I went in to O2 spa for the first time and I got a tour by Jules. She was wonderful and educated me…read moreon the health benefits of each service. I was able to go to an appt where I did a 45 min soak in the oxygenated tub. It was relaxing and just rejuvenating. I dimmed down the lights to really relax. I also was able to get a massage by Audrey for an hour and it was affordable yet amazing. $80! She was careful around my injury areas and was able to go deep for me since I like a firm massage. Overall I am so happy to have a wonderful place so close by. These people are the real deal and are all about wellness and relaxation. Next up float tank!!

Julz did such an incredible job with my massage. She was very welcoming and made sure I was…read morecomfortable during the entire session. I highly recommend the O2 Spa

This is absolutely a great Gym! When I travel, I always like to experience new gyms and I have to…read moresay this is the best so far. New, clean equipment from Rogue Fitness. Karina at the front desk was very friendly, helpful and informative. God job K! The locker rooms are clean and the members were friendly as well. Best gym ever!! Rob

The facilities are not maintained adequately; neither the steam room nor the sauna, nor any of the…read moreequipment, are properly cleaned, thereby posing a risk. It is advisable to inquire at the front desk for clarification; upon inquiry, an employee stated that the steam room is cleaned only once a week. This is insufficient. The employee also mentioned that disinfectant is injected into the water lines of the steam system.

We arrived prior to our massage appointment to enjoy the sauna and hot tub. The area around the hot…read moretub had no chairs, no tables to place our towels, robes or belongings. After being in a highly chlorinated hot tub I wanted to rinse off and hydrate my skin with some lotion. None to be found in the men's locker room. I asked one of the massage therapist who happened to be walking by and she said "we don't put lotion in the locker rooms". My response- "you don't provide lotion in a spa locker room"? Her response "nope". She was very rude, snappy and short in her responses. The inside temp of the spa was 88 degrees. We felt like we were suffocating in very hot air. Unfortunately we ended up leaving before our appointments. We did not get a welcoming friendly vibe. Lack of interests in the customer needs. No thank you! I will take my time and money to another spa. In response to Amber- you are correct. We did receive a tour of your spa which was much appreciated and also expected. Your spa men's locker room also lacked correctly sized spa slides. All were size extra small. But after a very brief short tour there was no one left in sight to assist. "The butler" who didn't realize her title as butler when we asked. We were not sure who to address concerns and questions to." We couldn't find you Amber to address our concerns regarding the very warm temp of the waiting area, get a WiFi password, and recieve proper products for our visit. While you may claim you are an "intimate" boutique spa. Your service did not provide any level of intimate personal experience. Your employees should have the answers to basic questions/ needs of a spa. Lotion is a basic essential.

I'd recommend, but with some constructive criticism. The masseuse shouldn't scold the client about…read moredrinking coffee before the session. My masseuse was very good, but she had what I felt like was a lot of criticism about my posture, my breathing, and more. She paused too much during the actual massage with hot towels. Seemed like way too long I waited for actual hands on massage. She never offered water. She appeared with a clipboard at the end and I didn't even have my glasses to see what I was signing. She was gone like the wind once I paid. I love massages. I get them all the time. She knew what she was doing. She gave a great massage, but it came with some deficiency in bedside manner.

If you go, ask for Tarzan. Two of my nieces and I were…read morevisiting Jackson Hole and went for a 90-minute massage. One Niece got lucky and got Tarzan, and she said he did a fantastic massage. Unfortunately, my other niece and I were put in one room. I had the owner, and I don't remember the other girl's name. I am pretty sure the owner is not, in fact, a masseuse. I have been to spas all over the world, and this was the strangest I had ever had. She rubbed and never massaged. My niece said hers was about the same. It seemed like they were feeling their way through, as if. They were not sure what to do. In the end, I was even more unhappy when I was asked for a tip.

The masseuse was on her phone the entire time!…read more From the start I could tell that she was only using one hand and not using any pressure. She seemed very distracted. I then realized she was texting on her phone and felt her phone vibrate next to my leg with incoming messages. I thought to myself this couldn't last long and she would do her work... WRONG. I wish I had walked out at that point. She spent the whole time texting until she flipped me over on my stomach. This was when things got EVEN WORSE. She had the audacity to place her phone on my lower pack and continue to text!! How disrespectful can you be? At this point I confronted her and told her to take her phone off my back. I was so frustrated that I was more tense than I came in. It didn't take long after that to feel her go back to her phone. Unbelievable. When it was finally over I knew I would not be leaving at tip for the first time in my life. I was astonished to be charged $120 for a 60 minute fake massage when her website states $90! My wife called the place after and canceled our 2 other appointments and told the owner who chalked it up to a new masseuse and said she'd look at her prices online. Awful

If you want five star quality this is where you go. You get what you pay for. The ambience and…read moreinterior felt homie and cabin lake, which was perfect for the feel of our trip. Breakfast was decent for the price. The room was spacious and the shower ( although a bit challenging to figure out) was great. And let's not talk about the most comfortable mattress you have ever slept in. The front desk was more than helpful and accommodating. A great place to stay!

I love this hotel! The service is great and the rooms are very comfortable and roomy. I love the…read morecomforting atmosphere that this place gives off and I would definitely recommend it if you were staying in the Jackson Hole area. It is convenient as well because it's right outside of town, meaning there are plenty of shops and restaurants nearby. Overall, great place, would recommend.

We've been members of at this gym for many years. The gym has everything you could need for a great…read moreworkout, clean facilities, modern machines, great layout. Workout equipment is a bit outdated, but by far the best in Jackson! That's not being biased. I've checked every facility out because of our resignation a few months ago. Unfortunately, the biggest downside is the owner, Jan. She has a manipulative demeanor, often engaging in gossip and spreading rumors about members, which fosters an uncomfortable and distrustful environment. This lack of discretion and respect for clients' privacy reflects poorly on the type of facility she runs. I've known many that have left due to her spreading gossip and completely disrespecting her staff and micromanaging them. While she's the majority owner, and Chuck being co-owner (often come to work drunk and drink on the job), also loves town gossip and tag teams Jan when it comes to getting members to quit while acting inappropriately. The staff and trainers are great, the gym itself has fallen apart dramatically once they lost their main employee manager, Jesse. He made that gym our happy place. The energy that he gave off was enough to motivate myself and my wife. It's disappointing because the club itself could easily be a 5-star experience if it weren't for that negative energy at the top.

Working in Jackson for the last two months and have another two months to go and this gym is what…read morehelps maintain my sanity. Clean, friendly, fresh towels, and great variety of equipment! The staff is beyond friendly and honestly after a long work day walking in a being greeted by the owner and staff just fades. The crap day away and allows me to have a great workout and INSANE PUMP. Trust I am not blowing smoke up their ass it is a great gym and if they were to add a shoulder fly and Tbar equipment I'd move here . If you're in town for work or a vacation and you need a gym THIS IS THE PLACE. (Also the cheapest!)

Super upscale, luxurious and beautiful hotel in Jackson hole…read more Room - 5 stars Service - 5 stars Food - 5 stars Location - 5 stars Views - 5 stars

Best dinner experience in the Teton and Jackson area. The service is on point, the views are…read morebreathtaking and the food was delicious! The fondue was a favorite as an appetizer Wagyu Zabuton Bourguignon was my favorite main dish. There is a cozy area by the fireplace to enjoy beverages, play chess, or enjoy the view. Highly recommend to make this hotel a priority to stay!

This place is truly beautiful. Let's face it, Jackson is beautiful on its own but the hotel has…read moredone a great job adding to it! The staff here is exceptional-from the valet guys, the person checking you in, restaurant/room service and housekeeping everyone has big personalities and are so refreshingly happy and fun to talk to. They really love their jobs and it shows. The grounds are beautiful and the rooms are nice with amazing views of the Tetons. It is an adult only hotel which is refreshing and quiet. There isn't much action past 830 and you can't get room service or a drink past 9pm BUT, it isn't that big of a deal since it's so quiet here. The only thing that is a little annoying is that the system they have is an iPad based one. If you aren't used to having to use that for TV/Media there can be a slight learning curve. It's not that big of an issue and all in all that is a minimal thing. This place is very special and I highly recommend!

The level of luxury and customer service is priceless, we enjoyed our stay so much. We liked being…read moreout of the busy area of Jackson Hole and having an elevated view of the Tetons.

First let me say, I highly recommend the Body Sage Spa. I get massages regularly and am picky about…read morethat, and they more than exceeded my expectations. My husband and I booked the "Wild Nature" couples experience and it was absolutely wonderful from the salt "brush" to the mud wrap to the massage. It was magical and relaxing. The facilities and grounds were beautiful, and we thoroughly enjoyed the outdoor hot tub and seating area both before and after the services. The pics on line don't show their wild flower bed, so just know it's even prettier out there in person! I do wish they had a sauna/steam room. But everything else made up for that... let me tell you the best part: Because our services ended at noon, we asked if we'd be able to order any light lunch fare afterwards. Unfortunately the kitchen of the restaurant there was/is closed between 10am-3pm and so far they weren't allowing guests to bring in off-property food into the spa (smells, mess, etc.). That made sense to us, and we figured we'd just skip lunch that day. However, they have a wonderful and experienced spa director, Kimberly Acker, who surprised us as we left the massage room and said, "Follow me." She led us upstairs to, their outdoor rooftop deck, The Perch, where a bottle of Prosecco on ice, three types of avocado toast, and a bowl of berries awaited us! We felt like royalty sitting there in our robes by a giant fireplace sipping bubbles and nibbling on healthy bites post-service! Kimberly said our request had been a good test run for how to offer spa-appropriate food partnering with other local vendors to guests (aka: no smelly cheeseburgers etc.! LOL!) Wow! We were so impressed we came back for a drink in their beautiful bar and dinner at the hotel restaurant, Wild Sage. Delicious!!! Next time perhaps we'll stay there at the hotel too (this time we were in our Airstream over at The Virginian, which we were sad to hear won't be there much longer.)

I am in from out of town and was able to book an appointment with Zachary the day of! I chose the…read more60 minute deep release massage to help with some leg pain that I have been experiencing. Zachary did an amazing job addressing my concerns! Seriously the best massage I have ever had. It felt very effective and relaxing.

I had an amazing stay with my daughter due to the amazing staff here at the resort. Charles stood…read moreamong the best of the staff and was one of the most genuine, courteous and generous in terms of his time and resources. He truly went the extra mile to ensure we had the best of time and the very best stay. I have yet to encounter a better team member and support in my life. He is truly the reason my daughter and I have already planned our next vacation here very soon!

Very disappointed in our stay at Trailborn (formerly Snow King Resort) this weekend. You can expect…read morea budget motel level of customer service at this "luxury resort & spa". While the property is beautiful, the lack of care for their guests most basic needs is abysmal and absolutely embarrassing for a Marriott property. The check-in process took entirely too long and the staff was unfriendly from the moment we walked in, this should have been our first clue as to how this stay was to go. When we arrived to our room the room was very clean, except for a large stain on the carpet, which we found strange considering they had just done a remodel. Upon going for a shower, we discovered the shower curtain had been installed wrong as the vinyl cover was on the outside. When grabbing a towel from the shelf below the sink, the shelf fell down knocking the towels to the floor. This is also when we discovered there was not a hair dryer in the room. We tried to call down to the front desk - The phone didn't work. So with a wet head, we headed down to the front desk to ask for a hairdryer. We were informed that house keeping would bring one up to the room. An hour goes by and nothing. We go back down to the front desk as we had an event to attend on a time crunch and again, a simple request was met with attitude and we were told that "the head of house keeping would get one to us soon". Well. Soon was never. Thankfully, a friend was staying at the hotel and we ended up borrowing theirs. As of our checkout time, no hairdryer was ever brought up to us. Every interaction with the front desk staff, especially Cameron, was met with attitude. They would constantly stare at their computers and offered no explanation or help for our most basic needs as guests. We were also told there was "not a manager on duty" several times when trying to resolve these issues. Having traveled around the country for work on a weekly basis, I have had better customer service from budget chain hotels. The final and most perfect straw was the fact that they advertised a free airport shuttle online to their guests. The evening before our flight we confirmed our pickup time at 4PM, and at 11PM we received a text from the front desk stating that they "didn't have a driver". No apology. Nothing offered to help us. When we went down to speak with the staff, they told us "well I guess you could take a bus or something". There's that Trailborn hospitality. The only people who treated us with any kindness was the morning breakfast buffet staff, bartender at Old Timer, and the house keepers. TDLR; take your business elsewhere. This hotel and their dismissive staff do not care about you or making your stay a pleasant one.