About a year ago, I was searching around for places to get my dog groomed. I decided to give Heads & Tails a call, since it was literally down the street from my house. A woman answered and proceeded to ask me numerous questions about why I wanted to get my dog groomed there. I told her how I was interested in finding a groomer who was local and convenient for me to go to. After interrogating me some more about what my dog was like (I told her a small Lhasa Apso), she then decided to say "Sorry, i don't think I am going to take your dog as a client. My mom and I are just too swamped to take in any more difficult dogs". By then I was too shocked to say anything further. I was polite the whole conversation, but this woman really wanted to judge my dog, even though she had never met her before. This was all too disappointing, considering I had heard they specialized in grooming small breeds. I didn't know making an appointment was like trying to get into an exclusive country club! read more