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    Havana

    3.0 (2 reviews)
    Closed 10:00 am - 10:00 pm
    Updated 2 months ago

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    2 years ago

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    Ask the Community - Havana

    Kolas

    Kolas

    2.8
    (26 reviews)
    17.4 mi

    This review is sooo overdue. Tay (customer service) and Cecil went above and beyond for me the last…read moretime I was there. Absolutely spectacular service. There was an error and they corrected it and went above the call of duty. I'll never forget how you guys made things right for me. Kolas is lucky to have these two on their team.

    We have made several purchases with this company in the past the last one showed up on my credit…read morecard statement with an extra $10 in addition to the receipt amount. When we called to ask why the first person Alice we spoke with tried to say you need to call your bank. It's probably a charge from your bank. No it's not a charge from my bank. It's a separate credit card and I have a credit union. Then she stated she would check into it and call us back in about 48 hours. Fast-forward several days no phone call. I filed a complaint with my credit card company and then magically we got a call. Then they told my husband that they were not going to give us money back that I would have to get it back in another purchase as a credit providing we called some number ahead of the next purchase in person. Also, this person Mbrstilla (spelling given to my husband)?? says to my husband oh, it was a charge for using a credit card. The second excuse. Well, it never showed up on our other receipts. It should've been discussed and show on that receipt that we signed and approved. No I want my money back. It was not yours to keep furthermore, I'm not doing business with this company again. It's illegal to tack on money after a signed purchase and send it to your credit card company. It's pathetic after spending hundreds of dollars at this place that they would stoop so low.

    Photos
    The cashier with the badly put on blue wig is named Fallon F.
    The cashier with the badly put on blue wig is named Fallon F.
    KOLAS Arden is organized to take care of your needs in an expedited manner - get your order quickly or browse at your convenience.
    KOLAS Arden is organized to take care of your needs in an expedited manner - get your order quickly or browse at your convenience.
    We love customer feedback. Just scan the QR code on your receipt and leave us a brief message regarding your KOLAS shopping experience.

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    We love customer feedback. Just scan the QR code on your receipt and leave us a brief message regarding your KOLAS shopping experience.

    Havana - tobaccoshops - Updated July 2026

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