Excellent service, communication, and wonderful staff! Sign-up was simple, their website is intuitive, and you can even opt-in to receive pick-up reminders. We had an issue over the Thanksgiving holiday of our bin mysteriously going missing after it was put outside for pick-up, but after we notified them, they responded swiftly and promised to send out a new bin for us the next day! Our original bin reappeared in a neighbor's yard later that day, so the replacement bin ended up not being necessary... but their quick response time, professionalism, and customer service was beyond impressive. I love this company, and I love that they stepped up to address glass recycling once the city dropped it earlier this year! read more