I was really looking forward to trying out this salon. The website made it sound super fancy and good place to treat yourself to a pamper. I drove about 2 hours and 45 to get there. I was going to have a city day after my appointment. However, I was so drained from the atmosphere and disappointment that i ended up just going home. This was just my experience, and it may be different for others. I would STRONGLY recommend (if you live close by) doing the consult beforehand and saving your self alot of money.
I arrived early and was greeted by the receptionist. She did not seem to want to be there and was not friendly. She offered me water and I said yes. I went to the bathroom and the receptionist didnt even acknowledge me after that. My stylist was 15 mins late to my appointment (which is fine if that was the only thing). I explained what I wanted and was told that it was too high maintenece (I wanted coppery highlights). I was open to suggestions as I wanted a nice change especially going into fall. It had to be professional for my job however. I explained the cut that I wanted and then was told that the appointment that I had booked did not include any sort of cut (that was my fault, i assumed the price and length of time would include that but I guess i didnt read the services well enough). I was told that if she had time at the end then she might be able to cut my hair. She asked what I had done previously and I said I believe it had been a balayage. She nodded and said that she would lighten around my face a bit. I was pretty put off by the lack of conversation about what I wanted, and had foolishly assumed that she was going to go the warmer route with my hair.
The salon itself is cute, but the atmosphere was draining. No one was talking and felt like no one wanted to be there (could have just been a bad day though). After the end of everything, my hair turned out horrible. I've never had such bad results on my hair before and left super upset. My hair is blonde blonde now (from a nice darker dirty blonde). With patches that don't match and my roots not being done. It honestly looks like a bad box dye using yellow food colouring. I feel like i have to wear a hat, and don't know what I am going to do at work where i cant wear a hat. It feels dry and burnt at parts so I have no idea on how I am going to fix this. I had been trying to stay more natural to my hair colour for awhile so I could add highlights and low lights to it while keeping it relatively healthy, and I believe that is ruined now for awhile. I feel that the stylist knew this, as she didn't offer my suggestions for products for my hair or stay while I paid.
A trip to town that I was really looking forward to, and was going to treat myself turned into a horrible experience that in the end is going to cost me time and more money to try to fix. If I can without ruining my hair. I've learned a valuable lesson that I need to stay with my other salon even when they are crazy busy. read more