I recently contacted Wildroots Studio to get information about their yoga & Pilates classes (fees & schedule). The person I spoke to on the phone, told me that I needed to schedule an appointment to come in. The evening I came in for my appointment, I was expecting to talk with someone regarding the cost for classes and the class schedule, instead I was brought into the studio room and guided through a few yoga and Pilates moves. I was completely unprepared for this considering I came straight from work and was not dressed appropriately, no one had informed me about what I would be doing when I came in. I was impressed with the studio, and felt it would be a great studio for me to get back into my yoga & Pilates routine. I decided to purchase a 1 month membership, and was told there was a $50 fee for tonight. I was caught completely off guard by this, because I was never informed there was a fee to come in to view the studio and get pricing information. When I got home I sent an email to the studio explaining my confusion about the $50 fee I was charged. The owner, Carli, called me and gave a long speech on the philosophy of their studio, and how they are all kind people and community based. Carli asked me how she could make the situation right, so I told her I felt I should receive a refund for the $50, since I was never informed about the fee. Carli was hesitant, and asked me if their studio was really right for me, I told her it was, and that I was looking forward to getting started, she also told me I can schedule my classes ahead of time. When I was talking with one of the staff about scheduling my classes, I mentioned the class on a Monday evening that I wanted to be scheduled for and I quickly realized that the schedule I was provided the evening I visited the studio, is different from the schedule which is on their website. I was confused, but I recalled the staff telling me that recent changes had been made to the schedule, so she printed me a hard copy. At this point I was confused on which schedule was accurate, so I asked the staff to have Carli give me a call. The next day I received a very disturbing call from Carli, telling me she was wondering what I was going to complain about now, and that she was going to refund everything I paid for a membership because she did not think I was going to fit in at their studio. I was devastated by what Carli said to me, considering I was only asking for clarification about the schedule. She repeatedly told me that everyone at their studio is kind, but her words towards me were not kind.
The studio and classes look great, but be careful if you are just gathering information, because you get different answers from different staff. read more