4 stars because the Hygienist Shelby was fantastic and basically saved this entire experience for me.
My overall experience was much closer to 2 or 3 stars.
To start, I called to book to establish care with the clinic approx 6ish months ago. Their first appt for a cleaning/X-rays took that long. So I booked it... even though that is a ridiculously long wait time for an initial appt. My parents go here and really recommended this place so I stuck it out.
My appt was for today 8/4/22 @8am.
I arrived at 8am- the usual. Fill out forms, wait a bit, at around 8:20ish, I was brought back to the room. The place is very nice, seems pretty high etc and it's very clean.
Shelby the hygienist came in, she is fantastic. Bubbly, friendly, did a thorough cleaning and took the time to explain everything thing to me and answer any questions. This took around 1 hour. Then she said it's time for X-rays and the dentist will come in to examine.
They took 17 X-rays, which seems like a lot, but they said this was the common procedure for establishing care. This took much longer than anticipated. Once the X-rays were finished it was 9:50am.
At this point I've been in the clinic for close to 2 hours and I haven't even seen the dentist yet. When I asked about the timing because I have a meeting scheduled for 10 (not anticipating this appt to be 2 hrs), I found out that the dentist was still with another client.
I asked to reschedule as I want to respect the time of the others who I have to meet with at 10am, knowing that I will have to now take this meeting virtually from my car.
When I told the tech that, the dentist managed to break away from her other patient and do a quick examination on me. I could tell she was frustrated with the dental tech and she was very firm with her on how to read and take appropriate notes on the physical exam. To me- if your tech is struggling, it is a sign that the provider did not properly train her, but that should never be so obvious in front of the patient. It's never the techs fault, always the provider for not giving enough support/training.
After the cleaning, it was stressful and took way longer than it should have.
TLDR: scheduling took 6 months. Appt took 2 hrs for cleaning, X-rays, quick exam- too long. Hygienist Shelby was awesome. read more