office has no regard for your time, you can never find a parking space, not enough seats, clerical staff could be friendlier, the wait is so long people just leave. Then the medical assistants come out & call patients names several times after they have waited an hour or more and the patient left or the patient is in the Dr's office already. The wait is just too long & their office is not organized for the volume of people they see. read more

Brodrick Webster is very patient and understanding. I love the way he handles the appointments and reschedule the ones I can't make. Thanks for being you. :) read more

Worst experience Iv'e ever had.I have been going for a year now and finally looking elsewhere. The staff is rude, unorganized, deceptive, uninformed, and will not return important calls. They double book patients on a regular basis. They get people in as fast as they can and take your money then out the door you go. Wait time is horrible, if you have a session scheduled with a doctor, you wont actually see them until an hour or more later (that is if the doctor is even on the premises!). Overcharge for disability paperwork to be filled 80$!!! Just to get a form signed!! They will not give you past receipts/records for your insurance company (if they decide to they make you drive all the way across town to get them because they are too lazy to email or fax them to the office location you are at) They will prescribe psychiatric medication with horrible side effects but then will not authorize at the pharmacy for refill for up to a week! (Most of these medications have severe side effects if one day is missed so you can imagine the poor people who have to wait for a week for a refill ) ( Dr. Saini's assistant "Michelle" will completely avoid any calls and ignore important messages . Most unethical, uncaring, most expensive trouble you will ever experience. Don't waste your money or time. There are several others I have been to that were 100 times better than these people. With the exception of Claire Campbell, these doctors are all about money and don't care the least bit about their patients, They should be ashamed and should not be allowed to practice. I have filed a complaint for business and ethical practices with the Tennessee Health Dept, BBB, and Tennessee Dept of Mental Health. I also plan on taking every survey I can find about this place. Hope someone shuts this racket down soon. read more