Our experience with Dental Solutions of Winter Haven and particularly Dr. Cruz was fantastic. My…read moreelderly mother recently broke her molar and was in terrible pain. She is on a limited budget and we were looking at budget dental service providers but the waiting time there was terrible. After a week of dealing with this, we opened the telephone book and found Dr. Cruz and Dental Solutions of WH. What a life saver for my mother. First of all I called late in the afternoon and the friendly office staff told us my mother could come in first thing in the morning the following day and they would fit her in around the other appointments as soon as possible. The next day, my mother waited less than an hour, saw Dr. Cruz for her exam who advised that she would be better treated by an oral surgeon for an extraction (due to medication issues), arranged the appointment with the oral surgeon for us for the next day AND meanwhile arranged to have her partial denture modified to accommodate the extracted tooth (also by the next day). Due to other medical issues, my mother could not actually have the tooth extracted after all the next morning (she must wait a few months) so we stopped by the office to discuss options. Dr. Cruz took my mother in within an hour with NO APPOINTMENT simply because we were already there. He was able to grind down the broken tooth to lay flat and put in a filling to both alleviate the pain and allow her to wear the new modified denture. It's a temporary measure until the root of the tooth is completely extracted at a later time, but it has been a life saver for my mother. She is exceedingly pleased with the service and comfort of her procedure and Dr. Cruz's professionalism. And although all dental work is a financial hit, all in all we feel that the price was very reasonable, especially considering how everything was done and completed in less than 48 hours from our first call. Five stars!

We were looking for a local dentist and both Dr. Polo and Dr. Cruz came highly recommended by a…read moretrusted heathcare professional. We read their reviews and were so happy to see so many dedicated customers praising both Dentists and their staff! One of our family members had their first appointment yesterday. The amazing staff at Dental Solutions has been extremely helpful with paperwork and scheduling. We were able to complete/submit "new patient" forms prior to the appt. Dr. Polo was very thorough and kind during his comprehensive evaluation of my Mom's teeth/gums. His treatment plan for the future--with projected costs--was set up in minutes! Many thanks to Dr. Polo, Melina, Jennifer, Liz and Sarah and other team members who have been so helpful in getting us started, and who were so welcoming and helpful at her first appointment!

I have mixed feelings on this location as we were sent here to see an endodontist about a possible…read moreroot canal. After some testing they said it was not needed and we were sent back to our dentist to see about a crown. After doing the initial work to get the crown including the temporary there was still pain and the dentist has decided to send us to a different endodontist for the root canal that they still feel is necessary. On our visit there was construction going on and accessing the parking lot was a real problem as there was only one lane in and out. Since no dental work was actually performed I can not comment on the quality of service offered here. Everyone was friendly and courteous.

I was treated at this facility in September of 2025. As other patients have referenced, I felt…read morepressured into getting more procedures done. I went for a cleaning they will not do this procedure until I saw the orthodontist first. I had two fillings and a crown done. The Dr was in a hurry. His assistant was very nice. The front desk was OK the first day, the second day there were four people and I understand they are busy. However, I was left standing there for a long time. The wait was not so bad to see the Dr. I decided after the first day, that I was finishing what was started and not coming back. I now have a wonderful dentist that cares and his staff and front desk are awesome. I trust my current dentist. Trust is not something I felt in this office.

Made several phone requests for copies of X-rays to take to a referral. Never got the requested…read moreX-rays.

Went for check up and cleaning. The staff are great and coureous.When i got there i seen a sign on…read morethe door inside that says xrays are required for your appointment. A check up and cleaning end up costing $489. I would not recommend this place to anyone.

Dr. Palo is an outstanding physician. I have been a patient for many years and trust him…read moreimplicitly. Once I had a strange growth of bumps in my rear gum area, went to him for an evaluation out of concern of having cancer and he assured me it was not. The issue resolved on its own just like he told me it would. He explained why I had them and the prognosis of an uneventful resolution of the issue and likelihood of it being a one time occurrence. Every time I see him he provides comprehensive care in a personalized manner that makes me completely comfortable. I am a physician as well and can tell you that he and his staff are the consummate providers of top quality dental care. I completely recommend them for all of your dental needs.

Wonderful office staff- kind, not rushed and pleasant all the time. Attitudes come drom the top…read moredown as Dr Polo is wonderful as well.

My most recent visit on 9/17/2024 Well the freezing waiting…read moreroom is back again. I would guess the temperature is around 70 degrees and a very cold draft pours down on the incredibly comfortable chairs. The fix is just so simple. The room has 3 very large air diffusers that pour out the cold air. They just need to have the airflow adjusted and there will be two benefits. First patients will no longer be freezing in the room and the AC system will be more efficient through out the building saving energy costs. I hope someone at the practic reads this message and takes action. Such an easy fix. I love all the people at Aspen Dental and they have always taken such good care of my dental needs. My only reason for posting this complaint is to make it an even better place to visit.

So I partially broke a molar on Good Friday afternoon. Understandably no dentists were working that…read moreI could find. So on Saturday I scheduled an appointment for 10 am on Monday at this location (Lake Wales). Showed up at 09:40 and signed in. They called me up and was told I'd have to come back at 2 pm to see the dentist!! Never going back and do not recommend them for ANY of your dental needs. They have a great business model for terrible customer service

Beautiful Vibes, Questionable Diagnosis…read more After extensive research, I chose Dream Dental Dentistry because of its glowing online reviews. I walked in expecting top-tier care. What I got was... an experience. Let's break it down. Lounge Area 10/10 on aesthetics. The waiting area is beautifully decorated, the chairs are comfortable, and the music was great. It felt more like a trendy lounge than a dental office. Clean, modern, thoughtfully designed. Honestly, if vibes could clean teeth, this place would be elite. Receptionist Hillary at the front desk was fantastic, friendly, warm, and genuinely welcoming. First impressions matter, and she absolutely delivered. Other Staff The team seemed happy and upbeat. At one point it felt like karaoke hour in the best way. You can tell the staff enjoys working together. The energy is light and positive, which is refreshing in a dental setting. Bathroom Clean and well-maintained. No complaints there. The Exam Process Here's where things shifted. The exam involved an excessive number of photos from multiple angles, tools holding my mouth open, extended time under bright lights. I understand documentation is important, but there was little explanation during the process. When I asked questions about what was going on, the responses felt vague and rushed. Then came the big reveal. The Diagnosis & Treatment Plan Instead of receiving the routine cleaning I scheduled, I was told my teeth were in poor condition and that I needed a more involved (and more expensive) procedure not covered by my insurance. The conversation felt less like healthcare guidance and more like a sales presentation. The focus seemed to shift toward upselling rather than addressing my primary reason for coming in. Dr. Carolina Londono did not come across as reassuring or transparent to me. Trust is huge in healthcare, and I simply didn't feel it in that moment. Second Opinion The next day, I went to my previous provider for a second opinion. Completely different experience. They disagreed with the assessment, performed a standard cleaning fully covered by insurance, and did not find the severe issues I was warned about. That contrast spoke volumes. Trust & Bedside Manner For me, bedside manner is about clarity, transparency, and feeling like your provider is advocating for your health, not your wallet. While the office excels in atmosphere and friendliness, I left feeling uneasy rather than confident. Final Thoughts Dream Dental absolutely wins on ambiance, music, and aesthetics. If I were reviewing it as a coworking space, it might get five stars. But when it comes to dental care, trust outweighs décor every time. If something feels off, get a second opinion. There are other trustworthy dental offices out there. I ended up going back to mine, and I'm glad I did. Read the reviews, but also listen to your instincts.

this could be the best visit I have ever had, staff extremely friendly, the doctor was fabulous no…read morewaiting for long periods if I could give Dream Dental a 10 I would

Dr Cornejo is excellent, the office insurance practices not so much! If you have insurance they…read moreare horrible with pretreatment estimate then refunds take 3 weeks because they use a 3rd party vendor. Can't make this up, always service is not covered then it is covered and a refund. This is my last time!! Driving 45 min

I was referred to W H Oral surgery for a Consult to correct some bone loss on my lower Jaw. They…read moretook some X-rays after which Dr Cornejo went over them with me and discussed a course of action, recovery and an cost estimate. Every Staff member was friendly and Professional. You can tell that they care as my BP was a little high and Dr. Cornejo's assistant was concerned and asked if I was alright. I explained that it had been high and my Cardiologist had made some adjustments to my meds. As I said they truly are Professional and very concerned about their Patients well being. I highly recommend seeking them out if you are in need of their services.

I should have read the reviews before booking here. Unfortunately, my experience was very similar…read moreto what others have described. I chose this office because they were listed as in-network with my insurance and were close to my new home. I scheduled an appointment and confirmed it multiple times. When I arrived, I was informed of a copay that had never been mentioned beforehand. After being brought back, only minimal X-rays were taken before the appointment quickly turned into a sales pitch. The hygienist strongly pushed a "blasting clean" treatment rather than a standard cleaning. I explained multiple times that I was not interested and only wanted a routine cleaning, which I've had many times before. Even after clearly declining and offering to sign that I was refusing additional services, they continued trying to sell the treatment. When the dentist came in, the interaction was surprisingly dismissive. His opening question was "So what are you here for?" which felt odd given the context of the visit. The conversation again turned toward recommending the more expensive cleaning rather than simply providing the standard service I requested. I was then told I needed to wait and speak with someone about insurance coverage and an estimate for the recommended treatment, even though I had already declined it. At that point, I chose to leave. To make matters worse, while I was still seated I overheard staff speaking negatively about another patient and discussing charging them regardless, which was extremely unprofessional. Overall, the visit felt far more focused on upselling services than on patient care. Based on my experience, I would not recommend this office.

The highest came check my Teath she left my Teath after she digs without any rinse they want me to…read moredo expensive Clerning instead of historic Clerning she tell the assistance I have small food in my back tooth they never provide me with any rinse she left right a way I had to run to restroom to rinse my teeth why teeth was full of gum and blood

He is the best Odontist in Polk County. Also his staff is exellent. I strongly recommend him !read more

Great office staff... they made my initial visit pleasant and stress free. They now have a new…read morepatient- me!