I wish I could put no stars. Trying to sell a property and buy another has been the WORST experience of my life! They have recommended two buyers and both have backed out by wanting to pay at least $40,000 less than the original contract. Every form we have gotten has been incorrect (names, addresses, amounts, etc). When we called them on their errors we were told "Oh it has to be that way for management, don't worry about it" or "it doesn't matter, just sign it". They tried to say they were entitled to the first buyer's good faith payment, then that we weren't entitled to all of it. They even referenced the contract INCORRECTLY when trying to say we weren't entitled to all of it. The realtor (Bob Botkin) did nothing except list our property. I did all the showings, I scheduled them all, and I found the house we wanted to purchase (and all the ones we wanted to look at). When we talked to him about why he said one commission rate but put a higher on the paperwork, he said it had to be that way and ever since we pushed it to be changed, he hasn't talked to us. Robbie Hass has been rude and unprofessional as well and was the one who tried to say we weren't entitled to the good faith payment, but that she and Botkin were, she eventually relented when we referred to the contract. Many of our questions weren't answered for DAYS, but when they wanted something they would send it multiple times within a couple of hours. They lost paperwork so it had to be signed over and over and OVER. They kept sending it DocuSign when asked not to so we could review it and then they were offended we wanted to review it! Now, we may lose the property we want to buy and the people there will lose the one they want to buy all because of the unprofessional way they run the company and because of their utter disrespect of its clients. I will be SO glad when this is all over and we NEVER have to speak to them again! If we don't get the house we have picked out, we will be ending our listing agreement with them because they have definitely NOT performed to contract. DO NOT USE THIS COMPANY! I am so stressed and we are incurring expenses for a hotel because of their ineffectiveness. I cannot accurately tell you the emotional, mental and physical toll this has taken on myself and my family. read more