I purchased a $5000 couch 2 years ago. We have a cushion that has gone flat and misshapen. I…read morecalled colders twice, got no help. I brought the cushion in to a team to look at, and have gotten absolutely no reponse when they claimed they would look into it. Such poor service.... The team at Delafield needs some customer Service training - not just sales training. This lack of service loses repeat customers!

Not impressed! The wood furniture in my opinion is poor quality and way overpriced! In fact much of…read morethe store's items appeared to fit that description! The sales person's interactions were courteous and friendly but not in the best interest of the store or the customer! We were looking for a (floor) lamp and were simply told lamps were all over the store! When asked how we were doing my wife said we found a floor lamp we really liked but that one of three lamp bulbs was not working! Her response was a carefree smile with an explanation that "it might be a faulty bulb or lose switch! No attempt to follow up or insure that it was the bulb not the lamp itself that was the problem! We left and eventually purchased a floor lamp on Amazon!

We had heard good things about the quality and service. I did read the reviews but thought it…read morewould be okay. We picked the limited edition only available on sale weekends. We were thrilled scheduled delivery for 5 days later. Here is the bad part on delivery the two young kids had trouble carrying the queen bed in. They said they had only been on the job a month. They didn't have a tape measure as we wanted to make sure it fit our frame as it was built 30 years ago. No tape measure. We get ours but they had brought it in and said we would have to take the bed apart. You are kidding right!! The bed doesn't not come apart easily. Well they call the supervisor no problem he said we have leg extensions. He tells the kid they are in the truck. No I guess they are not. I have to call customer service and have them shipped to be in four days. The kid says we will leave it and come back and later or you can set it up when you get the legs. That's a hard no!! What if it didn't work or missing pieces or we broke something setting it up? We said take it back and deliver it when we get the leg extensions. Lots of grumbling and they finally get it back into the truck and leave We call once we get the leg extensions and we can not schedule delivery until 2 weeks later!!! So we are almost a month into this now and we said forget it cancel the order and the manager at Delafielz says "you wouldn't break up with a girlfriend like over a disagreement ". Guess what yes we did!! Heads up go to Mattress Firm Peter and Matt in Lake Geneva amazing and guess what it is Labor Day weekend and it will be delivered in two days!! Sleep number told us you won't get a bed anywhere in two weeks from Labor Day. We did

Ordered a bed and had a delivery date set. Decided to get a base as well and the date got moved…read moreback a week. Delivery date arrives and we get rid of our old bed and somewhere in the system the delivery got cancelled and nobody knows why. We got a confirmation email with the date, but no email canceling it. The new date is two weeks! They'd give us $200 off, but won't get the bed we ordered here any sooner. Spend $4200 and that's what you get. We cancelled the order because that is completely ridiculous and horrible customer service. The place is a complete joke.

They're amazing with help. Very flexible and understanding to the wants we were discussing before…read moreour purchase. Excited to use them again​

I have no idea what this "bait and switch" is all about. We were very impressed with the selection…read moreand slept very well last night on our new as ordered mattresses. They also were delivered to our home by the finest, friendliest delivery team. We will definitely return.

We have been buying mattresses from LCBB since not long after they opened. Service has always been…read morestellar and they are very knowledgeable about their products. They are mindful of your target budget and will give you options without overloading you with too many choices. If your bed is feeling worn out and tired and you wake up feeling the same, talk to Nick and Elise and they will get you set up with something that will get you sleeping right again.

Excellent service. Excellent products. I bought my adjustable bed from this business and a pillow…read more Went back recently for another pillow!

Don the store manager was great, he helped us out on what types of beds to try. They also have a…read morefood drop off donation bin and they keep all in the community. Great job. We ended up buying a nice beauty rest mattress and delivery in just 2 days was a nice to hear. They have $400 mattresses as well as $4500 mattresses. Something for everyone. They also sell pillows and mattress protectors

These guys don't have their act together. Had to come back 3 times to pick up my mattress. Stay…read moreaway, you can do better.