Ever since the old management sold this business, the service went downhill and they are absolutely…read moregouging customers. They do not consolidate boxes unless explicitly instructed as they charge by the box not bottle. And their fees for shipment or closing out are atrocious. I do not recommend this location. There is a new place Vintage Wince Cellars owned by Morrells a town over that is more professional. Very disappointing as i had been a customer for a decade.

I store my wine here and couldn't be happier with the storage conditions of the wine. Great team.read more

Always helpful and courteous. They have anything you are looking for. The coupons that come in the…read moremail are an extra bonus.

When in need I will travel a great distance to visit this local gem. Thornwood Wine and Spirits is…read moreby FAR my favorite liquor store in the northern Westchester area. They have everything you are looking for and even things you didn't know you needed. The owners/employees are always kind, helpful, and personable. I also appreciate the fact that they don't try and sell you either. If you need assistance with something they are quick to answer questions and even provide guidance, however if you are just browsing they will respectfully leave you alone.

I visited this store for a private wine tasting event and absolutely loved my experience there! The…read moreowner was an amazing host and filled with so much amazing wine history! The store offers wines from all over the world in a variety of price points.

Excellent service!!! Good selection of wines and helpful staff to answer all your questionsread more

I just had a very strange experience here. Even though I moved to Sleepy Hollow a year ago, I…read morejust started going to this wine shop maybe two months ago and was VERY impressed with it--the impressive displays, the cordial staff--a real win, win in my opinion. Tonight I wandered in looking for a finer Cabernet--not super pricey but around the $40-$50 price range. I directed myself to those wines and asked the clerk what made these wines so special. His answers included, "They taste really good," or "The label is enticing." Well, I wasn't completely satisfied with those answers but I decided to purchase the wine anyway when the owner came to me and said, "I don't like your tone, and if you're not going to purchase the wine, I'd like you to leave." She then escorted me to the door. It was clear that they didn't have an experienced wine staff. I have no problem with that. But in the few times that I've purchased wine there, it's clear that this is very true. It's a lovely store with a nice selection, but it clearly lacks knowledge of wine.

If you care about what you drink, you should shop here. They have the best local selection of…read morespirits, bar none. The prices are fair, and you can find occasional bargains. But what I really love is the personal service. Last week I was looking for a relatively obscure apertif (bianco vermouth). When they didn't have it in stock, they ordered it that day. A bottle was sitting in my bar two days later.

Great place! Good selection of all types of wine and liquor. Every time I've asked for help or a…read moresuggestion the staff is pleasant with no judgement or vibe. Last time I went in I was looking for a particular brand of single malt. The staff said they hadn't had it for a while because it's a small distillery and hard to get, but would be happy to get a bottle for me and call me when it arrives. I recommend this place to all of my friends.

Amazing experience owner knows everyone who comes in, very knowledgeable about wines etc. So much…read morebetter than going to one of these giant wine stores. Buy Local!

They have a wide selection of domestic and imported wines. They're respectful and helpful…read more A wide variety of liquor as well. I think the other reviewer may not understand good wine... consider the source (does he like anything??) They are on the north end of RoseHill shopping center in Thornwood. You can find something to whet your whistle.

Terrible place to buy Wine or Liquor. I have bought wine there and every time the wine is terrible…read moreno matter what brand I buy. It always tastes like plastic and the service is terrible.

Purposely drove here instead of going to a big box store to support a local business. I bought a…read morehandle of Tito's and as I walked out I was trying to clean my hands with hand sanitizer. The bottle dropped out of my hands and broke. This was completely my fault, I'll admit. I went back inside with the broken bottle, explained what happened and asked if there was any way they could extend me a small discount on another bottle. The guy, Who I think is the owner, looked at me, put his hands up and said sorry no can do. I get times are tough but it goes both ways. I shop here instead of saving money at a wholesaler. I am a regular customer here on purpose, to support them. I know he didn't recognize me with my mask but it shouldn't make a difference. A 10% discount would have cost him $3. It's the principle of it all and now I will be going elsewhere from now on.

This has been a family-run business and exemplary of the type of old-time, personable commerce and…read morehospitality Pleasantville has enjoyed for years, despite the fact that this unique type of business model has been slowly disappearing over the years. Owner Graeme and his colleague Terry are both extremely knowledgeable about all types of wine vintages from across the globe, as well as spirits. They offer top-notch advice on wine and liquor selections for customers based on each customer's need and taste. They have buyers from all over the planet, offer tastings, and their product offerings are very fairly priced.

Prospero is located at the end of a dead end street in Pleasantville. I've never gone at a very…read morebusy time and there's always a place to park outside the entrance. I've only purchased pails of juice from them to make wine and have done this for 3 years now. I'm glad I found them because I was tired of the chaos scene at my usual place in Clifton. Prospero let's you pre-order your juice and schedule a pickup time. Very convenient and no stress about wondering what grapes or juice they'll have in stock. They take cash or check. Any credit card use will incur a fee. One person who answers the phone definitely has a bit of a tone, but the girls at the register/pickup area have always been friendly. The guys who being out my juice and load into the vehicle have also always been nice. They do sell more than juice and grapes as the guy in front of my just bought two big bags of walnuts. You can also do tastings or purchase their other lines of products. The minimally 9 reviews that exist on Yelp at the time of this review are carefully representative of the volume of customers that have. Despite a relatively low rating, maybe give them a chance.

Second year buying grapes for making homemade wine. Fist time I purchase 10 crates and had a few…read moreclusters of moldy fussy grapes and clusters of dry raisin. I took it as normal loss. Following year I purchased 8 crates due to price increase. To my dismay I must have had almost one crate worth of dry grape clusters useless for wine making. I've tried multiple times to contact prospero, let my name and contact info multiple time with no return call. If you say I should have over looked my crates before I purchased you may be right but there system prevents you from doing so until you unload them yourself. The have an order picker who fills the your cart and loads it into your vehicle. Obviously putting the better crates on top. Also as an FYI they don't refrigerate there grapes, they sit on the loading dock until sold. Go to Corrado's in Clifton instead!

Incredible customer service from the team and the selection was second to none. Love working with…read morethem