Healthpointe Ontario needs and deserves recognition. One individual in particular Feliciano Lemos. I'd actually like feed back on how these yelp reviews work. Does the employee get an incentive or am I just wasting my time because this goes no where. I would like to be contacted as I'd like an answer to this. Feel free to leave your contact information with the office and I can contact you myself if you have any questions regarding my inquiries. I understand that you may need to reply to this on the website for the public to see. I however am requesting that you address me personally. As the time I can sit at a computer is limited due to my condition. Again, Healthpointe Ontario has my contact information (Cell, email, address) I don't want to put my personal information here. I've been coming here to treat the same chronic medical condition for years and I will continue to do so until my Dr. retires or I die. That is how much faith I have in the team of professionals that treat and take care of me the way they do. Yes I said until I die, I'm only 42 and I will only continue to get worse. Besides the psychological effects that come along with knowing that this is my lot in life, my condition is that serious - so this matters to me. I need know that this individual is getting the recognition he rightly deserves This is not a workman's comp case not that it should matter but I see the difference in the way people in the waiting room are treated and it's very sad. I bring this up because I wasn't sent there. I have private insurance and can go anywhere I want. I had been to other places in the beginning to try and find a suitable facility. I chose Healthpointe. My team consists of Dr. Allen and Feliciano Lemos in the medication department. The two go hand in hand. As I see it Dr. Allen has kept me going by working with me on various ways I can manage my limitations/disability/pain and although it's his duty, his compassion speaks volumes. He makes sure that I to a degree live a somewhat decent life despite my condition. There is no cure so he works with me to address my current issues, the unforeseeable issues and ultimately helps me to have a better quality of life. He is a very busy Dr. so then I work with Feliciano Lemos. He has time and time again proven to me that I matter and am comfortable and know everything I need to know about any changes made with my meds. He spends time to review my case to put my mind at ease and that my treatment plan under doctor supervision is being given a second set of eyes to bring me the confidence I need to continue my battle. I'm sure working directly with Dr. Allen as well as answering what he can to ensure that I am comfortable with any changes in medication goes a long way that may or may not get noticed. I need to know, because it should get noticed and I need to know how it gets noticed and or recognized. HIs efforts I am sure makes the Drs. job more efficient because Feliciano does the busy work that usually goes unnoticed to make sure the doctor can tend to his patients with out having someone like myself call or come in all the time hence taking more of the doctors time when he can be seeing more patients in need. Feliciano is good at what he does and treats me fair. I don't feel that he does more for me than any other patient. My husband even notices that Feliciano follows through and this is really important to us. If he says he will call back with an answer he does, even if he just calls back to tell me he needs more time to contact Dr. - so his follow through, knowledge and compassion means the world to us because I don't have to spend that extra time with Dr. on things Mr. Lemos goes out of his way to do "the busy work". The time I have with Dr. should not be spent on anything other than my treatments and condition nothing else. My time with Dr. is valuable and I appreciate that Feliciano makes sure my time with the doctor isn't wasted on things that should be delegated to others. Feliciano has made sure that has never happened. A well paired team. That has worked very well for my family and I. Respectfully, NN. Castro & Family. read more

I'd like to start off with the parking. Unless you drive a Prius or have full coverage on your vehicle, don't even think about utilizing their parking lot. The congested space is beyond laughable. Let's get down to the office experience. On your initial appointment, they will ask you to get here 60 minutes prior to your appointment time. They will send you two different text messages. Upon arriving 60 minutes prior to your time, they will give you and massive packet to fill out. Why is it massive? Because the genius who put it together, didn't realize there are multiple pages requesting the same information. Just a complete waste of time. Not only are you here one hour prior to your appointment time but expect to wait an additional 30 to 40 minutes. I am here for my second appointment. My appointment was at 10:30am. I arrived at 10am despite the text message telling me to get here 60 minutes early. It is now 11:57am and the doctor comes in with a rude, "I'm in a hurry" attitude. Honestly, if I didn't absolutely HAVE to be here to get this shitty workers compensation case OVER WITH, I'd tell you to stay away from this location. read more

My appointment was at 3pm I got there at 2:48. From the time I walked in the ladies at the front desk were talking a laughing with one another. No one acknowledged me when I walked in, cool whatever. I sat down and waited 20 min, still my name had not been called. I walked up to the desk and asked about me seeing the doctor and they all looked at me like I was the issue. One girl went to the back to "check" and said I would be next. Magically after asking about my appointment my name was called. It should never take 20 minutes to be called for an appointment. The ladies up front need to be sent to the back because that was not front desk behavior. I'm all for having fun at work but professionalism comes first. I'm definitely seeing if I can go to another office and I would not recommend this office to anyone! read more

I generally go to the Corona facility. I was sent to Ontario because my Dr wanted an EMG test. I showed up 1 hour early as directed what for? I don't know. So I sat there with nothing to do but observe the staff and was appalled at the immature and unprofessional behavior of the staff. They were playing around and giggling which was obnoxious as hell. I over heard them bad mouthing someone not being very kind. Then I went in to see Dr for EMG. He was not friendly or engaging. I was uncomfortable, he didn't do or say anything disrespectful, it was a vibe. I was glad to get out of there. Hopefully I won't be sent there again. read more

Dr. Fritz and the staff here are absolutely phenomenal. We were cautious in finding the right surgeon for a very complex spine surgery but we were very lucky to have found Dr. Fritz. The surgeon is a no-nonsense, incredibly brilliant and very thorough and upfront with his analysis and outlook on our treatment plan. Dr. Fritz genuinely cares about the well-being of his patients which we saw first hand as he constantly checked on the recovery of my wife after surgery. It is truly a blessing we found this gentleman. I am often incredibly critical but this man deserves all this praise. The staff at this facility are incredibly kind, and genuine, and do a great job supporting their patients. read more

As always the front desk staff are rude as ever..They never aknowlege you even when they are sitting doing nothing...Ive been with this office for 7 plus years...Today I spoke with the office manager Maureen to complain about the staff who assigns appts...This is the 2nd time Ive been skipped over waiting to retrieve my appt...Im extremely observant to my surroundings and I know and watch what should be the proper protocol of doctors bringing out files and what order patients are suppose to be checked out so I can go on with my day....I gave a pass the first time this occurred but today I was quite annoyed...Do better organizing your duties...The staff that comes to greet you in the lobby are always on point and friendly...Dr Chappell is always kind and pleasant....He is always on time with his appts and apparently moves through his day swiftly.... read more

the worst place in healthcare don't go there this place is horrible, it's so hard to get in the phone with anyone they don't care I will not recommend to anyone please don't go there read more

This Healthpointe is terrible,they make you wait for hours,messed up my your paper work!!they suck update this message is for Joy. My name is Lorraine Forsyth. My phone number is 626-482-4094. read more

I have been coming here for several months now on a workers comp case. I have never waited more than 10 minutes and the front desk have always been helpful. Dr Ryan Culver is a great doctor who listens and takes great care of his patient. read more

Today is another example of inconsiderate staff. Apparently, the doctor had emergency surgery this morning and all of the morning patients were pushed back to the afternoon. There are 2 people ahead of me. One has been waiting 2 hours, i have been waiting 1 1/2 hours. Medical clerks should have pre warned me when I arrived of the long waiting. I'm here for back injury. This long waiting is painful and frustrating! Dr. Berman and his staff in Ontario Health Pointe clinic have done this before to me. Last time I was here they called me half an hour for my appointment to see if I could get here sooner. I didn't get the message until after I arrived and the doctor had left already. Gas is expensive and my time is valuable too. Health Pointe clinic you need to teach your staff better bedside manners and keep your patients in the loop sooner if their appointments are running late. I don't reccomend this place, but unfortunately I am here for workman comp insurance. read more

i have recommended this place to a couple of my co workers, i had a knee injury from my workplace a while back, while working manual labor. and had a checkup here not that long ago. There was a sweet girl named carissa who took out my stitches and it was a small interaction but was so positive and left me a good impression on the place reassured me and i would rate this place 5 stars, the wait was a little long and i just had a hard day that day. read more

If I could give 0 stars I would. The office ran additional tests without notifying me they were not apart of the visit. My insurance did not cover additional testing and now they're trying to charge me $500. When speaking to the "manager" about it she continuously cut me off when answering the questions SHE ASKED ME and then told me not to be rude when I asked her to let me finish one sentence before talking over me AGAIN. Absolutely unprofessional. There's no logical way I should be responsible for paying for tests they did not notify were additional charge. I will be disputing it and would not recommend this location to anyone. It's not a good part of town, the outside of the building is tagged, the parking situation is terrible, and the inside needs some attention as well. I had reservations when first going but decided to not judge a book by its cover and give it a try. 2 months later, I should have just put in the work to find a better place from the start- save me a headache with the wrongful billing and unprofessional Ian displayed by this so called "manager". read more

I called to let the office now that I was late for my appointment and I needed a new appointment scheduled. I was able to get a new appointment over the phone but I was worried that my employer would be upset that I had no document to show that I did reschedule. I know I was late but I was relieved that the office was still open when I arrived. When I arrived Ms. Yesenia Lopez and Ana were still working and I asked them if I could please get something in writing to show my employer my new scheduled appontment. Yecenia Lopez and Ana were more then happy to help me with my dilemma and wrote me a note. Yecenia and Ana were my saviors today. read more

I highly reccommend seeing the doctors here in this office, the front desk girls Ana and Sabrina are so kind and respectful. When i went into the apt. with my husband they made sure I was comfortable due to the wait. They offered waters and offered to change the news to any other channel for me. The wait was a little over an hour so them being so attentive was a nice thing. Calling into the office is always a struggle but they are always so helpful once you get thru call center. The care here is efficient and everyone is kind. Thank you ladies, my husband and I appreciate y'all !!! read more

The pretty girl with the long brown hair that works as a receptionist (Sabrina) in the front was very nice and very helpful with all my needs and got a great attitude and a beautiful smile definitely guna continue going making my appointment at this location. read more

Worst staff in this office. Doctor forgot to submit my prescription and this is a medication You can't just stop taking or you'll end up in the ER. This has happened 3X now. It's now Friday night and the office is closed! I called the after hours number and Spoke with Honey "total fake name " and this person doesn't give a crap about nothing nor your health concerns just her TV on in the background! I will be connecting the office/headquarters to report everything that has gone on, and next might be an Attorney! read more

Horrible experience at this workers comp Dr. My mother didn't even see Dr Etemad after waiting over 2 months for an appointment. She is not very good at communicating her pains from her injuries and not always remembers to describe everything thoroughly. I'm her advocate. I'm healthy, following all their rules with masks and not to mention I am her daughter. Should be no problem right? She's not having surgery in a sterile room. It's a dirty workers comp office with a ghetto manager. Alma Mayorga, the "office manager" lacks any sort of people skills and lacks empathy that Dr's offices should have for their patients. Covid or no covid there is still a an expectation for those treating patients to actually care about patients. These care only for their paychecks. They would not get the Dr to allow FaceTime with me to be virtually in the room nor have the Dr come to the lobby which she was fine with and authorized. Stay away!!! read more

Healthpointe - Orthopedists Near Me - Ontario, California

This place is a joke!! Was referred here for Workers comp case and been in the office since 1:30, it's almost 5:30 and still haven't been seen by the dr. When I got here other people were complaining they have been waiting for 3 hours so got the bad vibes from that moment. Front office said "oh dr is running late" " dr came in late". Are u fkn kidding me?? Do not come here! I will request to go somewhere else. What a fkn waste of time. read more

I've had physical therapy here a few times now. The doctors here are great. They are very friendly and comfortable to be around. To be exact the doctor that gives me my acupuncture is great. He's funny and does his job well. Dr Bok (May be spelling it wrong) is great at what he does ! read more

Healthpointe - Acupuncture in the arm area ! - Orthopedists Near Me - Ontario, California

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I broke my fibula and I was sent to see a specialist. Dr Ryan Culver which is an amazing doctor wonderful caring understanding. Unfortunately I have Worker's Comp. and so I have to wait and do the steps that need to be done to get back to 100 percent anything taken care of read more

This place is beyond disgusting, the doctors are idiots that will wreak your workers comp claim if you do not agree to be part of their money making monday appointments. Where the idiot doctors give useless and damaging epidural injections throughtout the whole day. Once I refused any further useless injection and or fusion to my low back, Doctor edimond wrote a completely fraudulent MMI report because he got wind that he was being replaced so he discharged me. Cutting my benefits immediately. Stay away from this place, or visit it once and find out for yourself. Ask him about him monday appointments... read more

This place does a great job. Sometimes a lot of people know parking, but the physical therapists are good. And knowledgeable.

To update this...when I took his prescription to the pharmacy...they said it was gibberish! Then when they finally spoke to the doctor, they indicated to me, it made no sense what he was prescribing. Simply put..I wasted a $70 office visit and hours of my time for nothing! Zero stars! read more

Horrible wait time. Been bring my wife for over a year now based on a workers comp case that she has and every single time the wait time doesn't lower 2 hrs. Something needs to get done! read more

So I came here for my physical and the front office stafff were very friendly . They explained the paperwork to me as it was a lot . The P.A. Was very professional and explained everything to me I was in and out and probably one hour for the whole process . I don't understand some of the reviews here as I had a great experience . I guess they see private patients as well so I will be coming here for my medical needs Thnk u to the staff and PA I believe his name is amit read more

Healthpointe - Pretty office and no wait :) - Orthopedists Near Me - Ontario, California

Don't ever go to this place! Worst treatment from the staff. Had an appointment today for my brother who has Autism, I am his care taker. He needed help in filling out the paperwork for the appointment, when he asked the doctor and nurse if I could go in to help him since he didn't understand some of the questions the proceeded to laugh in his face saying, " you really can't figure it out" I'm sorry who does this !!?! Really this is what you guys stand for?! How dare you discriminate against someone who just wants treatment. Then on top of they waiting a total of 3 hrs for the doctor to come in to even look at the paperwork this place is just a shit hole. read more

The wait time argument is true. I got here at 1:45 pm to fill out paperwork as told by the front desk administrators. My appointment was at 3:00pm and I was suppose to be here by 2:00 pm to fill out paperwork.It's currently 5:30 pm and I'm still here. Fortunately I had someone to get my daughter from daycare otherwise she'd still be waiting there. Why the hell does it take that long to see someone after you had a 3:00 o clock appointment weeks in advance. Pissed off is an understatement of where I'm at right now. I'm going to call and see if I can get moved from this place because it's horrible. read more

My medical is a workers comp case. It took me over 2 months just to get an appointment. The doctor I was referred to in Corona office was for my hand and was amazing. I wanted to be treated for my ankle and knees and wanted a doctor closer to home, so I selected Ontario. Again it took me 2 months + to get an appointment only because I complained on yelp. When I went in to see the doctor, I had broken my ankle the week before. My appointment was at 9am. Doctor don't get in until 10:20am and 20 minutes later he walked in to examine me. He ordered X-ray for my ankle and was taken to X-ray room and they started to take X-rays of my knees. I told them I needed X-ray of ankle not the knees. Technician was an apprentice. I left the office at 12:30. After this fisaco, I was treated for my knees. After X-rays and therapy I had a MRI which showed damage to left knee. Doctor wanted to do arthroscopic surgery and injections in right knee. I told him I had surgery 3 time and injections 3 times before and they didn't work. At this time I told him I had 2nd and 3rd opinions to have a knee replacement. I left there with him placing a request for arthroscopic surgery and injections. He told me they will call me to have injections once authorization comes in. This was 3+ months ago and I'm still waiting for a call.my average wait to see the doctor was 1+ hours. One time I waited over 2 hours and left. Was told 10 doctors were in with 6 exams rooms. There handicap entrance is a joke. Its up cline going in and down cline coming out. If you're in walker or wheelchair coming out, if you're not careful You'll roll straight into traffic. This has been my experience, Hope yours is better if you choose the medical group. I would not recommend this medical group read more

The staff is very professional so it's a pleasure coming here Have been coming here and seeing dr. Culver for a few months now . He is an awesome doctor . He takes the time to explain things to me and helped so much with my recovery . He gave me options in my treatment instead of just jumping into surgery . Whenever I had a question or concern the staff is great at making sure he gets my messages and most of the time he calls me back himself . The staff is really good at having communication with me and giving me different options for appointments. The manager also is always available if I have a question . Yes the wait times are a little long at times but it depends on how bustle they are which I guess it's a good thing that they are busy that tells me the doctors must be great . I do recommend this office and dr. Cul Thank you so much read more

The worst dr appt of my life. All the staff is excellent. They try and do what they can to operate smoothly. I came inn at 1pm my appt was at 2pm came in a hour earlier!!!!! Due too I got 2 reminders letting me know too come inn at 1pm. I ask my case manager why come inn a hour earlier that's weird! But I was oh well! By 2:20 they called me inn and I was in the room! Waiting patiently! Then I herd the Dr!!!!!! And my case manager!!!! start talking about me! That was then at 310pm. I asked the nurse how much longer she let me know 30 minutes to a Hour more. After my x-rays. Dr starts looking at my x-rays starts getting loud with the employee! "I can't tell what leg that is"... I was a appalled! First walls are paper thin! You can hear everything! Then u miss treat your employees by being rude and yell at them! When it's obvious they do their job! When I leave I will take a pic of what time I leave! THis place has numerous Dr's. I don't know the name of the Dr. My advice AVOID THIS PLACE TO THE MAX! If you can go somewhere else! read more

Healthpointe - The rooms are falling appart. Furniture broken! - Orthopedists Near Me - Ontario, California

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I've been coming here for about 3 years now everytime I come the staff is always great. They are very friendly, helpful, and knowledgable. The manager cares about the patient's and handles situations that may occur in a timely manner. For everyone that says the wait is long. Those are only the ones that put the review. Everyone that doesn't wait should put one also, because honestly I have never waited more han 45 minutes. This office is highly recommended on my end to family and friends. Thanks Ontario team read more

The wait time is the worst I ever had for a consultation. Unnecessary paper work to complete. The copy of someone else's driver license was between my paper work ....HIPAA violation right there. I came in at 2:07pm it is 4:25pm i was walked in to a room and advised " that the Doctor will be here soon" i asked how long is soon I was told less than 45 minutes this means I'll probably be here after closing time...they book more people than they can handle in an efficient way!! Over 3 hours wait read more

I've been to a couple places to so physicals exams for work. This is hands down one of the best I've been too. Staff was extremely friendly and professional. The doctor who profomed the exam was polite and easy to talk to seemed to enjoy his job unlike others I've been to. If you come here you'll be in good hands that's for sure! read more

Great place everyone was very friendly and sweet. I didn't have a long wait and didn't feel rushed out like most places.

I've been coming here for the past several months and ever since day one everyone has been very friendly and pleasant. Dr. Santizo is a great doctor who's very knowledgeable and patient. read more

Just wanted to update my first review. I've now had another Physical Therapist, Cindy, work with me after Carlos moved to a different facility. She is also awesome and I've been helped so much! I have much more range of motion and am starting to work on building up my strength! Really excellent facility! read more

I was there this past Friday. And couldn't help but notice this lady who was being extremely rude and entitled with the two girls at the front desk. They treated her with the utmost respect and patience and were so professional with this lady who was being so disrespectful and vile towards them. Every time I come here all the staff is always friendly and welcoming. Definitely recommend this facility for your medical needs. read more

Ghodosian who is suppose to be my pain management Dr is the absolute worse "medical professional" I've come across in my life. He looked me dead in the face and told me a bunch of IDIOTS are giving a rubber stamp of approval and they shouldn't. He prescribed medicine and submitted it Incorrect to the pharmacy. I called countless times to request it be fixed. Multiple people spoke of his arrogance and I was even told the more people request it the less he does abs he's made people wait weeks to get their prescriptions. He deserves to be submitted to the medical board. This is Memorial Day weekend, he didn't approve my meds again, and he isn't in office Tuesday. By the time I am gonna go to the office it's gonna be two weeks since my appt. This "dr" is the poorest excuse for pain management specialist. He's so full of himself it's disgusting. I have spent less than 5 minutes in a room with the guy this entire year and that's at least 5 appts. He's rude, inconsiderate and doesn't deserve to be in this field of work. He doesn't care what the patients say. Not to mention he hasn't read any of my file and treated me for anything that's been requested by the IME on this case. This guy is a complete jerk. It makes me sick. The medications he's not approving could make me really sick. He doesn't care... awful person... this clinic should really consider the fact that he is sooo full of arrogance and is a awful person to be around. I'm disgusted with the "care" this jerk has provided or lack of... this is sickening the way he's tearing other doctors down and the way he's treating his patients who didn't ask to be treated by him but are forced to be treated by him due to prior pain management Dr retiring... I'm disgusted by this jerk... read more

I've been going to Healthpointe for over a month now, and I am very happy with the way everyone has treated me. I was in a car accident that left my back and shoulders extremely achy and sore, and the doctor recommended that I go to Heathpointe to help me feel better. Every time I go to Heathpointe, I am greeted with a big smile by Lauren. She helps me every time with my stretches and hooks me up to the H-Wave that helps massage and stimulate my back. She is extremely nice and easy to talk to which makes my experience even better. At the moment, I feel 10 times better than I did when I first started coming. Thank you Healthpointe and a special thanks to Lauren. read more

I am so happy with the personal care I received at Healthpointe Physical Therapy. The employees there treat their patients with kindness and respect. I looked forward to my appointments every week. Thank you to Letty, Francine, Carlos, Dr. Zia and Eric for always making me feel special, and taking such good care of me. I will always remember my friends at Healthpointe, Thanks guys! read more