Doctors are great ad are the case managers but the the office staff are absolutely terrible…read more Always excuses for incompetence.

Outstanding primary care from Dr Han and the office staff are great.read more

I have worked in the medical field for quite a while so Im pretty picky when it comes to who I see…read moreas my primary provide. Pa Nhia Yang-Murray has been a God send to myself and to my family. She never hesitates to call back or answer requests promptly. She is also very kind and compassionate, she has a great bedside manner, which is not easy to find. She is very knowledgeable and I would highly recommend her. I have never had to wait long to see her, but she does not rush you out. The office staff is very professional and great at their positions. The front end is well organized which makes the visit flow well.

Let me begin that I think staff does a great job. Lab on site as is xray…read more Had a good relationship until this year when my husband had back surgery , could drive and his schedule was erratic. I had to 1 appt and they claim I canceled another because husbands appt was running late and he had no control. Trying to cancel appts and try to reschedule and somehow this did not meet their requirements. They fired me from the whole practice as I supposedly ruined the doctor patient relationship although I had never met him. I had not had to cancel in an emergency situation in the 3 years I had been treat by a PA. They sent me a bill. Since I was fired, they sent me a letter referring me to the 2 big hospitals in town.

This is my first review for a business, but I feel like I need to tell people to stay away from…read morethis place. We've been patients here for over 10 years and I'm desperately looking to change. Physicians are always an hour or more behind schedule. The office staff recently took 22 days to get a refill prescription to my pharmacy for medication that is necessary daily. Today I called because I need a sick visit and I was told that the next available appointment is September 20. That is almost a month from today. When I asked what patients were supposed to do about possible strep throat, which needs timely treatment so I can get an antibiotic, I was told to go to urgent care. This office is not providing a reasonable standard of medical care.

My name is Jim Lynch. I'm 78 years old. Here is my McLaren story…read more Two weeks ago I was getting treatment for an SI injury. Part of the treatment was a drug called Meloxicam. After a physical therapy session I came home and went right straight to bed.  I was exhausted and had the chills so I dressed out in sweats and zonked out for fifteen hours straight.  On Friday morning I went to take a shower and my wife Valerie yelped.  I was covered from head to toe with deep purple bruises (burns as it turned out). We jumped in the car and went straight to McLaren Hospital Emergency Room in Lansing. This is where the story becomes almost unbelievable. We walked in. Dr. Mary Hughes took one look and got me into enhanced care almost immediately. Dr. Hughes and her team started me on IVs, came up with a preliminary diagnosis (reaction to Meloxicam), and then arranged to send me by ambulance to the ICU at Butterworth Burn Center in Grand Rapids. It's now a week later. I'm on the mend. In my own mind I know I would have had really serious complications if it weren't for the terrific urgent care I got by the emergency team at McLaren. Thank you Dr. Hughes. Jim Lynch 2398 Emerald Forest Circle East Lansing, MI 48823 email:  jimldfn@gmail.com phone:  517 242 7004

Stay away!!! This office staff is the worst group of so called professionals I have ever…read moreencountered in my life! They are so rude and uncaring about your problem. I called about lab results that had been taken early in the morning. And still did not hear back from them by the end of the day. The receptionist was so rude about me inquiring about this. She basically wanted to get me off her back anyway necessary even lying and telling me it takes over 24 hours to get simple results back. The nurse practitioner doesn't address your problem and is rude as well. She told me I was too demanding for wanting results back in the same day. This group is too busy for you and they don't care about your well being. Even though I like my doctor there, I am not going to deal with the people of this office so I am going to another office all together.

I saw Dr. Hillman while he worked in Laingsburg, and cannot believe that I continued with him as a…read moreprimary care physician for so long. On top of being one of the most misogynistic doctors I've ever known (and, working in public health, I know many) he: - started me on birth control at age 14 when I was not sexually active, nor was I having bad cramping or an irregular cycle, because "it would make sure my skin remained clear" (I didn't have acne). I remained on it for two years and became horribly depressed. He denied that the birth control could be making me depressed and started me on Zoloft -- which made me not want to eat for three weeks. I stopped taking each medication; my appetite returned, however, I had DEBILITATING periods each and every month for about 6 or 7 years after (intense lower back pain, cramps so bad I would faint, nausea, hot flashes), as well as a 37-40 day cycle (instead of 28-30). My cycle has finally evened out, but half of my periods are still debilitating. -- Refused to acknowledge that I was studying science and medicine when I moved onto college, and, on the few occasions he did, told me I wouldn't make it in med school. -- Asked me if I "ever felt stressed out," to which I said "yes, sometimes" (we all do) and threw Valium at me for 3 years -- Took 11 months to diagnose a rare and potentially lethal cardiothoracic/vascular condition that would be outside of any general physician's field of knowledge; however, instead of sending me to a specialist first, let his ego take over, gave me something like ten different diagnoses in a year, would Rx me Vicodin for the excruciating pain one week and yell that I was a drug addict who was faking it all to the point that I would cry the next (...and then Rx me Vicodin again the next week). When he luckily stumbled onto my diagnosis via a lucky neck x-ray, he gave me a nice print out packet on it and didn't explain how serious it was at all.

These people are rude, seldom return calls and change up your whole med and medical routine…read morewhenever they feel like it. The secretary my doctor has is useless and I'm on my way out the door. What a shame I followed doctor Kidwell here and it's constant disappointment. Last month I was forced to find another doctor for my allergy medication because this incompetent woman can't do her job. So I asked to speak to the nurse today and spoke to the receptionist who transferred me and I never received a call back as usual. STAY AWAY!!!

Dr Wheeler has been my doctor for several years. Her service has really never been great but I was…read moregetting prescriptions and testing as needed. Lately it's been next to impossible to get my prescription renewed. This last month it took 11 days after calling in to actually get a prescription renewed. I had gone into the office after 7 days for a shot and asked about the prescription, was told it was waiting for the doctors signature and they would call it in that day, (Monday). It wasn't called in until Friday the same day I got the letter that she was dropping me as a patient. All future scheduled appointments were cancelled, including my b12 shot later this month. Good luck finding a new doctor cause "your failure to obtain continuing medical care can result in injury to you". So kind of her. Too bad Dr Wheeler you are a really bad doctor. I won't let the door hit me in the rear on the way out.

Called today to ask if they were taking new patients. The office manager said "Sure! What's your…read moreinsurance?" I told her and she asked a rather inappropriate question. When I told her it was inappropriate, she put me on hold, and then got back on the line and said "We are not taking new patients" and hung up on me.