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Hauseman Yone V DDS

5.0 (1 review)

Services - Hauseman Yone V DDS

Orthodontics

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11 years ago

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Dr. JAW Orthodontists - Waiting room

Dr. JAW Orthodontists

(38 reviews)

Buyer BEWARE! Be careful, there are probably better choices in Tucson…read more My fervent hope is to help keep somebody else from having to deal with similar situations. It is not really the money it's the principle! Recently found out that a friend who I had referred to the office has had a similar issue. I have always had great and fun interactions with all of his other clinical and administrative staff. Their "office girl", Rosi is unprofessional, rude, dismissive, condescending and apparently incompetent. She appears to be trying to hide things. If you refuse to answer or respond to questions about basic billing charges, it makes you look a little suspicious! Nobody likes being ripped off AND blown off. Read the many other reviews confirming other peoples experiences with her bad behavior. Dr. Weaver, the founder, was a good guy, but he is retired now. It's sad and disappointing that the seemingly all too common scenario of a business founder, leaving and having things significantly deteriorate is at play here. Once the founder leaves things rapidly go downhill. On my last very brief visit, I told the doctor that my final set of retainers was giving me, for the first time, some pain in my jaw (TMJ) which I have never experienced with any of the other aligners. He looked in my mouth for literally five seconds, and said, oh there's a problem. Clearly, somewhere between measurement and manufacture, (out of my hands) the retainers were incorrectly produced. They were ill fitting enough to where the doctor ordered 50% of the lowers to be cut off to temporarily alleviate the TMJ issue. Nobody said a word about my status going forward. After several years and thousands of dollars out of pocket, on top of what my insurance company paid, I was presented with a $450 bill at checkout. I have tried for months, verbally and in writing, to find out what the charges were for, and to just try and simply get a billing receipt for my records. All requests have been completely ignored by Rosi. I always hate to assume, but I guess it was for re-ordering final retainers to replace the clearly incorrect and substandard ones that I had already previously paid for. I guess I was being charged a second time for a product that was substandard through no fault of my own. I was also disappointed that there was absolutely no attempt to even try to bill my top-tier dental insurance for any of this visit, and I clearly couldn't do anything on my own without a proper bill. Judging by other similar experiences and reviews, I'm sure the response will be "contact Rosie, so that we can clear this manner up." I have made a total of six attempts! Too late, I've wasted too much time!

Long story short, my daughter started her treatment at Dr. Jaw Orthodontics nearly two years ago…read more Before today, our experience with the staff had been generally okay. However, over the past year, there have been continuous issues with my ex's insurance, which were not brought up until fairly recently. Each time the office called us about this, we had to make calls to resolve the matter with the insurance, who, by the way, was on a three-way call with the finance manager when it was said the issue was resolved. Despite reassurances from the insurance, the finance manager at Dr. Jaw's office expressed frustration in the past, even saying she was "tired of this" and placing the blame on us, basically making us do all the phone calls because she was tired of the situation. I have never had to contact an insurance company to handle such matters before; typically, the office staff responsible for account management would handle these calls. The most concerning incident happened this morning. I was brought into the lobby, where the staff discussed our account loudly in front of other patients instead of taking me to a private room. I have seen them take people to the back to discuss finances in the past, but I was not given this consideration. Perhaps it is because of my ethnicity, but regardless, this public confrontation was unprofessional and embarrassing. I believe clear and respectful communication is crucial, especially in a healthcare setting. Unfortunately, this experience has been disappointing and stressful.

Hauseman Yone V DDS - orthodontists - Updated May 2026

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