This was, without question, the worst salon experience I have ever had. I will never book with Lexi again, and after this experience, I seriously question whether I will return to Haute Headz at all.
I have been a client at Haute Headz multiple times, and nearly every appointment has started late because previous clients ran over. I have always been expected to be understanding when the salon's schedule affected my time, despite having appointments delayed by 30 minutes or more.
The one time I was running behind--15 minutes--I did exactly what any responsible client should do. I called ahead and spoke with reception. I was told it would be fine because my appointment was one of the last before closing.
For context, I was scheduled for a balayage, a service that takes several hours. If there wasn't enough time to complete it, why was I booked in that time slot to begin with? That scheduling failure belongs to the salon--not the client who called ahead and received approval to come in.
When I arrived, instead of being greeted professionally, Lexi told me she couldn't do the service. When I asked why I had been booked for it if there wasn't enough time, her demeanor became increasingly rude, dismissive, and unprofessional. At one point, she asked what I wanted done because I was "just staring at her." Then she told me that she didn't want me to "hate my hair and then she wouldn't get paid for four hours of work".
I was honestly speechless. I wasn't "staring"--I was trying to process the audacity that this woman had. I have truly never seen someone so unwilling to work.
What makes this even more frustrating is the double standard. The salon has repeatedly expected me to accommodate delayed appointments caused by its own scheduling issues, yet when the roles were reversed--even after I called ahead and received approval--I was treated with disrespect and hostility.
Customer service costs nothing, and professionalism should never depend on someone's mood. I want to be clear: this review is directed at Lexi's conduct, not the talent of the other stylists. I have had pleasant experiences with Aileen and Thao, and I would recommend them without hesitation.
Unfortunately, Lexi's behavior completely overshadowed my experience. I left feeling disrespected, and like my business simply didn't matter.
If you value professionalism, respect, and basic customer service, I would strongly recommend requesting another stylist or just not coming to this salon at all. No customer should ever be treated the way I was. read more