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    Hassan Sayed

    5.0 (1 review)
    Closed 9:00 am - 6:00 pm

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    7 years ago

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    Shoppers Drug Mart

    Shoppers Drug Mart

    4.0(6 reviews)
    9.1 km
    $$$$

    Wtf!!! I called the shoppers at 3pm on a Wednesday to order my medication and the pharmacist tells…read moreme "no problem sir, we have your meds available and your meds will be ready same day tomorrow". I take 4 different meds so I made sure to specify which one to the pharmacist. Unfortunately I couldn't get in the Thursday since I had last minute appointments scheduled so I had to come back on Friday. I usually get a text for when to pick up my meds but nothing so I assume that it will be "ready" on Friday. I come on Friday at noon on my lunch to find out they filled out the wrong meds!!! There was only one pharmacist on the floor!!! The meds they gave me was one of mine (keptra) but not the right one. I look in the bag to find they filled out 3 months worth of the wrong one. As the pharmacist looks in the back to try in fill the right meds(cenoblamate), she tells me that there's only has 50mg tablets and not 100mg and that she only has enough for two weeks. Once done completing my order she makes sure to order more meds to get them as soon as possible . It's a new med for me and she tells me she can only give me 2 weeks worth of the 100mg pills at a time when they have them. Why am I aloud to get 3 weeks Kepra but only 2 weeks or less of cenoblamate!!! I always get the same problem every time I walk in to the pharmacy for the 3 months of kepra vs the rest of my meds!!! As we finish the debacle, she wanted me to pay for both bags even if iit clearly states that my work insurance pays for it!!! I was so mad to the point that I wanted to talk to a manager. There was no manager in the building!!! wtf!!! Was told that the 3 bank street location are used same management. So she had to call him personally to know if I can get my meds under coverage. After some technical asking back and forth I didn't understand, they got fed up and let me leve with both bags for free. As I walk out I notice only one cashier and one employee in the makeup department. Don't you guys have training on everything!? Like shouldn't you come help us cashier? I had the same problem for two months with my other meds vs kepra!!! wtf!!! There was another 15 people behind me. I can't hendle this!!! Hire more staff or get your fucken shit together or I'm changing pharmacies!!!

    Excellent customer service and wonderfully helpful staff throughout the store. Always something on…read moresale and great points system. My favourite Shoppers Drug Mart.

    Hassan Sayed - pharmacy - Updated May 2026

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