I have worked with many real estate agents in San Diego in the past. Usually the service is sub-par at best, with the main issues being related to lack of prompt communication, poor client management and a sense that I was not that important to them. Honestly, I usually had to do all of the work to make things happen.
When I first started working with James, I didn't have that high of expectations (due to my past experience), though he seemed to have great reviews on Yelp. My situation was fairly unique, with many specifics that needed to be addressed, and after an initial call, we decided to work together and see how things would go.
To give a bit of background, I have been in business myself for 8+ years, and have worked with hundreds of vendors/service providers. I am extremely picky, hold very high standards/expectations and am never really impressed with anyone I work with, as they always tend to let me down in one way or another.
Immediately James proved himself to be a Realtor (heck just a business person), that was leagues beyond anything I had ever experienced before. He has even proven to be a better business operator than myself, and I mean that completely. The list of amazing qualities and service that James showcased while helping us find our house is far too long for a Yelp review, but I will highlight some of them:
1. He works longer hours than anyone I have ever known. I was able to reach him 100% of the time, literally no matter what time of day or night it was.
2. He never dropped a single ball. There were hundreds of specifics and mandatory elements to our situation and constant audible changes that had to be navigated on a day by day, sometimes hour by hour basis. It was as if I was handling these situations myself because of how well he absorbed my desires/needs and acted on my behalf. There is no way I could have done a better job myself.
3. He went WAY beyond the call of duty on multiple occasions, again, as if it were his own property he was trying to purchase. From driving hundreds of miles on my behalf to preview properties, to purchasing cover-alls so that he could climb under the house to check for damage because the inspector/vendor was not doing their job properly.
4. James seems to know every single aspect, angle and law pertaining to real estate. Not only did he have a solid answer for every one of my questions, he worked endlessly to edge every situation into my favor within the standard/legal bounds.
5. I almost never lifted a finger during the entire process. James had our back so hard, that I never felt like I needed to take over or manage the project. He was in total control of the lender, escrow, sellers, sellers agents, inspectors and every other aspect that pertained to our situation.
6. We (me and my family) were a "small potatoes" type of client compared to what James probably typically deals with, and there is no way you would know it. I felt like I was his single and only client. Never once did I get put on the back-burner or wait more than an hour for a response from him (usually he would email, text or call me back within minutes). I genuinely don't know how he managed to do this.
I could go on and on and on about how amazing my experience with James was. He is by far and away the best provider of any service I have ever experienced to date and I am forever grateful to him for his extreme dedication to the purchase of our new home.
If you are serious about purchasing or selling a home, you should just stop looking for a real estate agent right now and call James. read more