Would not suggest putting any of your family members in this Country Wood Assisted living facility…read more The owner Anne Kesler is very rude she has grabbed on her employees, as well as spoke to them in a very aggressive manner. Her staff withhold items from there residence. They have moldy fruits and veggies in the fridge as well as left over in the fridge for two weeks at a time. I have found residence left in dirty depends,clothes, bed sheets, etc. Doors are left unlocked at nights sometimes, walk ways aren't iced. Employees smoking on the property while on shift or in the back sunroom, Meds are off in the computer, pills left laying around under chairs and tables. A bunch of drama between the managers Heather and Ronda. They will lie about hidden cameras, the residence call them the wardens. Bathrooms won't be stocked fridge won't be stocked. They will run your hours under the table by not having you in there time clock system for a month, then guess your hours and blame it on you. They will change your hours and schedule constantly, they will say you didn't do your tasks on your shifts just to start drama. They complain about no doctor ever being around. The manager will text and harass you threatening your job and your raises. The way these residence and the employees here are treated are unjust and they deserve better then what the owner is doing for them. please if you have a loved one you care about do not take them here!!! plus they will charge your loved one $4,000/Mo to practically have nothing to there name but $50 to spend a month according to the owner after costs.

Our mother says that she is well cared for and the people are all very nice. What more could we…read morewant?

After rotator cuff surgery I just finished 3 months of physical therapy at Arch and I highly…read morerecommend this place. First off the receptionist was very friendly and always greeted me by my first name. The first therapist I met was Emma and she got me started on my treatment. Next I met Micky who was very highly skilled at her profession after guiding me though my treatments she gave me the diagrams on paper so I could do them at home. I am an old man very hard of hearing and every worker there understood and all treated me very well. If you choose Arch physical therapy I am sure you will be very satisfied Ronald Root 07/09/26

This a wonderful place to go if you need physical therapy. The staff is knowledgeable and very good…read moreat what they do. They treat you like a friend and are always laughing. I've gone there several times for different injuries and have always been pleased with my results. Highly recommend this facility for physical therapy!

The entire team combines great professionalism with sincere concern about each patient. I couldn't…read morebe more pleased with the assistance I've received from this company. They have excellent equipment, and operate in the finest professional manner I could imagine.

One of the most positive physical therapy experiences I have had. The staff is very attentive and…read morethere is minimal downtime during visits. At some other PT places, you can find yourself sitting waiting between exercises but that is not the case here. They do a good job explaining the purpose of what you are doing and providing info so that you will be set to be self-sustained once you complete your course of sessions. They are also responsive to feedback on your progression and will adapt to your needs. I didn't have any billing issues as noted by one previous reviewer.

It's too bad all the nice doctors and nurses have such a horrible office staff to work for. The…read morebilling and scheduling department is very rude. Good luck getting an appointment with a specific doctor for any reason. They also don't schedule out a year in advance and when the window to schedule a well-child appointment comes around you'll be given a date two months or more later than you want. They also have several workers in the office but can't figure out how to stagger lunch breaks because the office is closed from 11:30-12:30. It's September 2022 and they still won't allow patients in the waiting rooms due to COVID. What other doctor's office still has this policy? I understand the FDA recommendation for masks but to not allow patients in the waiting room is rude.

Took my child in for a sick visit and after I arrive I find out they no longer do testing at the…read moredoctors office to help diagnose your child. They instead send you to the old Sears drive up, seemed like a waist of my time. They need better tools within the Doctors office for diagnosis. There then was zero follow up to make sure my child was ok. This was my first time seeing Dr. Klien. Even my 6 year old was questioning asking why they did not help her. I had to take my child to the ER the next morning. There are still illnesses other than COVID. The last 6 years with a total of 14+ have not been the best. There is a lack of communication and when I advocate for my child this pushes their buttons and they don't know how to handle it.

In preparation before and after my total knee replacement, I went to Crossroads to see Kai for…read morephysical therapy. I could not have had better care!! Both Kai and Lee are very committed to their patients. Both are personable and answered all my questions. Kai's extensive experience and knowledge was clearly evident in the professional treatment I received. I really appreciated their kind and caring manner during my rehabilitation from knee surgery.

I have gone here for many years for all my therapy. They are very thorough and caring. I highly…read morerecommend. And the receptionist are very professional and nice.

Everyone is amazing! From the time you walk in you feel like you're hanging out with friends. Every…read moreperson that I've worked with or even met, has been professional, friendly, understanding, and supportive. I highly recommend PT CONNECT!

Really great staff and great facilities. I've been to PT 3 times over my life and PTC achieved the…read morequickest results I've ever seen. Their staff are all very friendly and knowledgeable. Beth is a ROCKSTAR. Highly recommend.

I received excellent care and insight working with John Mittlebrun from ORS at their new clinic on…read morePatient Care Drive in Lansing and I highly recommend his services for physical therapy and related care needs. I showed up to John's practice with both runner's knee and a rotator cuff injury- and only about 5 weeks of time for PT sessions before heading out of town for an extended trip- and John was clearly committed to progressing me through recovery as quickly as my body was able to adapt so that I would be on a solid foundation for continue recovery after I was no longer able to work with him directly. Importantly, John Mittlebrun is a listener. The questions he worked through during my initial knee and rotator cuff assessments and then follow-on PT visits demonstrated that he was clearly paying attention to me, my body's incremental limits, and my body's progression through recovery. He helped me understand the balance between pushing up to the point of pain vs pushing through pain, the importance of consistency over perfection, and to trust the process even when patience is difficult. After five weeks of working with John, I'm now cautiously getting back to running and swimming; both of which are huge physical and mental achievements. His care and attention have truly set me up for sustained physical endurance to continue the sports and hobbies I care about for my physical and mental health, in addition to living each day feeling mobile, strong, and healthy. I would gladly work with John again if there was a need to do so.

I received outstanding care from John. He is very professional and insightful when it comes to the…read moreproblems at hand. He always had helpful and kind helpers. Highly recommend this office. The location was perfect and so was the services.

I started treatment in April of this year. Since then I have had significant improvement. Beth's…read morediagnosis was spot on. I really enjoy going for my treatments because I always feel so much better when I am done. The staff is amazing. I was lucky to be a part of Jessica's training. Alexis is wonderful and always very accommodating to my needs. I definitely recommend Ascend for your physical therapy needs!

As a person who enjoys being physically active, having physical pain and an injury that limits…read moremobility could make one feel down and demoralized, but not while attending Ascend! Beth was so encouraging that I would heal and be active again, and she was amazingly skillful in zoning in to the areas that needed to be stretched and strengthened. Beth and Francesca are such bright, shining, positive people that it was impossible to feel down during this period of healing! Now that my treatment is complete, I am moving so much better!!! Complementing the treatment was thier remarkably kind, compassionate, supportive, and FUN personalities!! I loved every minute at Ascend and while I'm doing so much better, I'm sad my time with them has come to an end.