I paid $170 in full cash to HB Salon for a hair color service, and it was a complete nightmare. My initial 4-hour appointment left my hair a muddy, dark gray. The stylist agreed to a correction appointment, but after a second 4-hour session, she left raw, un-toned bright orange stripes running throughout my hair. The salon owner, Alex, verbally stepped in and promised me a complimentary Malibu treatment and glaze correction to fix the damage. However, the day before the slot, they messaged me trying to force an arbitrary two-week delay using false science. When I used basic logic to hold them to the schedule and asked for management oversight, the stylist completely canceled my appointment over text, explicitly stated there was 'nothing more she could do,' and refused to return my cash payment. The moment I sent a formal notice requesting my refund digitally, both the stylist and the salon's business accounts blocked me to steal my money. I have officially filed a consumer fraud complaint with the Ohio Attorney General's Office and the BBB. Buyer beware of their predatory business practices, poor color execution, and complete lack of professional accountability. read more