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For context, MAG Ferrari in Dublin was paid to inspect my 2009 12,000 mile 430 Scuderia. They reported that the gas cap electronic release, radio, and power mirrors weren't functioning, they did recommend brake lines and I approved that repair. To look further into the gas cap and issues they said the next step was to pull the dash for $6000-$8000, I declined since those are all less significant issues or have manual overrides.
The car gets shipped to me....turn signals don't work. When my representative contacted MAG about this, their response was essentially, kick rocks. We'll pull the dash for $6,000-$8,000." No offer to comp shipping, no real-world solution--just a firm stance on their inspection charge. To be clear, I do not expect them to fix the issue for free, as they didn't cause it nor diag for free. However, standing by an inspection where such a basic issue was missed and offering no goodwill (whether waiving the inspection fee or assisting with shipping) is, frankly, unacceptable. The sad reality is that if I had known the turn signals didn't work, I would have paid them to diagnose and continue with repairs. The gas cap, radio, and mirrors are all minor inconveniences, but turn signals are a fundamental safety function.
Years ago, when I worked as a quick lane tech then service advisor, at Nissan, every vehicle was inspected--even during a free multi-point check-- lights, turn signals, and other basic safety indicators tested. Had MAG performed a free inspection and missed something minor or difficult to detect, I could understand. But missing a critical safety function like turn signals--especially on a PAID inspection where I said let me know whats wrong with the car --is a huge disappointment. Compression, leak down, hidden fluid leak etc not withstanding....but the "F-ing"(pun intended) turn indicating lights, come on.
I waited for a response from MAG, I just wanted what was right, not a free repair not comp the whole service bill, just cover shipping back to you and credit me for the inspection because it wasn't worth full price. Mistakes happen but doubling down in this manor, "F" you. For MAG Ferrari management to tell the customer, at the customers expense, ship the car back to us and we stand behind our full price inspection, awful. As someone who sat through hours of dealership training, was regional gold service advisor.....all of this is shocking. I nor would the dealership I worked for would find this acceptable. The cost of the car wouldn't matter, where you bought the car wouldn't matter. Our brand's on the roof you're our customer now and we messed up. Either the mechanic failed to notice the turn signals, failed to write a service narrative that was descriptive, or failed as a service advisor who left out crucial information upon updating the customer. We, the dealership would get to the bottom of it. Any dealership who intends on staying in business would run a corrective action report run and attempt to salvaged the customer experience as much as possible.
This is my first Ferrari and I noticed the switches were out of order.....you're trying to tell me your highly trained Ferrari mechanic didn't catch this and your first recommendation is lets pull the dash out of this car for 8000 dollars. Either MAG is nefarious or incompetent, pick your poison.
I am highly disappointed in my Midwestern Auto Group Ferrari Dealership Experience, Verdict, avoid completely.
