I was unhappy with the place I've been going to for the past 5 yrs for my eye exams. I found Keller…read morePremier Eye Care. The staff are friendly and knowledgeable. The office and exam rooms are clean. Dr Etame is through and explains everything in detail. Dr Etame is caring. In addition, I was very very pleased that the waiting time to be seen was less than 5 min. Also the cost of my glasses was reasonable. I highly recommend this Keller Premier Eye Care.

Very friendly and professional and supportive with exceptional care. Dr. Pam Thomas is very…read moreknowledgeable and very helpful in diagnosing eye problems. I highly recommend Keller Eye Care to anyone needing excellent ophthalmological service.

Dr. Myers's is excellent and gives a personal touch. She's knowledgeable in her field and gives…read moreadvice based on experience and facts. She does not try to sell you glass or contact, and if you do wear contacts she provides samples until your order arrives. I highly recommend her and her staff and I would not go anywhere else, even if it was less expensive she's that good. I am also a huge supporter of women owned businesses.

Dr. Meyers is incredible, warmhearted, kind, and attentive. She is absolutely wonderful with kids!…read moreShe can put first timers at ease like I have never experienced before. She makes sure to walk you through everything she is going to do before she does it to help calm patients. She is first and foremost concerned about her patients, not trying to push anything or sell you something that isn't necessary. My kid and I where the first to visit, and it was so amazing that I scheduled my second kid and convinced my mom to leave her current eye doc for Dr. Meyers. My mom said that it was a tremendous improvement from where she was going and that she wished that she had found Dr. Meyers sooner. We wholeheartedly recommend Dr. Meyers and Texas Family Vision Center.

Coworkers and family had noticed my eye was red and getting wors. Called JFEC and Dr Ortega got me…read morein the same day. After a thorough assessment she confirmed the eye was damaged but would heal itself in about 2 weeks. Thank you JFEC for getting me in on short notice and alleviating fear from my situation.

I had a very disappointing experience with this office. Their pricing and policies are not…read moretransparent, and it feels like they're more focused on collecting fees than taking care of their patients. I had already paid the $190 contact lens fitting fee, but when I called to schedule my follow-up appointment, I was told I would have to pay the entire fee again because I had missed an internal deadline. This deadline was never clearly communicated to me. They left me three voicemails, including one just last week, simply asking me to call back to schedule. At no point did they mention that if I didn't call by the end of the week, I would lose my fitting and be required to pay another $190. I work in healthcare myself, so scheduling appointments isn't always easy since I work the same hours they're open. If this policy had been clearly explained from the beginning or mentioned in the voicemail, I could have planned accordingly instead of being blindsided by another fee. After reading other reviews, it seems I'm not the only person who has felt that this office prioritizes money over patient care. Unfortunately, because of this experience, I won't be returning and would not recommend this practice to anyone looking for transparent pricing, clear communication, and patient-centered care.

My vision is pretty bad - astigmatism and 5.somethings in both eyes. I went in to this local office…read morefor contacts and glasses since the readers weren't cutting it anymore. I have spent a hefty amount on office visits, contact fittings, 2 rounds of eye dilations and the lens and frame. It's been a non-stop process for about a month now. I went in on Thursday for an eye dilation to help my eyes "adjust to the prescription" and I have worn either the glasses or contacts religiously. I am still not adjusting. I am not driving since I don't feel comfortable. I just called and they can't see me until the 22nd (dr is going on vacation) and said they will check but I might have to pay another visit fee. Is this all normal or do they just suck? The contacts are a little better distance wise but it just doesn't feel "clear". Vision is worse than before and my bank account is down $700.

First off, the new facility is amazing! They did the best they could across the street, but this…read morenew location is huge and super nice. Front desk staff had me checked in quickly and the initial vision tests were performed quickly. I don't recall her name, but she was very thorough and personable--asking the right questions before Dr. Patel met with me. Dr. Patel conducted full vision tests, reviewed my exams and asked what I was looking for from my glasses (seeing far/close, my line of work, hobbies that might require vision needs, etc.). During my frames and lense selection, Kendall was excellent. She had me select frames that I liked, then offered similar looking alternatives that actually ended up being the frames I selected. She then went thru the lenses options and offered input to ensure I was making the best decisions for my needs. I can't thank her enough! Overall, this is exactly how the process should work. My appointment took less than an hour, I was involved in the feedback and selection process from start to finish, and the staff were both friendly and seemed to enjoy their jobs.

Have known Steve at Keller Eye Care (Dr. Thomas Office) for years. I do not have insurance and he…read moreworked with me to where it was affordable. I came back on a separate visit to pick out glasses with my wife and we chose 2 pairs. He said he could have one pair ready 30 minutes later. I returned and was surprised that both pairs were finished. Love the fact that they over delivered my expectations. Clean and courteous establishment and staff. Yes you can go somewhere like "Target" or "Wal-Mart" but why would you when you can receive exceptional service. Customer for life + Affordable prices = Awesome! Best Wishes Wes

My wife has been going to this clinic for sometime and she has always been treated with good…read moreservice. My issue here is the lack of accountability with their billing department that is a third party. I received a letter stating that I owe an amount, when I call the clinic they told me to call my insurance. My insurance tells me they already paid one claim but have not received the 2nd one. When I called the eye clinic they were unaware of this told me they will get back to me but received no call. Almost a month have past and I still have no answer, I still have to wait fir the third party to figure out if I owe something from one year ago.

Dr. Nguyen is the best optometrist out there. She will make sure you are fully taken care of, does…read moregreat at reassuring you of anything you may be concerned of, and also has great staff to check you in and assist with finding glasses to fit your face, as well as budget if that matters to you. Yen helped me find great fitting glasses that were fully covered by my insurance and gave me recommendations on lens to help my eyes long term. After finding this place, I would never want to go back to any of my previous optometrists so as long as Dr. Nguyen is there. She is also very time efficient without rushing the eye exam process at all, which has typically been the case for me with other doctors that want to get you in and out. Most importantly, my prescription has never been better and more accurate which means a lot to me. Thank you Dr. Nguyen and staff!

I can't say enough good things about this optometrist clinic! The staff and doctors are seriously…read moresome of the friendliest people I've ever met. From the moment I walked in, they made me feel welcome, and my eye exam was super thorough without feeling rushed. They helped me find glasses and contacts that actually fit my style, and they have so many stylish and cool frames, including some from Japan!! Plus, they even had hypoallergenic options (huge win for me since I'm allergic to acrylic). They told me if I ended up having a reaction, I could return my glasses within 3 months, no stress at all :)) It honestly felt like they genuinely cared about helping me, and I left feeling excited about my new glasses. If you're looking for an eye doctor who treats you with kindness and makes the whole experience fun, go here! PS: Be careful, you might leave with glasses so cute you'll start planning outfits around them!!! \(^_^)/

Staff was very friendly not just with me but my 12 year old. She approves this eye care clinic.read more

Wow! The love we have for this place can not be condensed enough for a review post so just trust us…read moreand come check them out for yourself. But I'll try... Dr. Ervin is beyond the best! She is so incredibly caring, informative, direct, but also full of heart, smiles, and friendliness! She truly connects with her patients both young and old. Especially my kiddos! And she loves to help pick new frames too which is unseen after a Dr. is done with you at any other eye exam clinic. Spending the extra time with her young patients to help them pick new frames is a wonderful treat! And if Dr. Ervin (or anyone) decides you need glasses you can NOT go wrong with buying your new frames here. The selection of options is always remarkable and always evolving. Plus they can make special orders for you if you don't see the color or style you hoped to find. EVERYONE is great at helping with new selections but we can not go a single visit without getting Karen's honest guidance for each new purchase we make. For our family, Karen has become our personal glasses shopper! She is our favorite person to work with and my kids love and value her opinion on what works for their individual face shapes and fashion/style needs. Not only is she great at knowing what works for exactly each person she is a walking catalog of what frames are available or what the brand was if it is no longer on the shelf from a past visit. She knows their selection so perfectly I bet you could even blindfold her and she would still instantly find you what you are looking for without missing a beat. Additionally, Saginaw Family Eyecare is, as their name says, super FAMILY friendly and very preschooler tolerant which is quite helpful for a Mom with multiple kids in tow.

Went there for an eye emergency right when they opened and was told that there were no appointments…read moreuntil later in the day. What part of emergency did they NOT understand? As a long term customer I was dismayed about their lack of care for this situation. I ended up having to go the ER and the diagnosis was a scratched cornea. Very disappointed and they lost myself and my family as customers. Beware if you are going here for any eye care without an appointment.

Went in for my annual eye appointment because I kept getting text messages that it was time for my…read moreannual eye appointment. I didn't really 'need' an appointment, but figured I might as well go. I told them upfront I didn't need a new contact lens prescription. I had just ordered more. Eye dr asks me what I normally wear and I tell him mix of glasses & contacts yada yada, he gives me a sample of some new lenses I'm sure a brand rep came in and is trying to push for a kickback considering I saw the past two patients before me walk out with the same brand samples they gave me. I get to the end of my appointment and peruse the glasses section, and asked the tech to tighten my frames since they've gotten loose over time. She says sure, takes them to the back, and returns with them broken, provides an insincere 'sorry' and no resolution, until I prompted for one. She said they could give me 50% off of the frames if they still sell them. They don't still sell them (shocking), and her next resolution was to try and sell me something else. 'We have frames as low as $90' she said, verbatim. I walked in the door with a $400 pair of Tiffany & Co frames that I purchased from them in 2023. Hell would freeze over before I walk out the door with a ~$150 pair that isn't even comparable to what I walked in the door with. She didn't disclose that there was a possibility of damage, and I didn't consider this was in the realm of possibility considering the screws on the arms simply needed tightened. I believe (I can't prove it), that they were heated and she tried to bend the plastic into position instead of just tightening the screws. Then, at the end after I'm already boiling because she broke my frames, they try to hit me with a $169 bill. I was confused, and asked for a price breakdown. $125 of the bill was for a contact lens 'fitting'. I said I didn't have a fitting, he gave me a sample, I didn't need a new lens prescription, and you didn't sit me down in the subsequent area where the 'fitting' actually happens. She tells me I should have known that him talking to me about contacts was a fitting fee, and next time they bring up contacts I should 'stop them before I receive the service'. I didn't receive what I understood as a service. If that's how you charge that's fine, but you need to be clear upfront that it's $125 for the optometrist to say the word contacts with you in the room. I told her I already have a new lens prescription, and ordered more from 1-800 contacts. She said well this isn't 1-800 contacts, you saw a doctor, yeah - I obviously know that. The POINT is I didn't NEED a NEW prescription. She's giving me a lecture about how 'next time I schedule don't select that you wear glasses & contacts'. 1. There will be no 'next time' 2. When you ask me that question when I'm scheduling, I take it literally. I do wear glasses and contacts. So they're trying to send me out the door $569 worse off than when I walked in without a single thing in hand. Didn't get new glasses, didn't order contacts, just $169 fee and a broken pair of $400 frames. I tell her I'm not paying $125 for a lens fitting when I didn't need a new prescription. I wouldn't have been so PO'd if she wouldn't have broken my frames without offering a resolution, and at a bare minimum, a sincere apology. If my frames hadn't been broken, I wouldn't have been complaining about the $169. I pay my $44 for imagining, and she tells me she'll remove the contact lens prescription from their portal since I'm refusing to pay for the lens 'fitting'. I told her that's fine because I. Didn't. Need. A. New. Prescription.!!!! This place was great before it got bought out by private equity. I've been going here for at least a decade. I hope Dr. Colvin gets to retire soon, because this place is ruined. The icing on the cake was when I got home, my new contact order (from 1-800 Contacts) was already delivered, because like I said from the start of the appointment: I. Didn't. Need. A. New. Prescription. I am also not exaggerating the price point - these are the comps online. They're probably going for more now than what I originally paid for them. [comp listing 1](https://www.ebay.com/itm/168069210050) [comp listing 2](https://www.etsy.com/listing/4438128440/?ref=share_ios_native_control) [comp listing 3](https://eyewear-collections.com/products/tiffany-co-tf-2074-8239-cat-eye-eyeglasses-54-mm?srsltid=AfmBOoqHlSl1j7OAGSiV-sQMBGuMW3FZ1ZtNf3B2v0KNZXb5DAhsyRNQ) End of the day, I will not be returning to the only eye dr office I've been going to for a decade. I was already dissatisfied when they sold out to private equity, but this experience put me over the edge. I don't recommend this practice, or any other MyEyeDr affiliated practice.

I wanted an eye doctor appointment asap, I found Dr Fleming through my insurance search. I did not…read morewant to go to the previous place I went to last year, that doctor kept looking at her watch like I was invading her dinner date time. I found an available appointment within 3 hours of me going to their webpage. Making an appointment was so easy, all done online, there is even an option for a text appointment reminder. Paperwork was printed from website and filled out at home to save time in the office. The waiting area is small but there was only 1 person ahead of me and I was able to sit. The desk clerk (I didn't catch her name) was professional and spoke nicely on the phone to callers. I didn't have to wait long to get in for my exam. Dr Fleming is very nice, polite, and listens to what I had to say about what I'd like to do, glasses vs contacts. He took the time to explain about the newer line free bifocal glasses since I didn't want contacts. I never felt rushed through the appointment, I was treated like a person and not "next in the assembly line" I would definitely recommend seeing Dr Fleming.

I have been to Dr. Fleming twice now and could not be happier!!!! He is super thorough and very…read moreamiable. Their glasses selection is wonderful and their pricing is very fair. I will definitely go back and highly recommend this place to anyone!!

My glasses broke and I was helped immediately! Best service ever, I highly recommend if you need…read morehelp

The person that assisted me was great. She had a full showroom of people and she was all alone and…read morebalanced everything wonderfully. She was knowledgeable and efficient and answered all my questions without ever appearing frustrated but the volume of people waiting.