Dr. Hartwell is a skilled, holistic dentist and I am so thankful to him and his staff for helping me with my dental needs. He did a wonderful job removing my amalgam filling safely and effectively and kindly offered me essential oils when I got anxious before the procedure. I also go to his practice for routine cleanings; the techs are thorough and do a good job. Dr. Hartwell is a kind and knowledgeable dentist and I highly recommend him. read more

My dentist of 25+ years retired. He had created a new bridge for my front teeth (lost my front teeth as a child) that had lasted over 24 years. It was in dire need of being replaced. I am in the final stages this week of replacing the bridge and I am grateful for how smoothly it has gone. And quite painless. He sure can give those shots in a gentle painless manner. Dr. Hartwell explained with each appt. where we were in what is going to be quite a "mouthful" of new teeth (implants) for the needed replacement bridge. The temporary I have been wearing the last 7 months has been my teeth we have to replace in a clear removable retainer. What a blessing with how well the temporary has worked and still had my smile with my teeth. Dr. Hartwell's visual and tech aids and his manner for explaining some of the high tech dental equipment and what he is doing I have found to be very helpful and keeps me present and calm. And I like knowing. I was grateful for my prior dentist and sad when he retired. Glad he and some mutual friends referrals led me to Dr. Hartwell and his team. I feel I am in good hands with Dr. Hartwell for my dental health. read more

Hawaii Holistic Dentistry - JC, Dr. Trevor Hartwell & Emily. Last 7 months wearing clear removable retainer with my teeth from prior bridge . Replacing with implants. - Cosmetic Dentists Near Me - Kamuela, Hawaii

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I am fairly new to the island and have been told by many how difficult it is to find and receive great dental/medical care on island. I must say this practice and the Dr's were nothing short of PHENOMENAL I had the pleasure of dealing with Charmaine from the get go.... She communicated with me continually until she was in receipt of everything needed from my last Dentist. Everyone we met and dealt with of approx 8 employees all were friendly , sweet and genuine which is a pleasure. AMAZING PRACTICE W AMAZING STAFF!!! read more

Been Going to Dr Doi for years. He is the only Holistic Dentist on the island. He is always so cheerful and very skillful, keeps abreast with technology. Best Dentist I ever had, and I had many on Oahu, when I worked there. His staff is so nice and pleasant, the Dental Assistants very competent and cheerful. You won't regret going to Hawaii Holistic Dentistry....only thing is the wait may be a bit longer due to high demand, but they always try to fit you in if it is an emergency. Love them! read more

There is nothing holistic about their office practices. I don't recommend going to them for any dental services it will cause you more stress than relief. The office staff are awfully rude, disorganized, secretly implements fees, appointments are booked out months ahead, and call you the day before to pull the rug from under your feet. They told me there is a no-show fee from 8 years ago that needs to be paid before I can come to this appointment when I had been in contact with them at least 5 times since then this is the first time I hear of this, and it is absolutely not in my nature to no show for an appointment. They are overpriced, Dr D is impersonal not like years ago when he was not (maybe time for retirement) and staff employed here are the WORST I have experienced in all my life. They really need to gut the whole office personnel and start new with a fresh batch with proper customer service training. The only saving grace was the hygienist but there is a high turnover for them. read more

I have been a patient of Dr. Hartwell for a few years now, traveling from as far as Mountain View (2.5 hours) to see him. I do revere Dr. Hartwell, his skill, personality, knowledge and professionalism. It is a shame that I will no longer be a part of that practice however, all due to the office staff at Hawaii Holistic. I saw Dr. Hartwell one week ago, and I have since been waiting to be called and told the costs/coverage with Delta Dental coverage for two crowns, and an appointment scheduled, so I finally called Delta on my own to find NO ONE from the office had called or inquired, now over 7 days, and I had been told when last at the office there were no openings until October, which of course would mean now even one later. The point is, no one from this office staff called me, let alone inquired about me to my insurer, nor let me know delay reasons. Another time in the past I was the ONLY PERSON in their waiting room (pre-Covid) sans my appointment waiting to pay and depart, and NO ONE of their office crew would address my copay. Thirty minutes wasted, I walked out. Further another time I overpaid and rather than alert and refund me they 'kept it on the books' till next time happened to come in for care, a practice which is not normal. Even a bank pays you pennies on your credit card after a period of time of non-activity. I say goodbye with regret. apparently Holistic does not need a good paying customer with reasonably good teeth any anymore. Would not recommend so long as same office crew and sorry but do not know the names of the women in the office to which I can attribute this deficiency in care. read more

My husband and I are both very pleased with Dr. Doi's dentistry practice. He has made it financially affordable for my husband to get some much needed work done which was not an option before now. Likewise, we are both incredibly impressed by his hygienist Numia who is very adept and yet amazingly gentle. We have been patients for a few years now and feel very blessed. We appreciate the holistic approach. The office is very comfortable and the ceiling photography in the treatment rooms is most calming besides the general energy of the entire staff which is very welcoming. read more

Very disappointed with DDS Trevor Hartwell, after my initial visit for a tooth that is bothering me (which took over a month to get the appointment), DDS Hartwell said the tooth needed extraction. First available appointment for this extraction is 4+ months out. I take the appoint and wait the 4+ months for it with this problem tooth of mine. Take a day off of work for the procedure, have to use sick leave, and with my appointment being at 1:10 pm, on the day of my appointment at around 10:30 am I get a call on my wife's phone (she's a patient there too, and they have my phone number they texted the day before to make sure I was coming to the appointment) seeing that it was the dentist office, I answered and the receptionist tells me that DDS Hartwell doesn't feel comfortable doing the extraction and is going to refer me to an oral surgeon. She says the oral surgeon will get a hold of me to set the appointment. As of today, no call from an oral surgeon and I still have this problem tooth to deal with. Very disappointed, would have given negative stars if it was possible. read more

I hate going to the dentist, however, I love going to Dr. Doi. Unlike some doctors, Dr. Doi doesn't try to sell you on procedures that are not necessary just to make more money. He presents you with alternatives - giving you the opportunity to decide what i best for you. When was the last time you laughed in the dentist chair? The person who cleaned my teeth had me in stitches throughout the entire process. read more

My experience was NOT good. First off, their "used car" salesperson talked non-stop, convincing me I needed a "sleep study". Go to the Sleep Center. Dr, Hartwell founded this also. Hmmm??? This salesperson narrowed down what procedure I needed and never once asked me what I wanted. Then, she TOLD Dr. Hartwell and said not to discuss anything with him as she already has. ????? He comes in and says hi. She again is carrying the show and then sending me out to make appointments for the procedure I DID NOT WANT. Hey, it's only $2K for 1 tooth !!!!! I am sure Dr. Hartwell is a good dentist. But I do not know. Get rid of J.C. Dr. Please. read more

I cannot speak highly enough of my experience seeing Dr. Doi at Hawaii Holistic Dentistry. He has completely changed my view of dentistry and that it can be a positive experience. He is very gentle and thoughtful in his care, and truly holistic in that he takes into account the well being of the patient, and not just their teeth. The dental assistants were very kind and made me as comfortable as possible, offering a blanket, color therapy eye glasses and a neck pillow, as well as a warm essential oil infused washcloth after my procedures. I really felt like Dr. Doi included me in the process of making a decision about how to proceed with my treatment, and took his time explaining everything. It is a long drive from Puna and I don't have dental insurance but I would say it is more than worth it for the excellent care! So thankful to have found this practice! read more

ok, 5 stars for the dentist, both in the office, most amazing dentist I have ever experienced! but the staff, eeeeekkkkkkk oh my! one lady told me the wrong info when booking my appointment, but when i was unhappy about the mess up, well they, her boss, made me pay for it! pretty sure they intentionally did not submit my claim to my insurance company. 2 months later my insurance company has nothing from them. how does she still have a job if she is intentionally not submitting someones claim? read more