We want to start off by saying that the cleaning was not great. There were many areas that were…read moremissed, even they were obviously visible (please see the photos). What aggravated us were the excuses as to why some of the work was not done properly. Due to that, we have decided to write a review and share our experience. We made a mistake even giving $100 tip. 1. We had to finish their work in the end of the day. The bathroom on our first floor was not cleaned properly. Ivan was in charge of it. The bathroom on our second floor was cleaned by a lady (we do not know her name) who did a better job. There were other clients online that had a same issue with the service provided by Ivan. 2. They are not equipped to clean a garage, yet they accepted it. Of course, then, we had the expectation that they would do a good job. Since it's been accepted, they might as well do it right. Again, Ivan was the one working on the garage. The equipment were not too difficult to clean. Ivan left the shelves and our equipment so dusty, especially the floors (and manager's comment is that they do not clean unfinished floors). Then again, why accepted it if he would not clean the floor. Please see the photos. 3. They arrived late, which support the other negative reviews online. The agreement was 11am. They arrived after 12pm. We had plans that we had to delay. We were notified at 10:29am, only half an hour before the agreed arrival. However, this is not a huge deal to us. But just want to give everyone a heads up that there is a large chance you need to wait. 4. Ivan's "walkthrough" was rushed. We understood that it was late in the afternoon, but the time of the day should not affect the service. I pointed out to him the bathroom on 1st floor, but we felt it was ignored. He was on a rush. Also, it could be a language barrier since he had a difficult time communicating in English. We pointed out the shelves with dusts (please see the photos), and same reaction of not wanting to do it. 5. The manager offered that they would return and clean the untouched areas. It's late in the afternoon, and we had to leave the house. I do not think it is fair to us to wait again. In addition to that, it is not acceptable to send the same staff (Ivan) who did not do a good job. If she offered to send the lady who did a better job, we would have considered. But she kept insisting to send Ivan back, along with the other lady - even we emphasized that we do not want him to return. Please see the photos. I would not recommend their service. We thought we would have a great first impression, however we did not. We are trying to find a good cleaning company since we are new in the area and just recently moved from a different county. Also most especially, we need a consistent one because we are buying another house. We wanted a professional service. Unfortunately, we are disappointed. Update and response to the manager: 1. It is NOT true we are satisfied. Clearly based on our review, we are extremely disappointed. 2. There are no "agreements" discussed prior to the cleaning. They left our curtains, window boarders, mirror behind the bathroom door, master's bedroom side table, toilet bowl of 1st floor bathroom, shelves and multiple areas untouched. 3. There are three residents in the house who witnessed the poor service. Therefore, they have the right to submit their reviews, regardless of the number of point of contacts. 4. Regarding the manager's comment about responding to her prior writing the reviews - we have had multiple conversations via text. Yet, the manager is not listening to our feedback and preference. As mentioned, she kept insisting to send the staff who did a poor job. She should send a different one. She did not grant our request.

I hired Rosie's Cleaning to perform a deep cleaning of a large house…read more I spent almost two hours describing the work and uploading pictures to explain the house adequately to Rosies to ensure they could handle the project. The pictures listed the required cleaning, especially the *chandeliers* - (See the attached DROPBOX link that was provided to Rosie's before she accepted the project). So, I understood when Rosie's raised the hourly rate from $165 to $200 after their review of the work. Only two of the three expected Rosie's employees arrived. I showed the staff the house because their office had not described the anticipated work. They seemed put off and said they had to call the office. Within twenty minutes, the office called me and told me they could not clean the chandeliers. Cleaning the chandeliers was a required item agreed to before the scheduled cleaning. if Rosie's couldn't provide this type of cleaning, that was understandable, but I required a company to clean the chandeliers. When I explained the pre-condition of the job, Rosie's agreed they would be able to clean the chandeliers. I explained the work required in detail and provided pictures to Rosie's before them accepting the job. WHY AGREE TO CLEAN THE CHANDELIERS IF YOUR COMPANY IS NOT EQUIPPED TO PERFORM THE TASK? As seen in the pictures and attached text messages, the Chandeliers were described in detail and discussed in voice calls, photos, and emails. https://www.dropbox.com/home/132%20Liberty%20Corner%20Road

Awesome cleaning service. I was out of his area and couldn't find another cleaning service to come…read moreout to me. Craig made it happen. Thanks He even said if I'm in a bind again he would help me out. My house looks and smells amazing. They even got stains off bathroom floor that I thought were permanent marks. His crew were very friendly. I highly recommend this company. Thank you again Craig.

Let me start by saying Craig is the man. He was able to accommodate my last-minute request arrived…read moreon time and with all the equipment necessary to complete the job is courteous, professional, and did a fantastic job. I would definitely recommend him to anyone I know. He has a team that normally comes out and does the work, but being that this was a last-minute request, he took it upon himself to do the job himself and I couldn't be more pleased. The cost was perfect for the amount of work that he did. If I could give more stars I would thank you Craig thank you Po trust

The house I used Seneida to clean was a real mess. The previous owner did not take care of the…read morehouse, and on top of that renovation guys left a mess of thick dust. So everything is literally covered by layers of dust, cigarette tar, saw dust. I probably did not stress the level of messiness clearly, and they were surprised by the amount of work needed. But even so, they managed to bring in more people and held up their guarantee to complete the work same day. The house is 10 times better after the cleaning. The clean was so detailed everything is sparkling and even old unfinished wood is much cleaner (which I didn't think you can effectively clean). Price is reasonable and communication is easy and fast. Downright the best cleaning team I've used.

The first cleaning they charge you double for a deep clean. The price was clearly overpriced…read morehowever, they did do a great job. From then on it only got worse, they show up randomly instead of the time they scheduled, they don't put things back in the same place after they clean, and don't expect them to care about your stuff, they will throw it wherever is convenient. For some people this service ticks the box as just a cleaning service and based on that they do a good job with cleaning surfaces kitchen bathrooms etc. But for others, myself included, I didn't feel I was receiving the type of care that I feel a personal home cleaning service should be.

Often service businesses get by offering only a strong work product (front end), but with poor…read morecommunications and/or reliability (back end). Or the other way around, Like where you accept a poor work product for nice people you can count on to show up. Crystal Clean Solutions are pros. Whether it was for our daughter's bridal shower or for our house being clean. Their front end and back end left us amazed. All at a decent price.

Fantastic work. A much more comprehensive cleaning than what I was expecting. They completely…read moretransformed the house and were extremely nice and punctual. Highly recommend!

I cannot say enough good things about what a fantastic job Roslyn does cleaning my Airbnb . She is…read morereliable , professional and detail oriented. I'm so happy I found her and would trust no one else as part of my team.

From the owner: Rakri Enterprise is a thorough home cleaning service that also specializes in Corporate indoor and…read moreoutdoor events.

They provided the estimate for the job. This is great!…read moreJust wish that a not to exceed amount was also provided.

From the owner: Brickman Home Improvement, maintenance and cleaning LLC . We are a small company geared to provide…read morethe best services in home improvement handyman and cleaning, in which we have 12 years of experience. Here are so services we provide remodeling, painting, handyman, power washing, window cleaning and comercial/domestic and office cleaning

They did a great job cleaning and the price was reasonable. The ladies were quick and polite.read more

Martha an her team were amazing. I explained to her that our mother was ill and and we needed her…read moreapartment deep cleaned before she came home from the hospital to begin treatment. Also, we had no idea how quickly she would be returning home. Martha brought her team early the following day and cleaned every detail of the house including steam cleaning the carpets, and washing drapes and linens to be sure the environment was safe and comfortable for our mother to return! She understood how important it was was to our family and did an absolutely amazing job in taking care of everything. I cannot think her enough. I would post photos but my mother is it's very sensitive about her online presence so I will Just ask you to trust me they did an incredible job!