Overall, the apartment I rented through the agency was nice. I lived there for 13 months. 2 bedrooms, large living room, dining room and decent size kitchen. It was great to have a dishwasher, washing machine and dryer in the apartment. The rent was very affordable for a single person which is why I was so interested in the first place. Upon move in, there were so many damages that maintenance was there twice a week for about 6 weeks fixing everything. I was told the windows would be replaced within 3 months of me moving in. However this did not happen until about 10 months later. Over the time I lived there, I had 3 sewer back ups and a major mold issue. I would call the agency and it would take them at least 1 week to 1 month to return my call. With issues on the weekends, the emergency number was great since they responded right away. With the mold issue in the one bedroom, it ruined all of my shoes in the closet and my $400 bed that was purchased less than 1 year prior. The agency did not have any type of solution for me, except telling me to buy a dehumidifier. They claimed the mold issue was due to old windows, which means if they would have replaced them when they said they would originally, I might not have had this issue at all. I purchased a dehumidifier and it did not help my problem at all. Obviously there is a major issue going on that they don't feel like really addressing. I wasted a lot of time and money cleaning everything that I could and still had to throw away many shoes and my bed. Hauenstein did not compensate me for any of these issues. I was not always notified of outside maintenance which was a true inconvenience. They decided to cut down all the trees behind my apartment, and the company left and did not come back until 4 days later to clean up all the branches. Truly disrespectful to tenants who have dogs as I had to go out back and move a bunch of branches myself. Upon leaving, my parents and I spent 8 hours cleaning the entire apartment, including shampooing all of the carpets. I did not get my full security deposit returned. The cleaning company charged me for 5 hours of cleaning which they listed included vacuuming. Which was complete nonsense. I do not believe they spent more than 1 hour cleaning the entire place since I did everything before them. I decided to let it go however my mother was livid and called Hauenstein to discuss this issue. She was told they would review the situation and give me a call. It has officially been 2 months since I moved out and still have not received a phone call. I would not recommend renting through this agency to anyone as I felt very disrespected the entire time I lived there. read more