Thankful for the Gentle Care team during a very hard time, after a failed surgery at another…read moreclinic, my cats nose cancer came back super fast, and the heartbreaking decision to escort him over the rainbow bridge happened over a couple of days. Gentle care made time for us the same day, I came late because my tom tom wanted to eat and use the bathroom but they didn't mention a thing. The doctor and vet tech that helped me were so sweet and warm. They let me spend as much time with him as I needed before and tom tom was not stressed at all, they allowed him to stay on me the entire time and pass in my arms. I received his ashes, paw print and a card. I am happy to bring tom tom back home. Thank you again.

I'm writing this review to share my deeply disappointing experience with Dr. Yoon at this clinic on…read moreDecember 10th and 11th, following an urgent medical situation with my mini dachshund, Maple -- I believed she had eaten a small hand towel. The day before visiting Gentle Care, Maple was seen at VEG Emergency Vet, where I paid $1,200 for her initial assessment. The ER vet advised that Maple would need one final X-ray the next morning to determine whether surgery was necessary, as she had already vomited and passed pieces of the towel she ingested. Their recommendation was clear, so I brought Maple to Gentle Care on December 10th expecting a simple follow-up and the final imaging. Instead, I encountered inconsistent communication, unclear diagnostic decisions, and fluctuating pricing that made an already stressful situation even harder--especially because I and my family were actively trying to pull together the funds for whatever treatment Maple might need. Accurate, stable estimates were essential so I could understand how to move forward and how my family could help cover the cost of her care. On December 10th, I arrived at 9:30 AM:     *    I was quoted $820 verbally for a full day of diagnostics, including an ultrasound and contrast X-rays.     *    I received no updates until I called at 3:00 PM and was told there was no information yet.     *    When I called again to confirm the cost, the total had increased to $1,100--a $280 increase I did not approve, with no added services beyond the original plan.     *    At pickup, instead of receiving the final X-ray the ER vet recommended, I was told I had to return the next morning before Dr. Yoon could determine whether surgery was necessary. This required me to call out of work at the last minute, which was stressful and disruptive. On December 11th, I returned for the final X-ray (provided at no charge) and paid an additional $360 for blood work and fluids.     *    After reviewing the images, Dr. Yoon presented two possible surgical options--endoscopic removal or direct surgery--but did not provide guidance on which option was best for Maple's condition.     *    I was given a verbal surgery estimate of $4,000.     *    When I asked for a written estimate so I could secure pre-approval from my pet insurance (PetsBest) and request a CareCredit limit increase, the printed estimate suddenly increased to $5,000, without any explanation. * Dr. Yoon also said the surgery could wait another day and that I would have to drive Maple to Danville to the other vets office he works with. The quote I received was from that hospital and not Gentle Care.     *    Dr. Yoon also told me he would only accept my insurance if I could get pre-approval on that estimate, which was not possible. All of this was incredibly difficult to navigate. My family and I were trying everything we could to ensure Maple received the care she needed--we were gathering funds, adjusting schedules, and making decisions in real time. The constant price changes and lack of clear direction made it feel nearly impossible to plan responsibly for her treatment. For context, before even arriving at Gentle Care, I had paid $1,200 at VEG ER. At Gentle Care, I then paid $1,100 on December 10th and another $360 on December 11th. Maple's care was never something I hesitated to pursue; we were simply trying to understand what the actual cost would be so we could pay for it. Given the ER vet's recommendation that Maple only needed a final X-ray--and considering she had already vomited and passed parts of the towel--I now seriously question whether an entire additional day of diagnostics was necessary. Ultimately, I took Maple to Noble Vet, where she received clear recommendations and had her foreign body surgery performed for $3,090.65. My family helped me cover the cost, and the experience there was transparent, supportive, and professional--everything I hoped for from the start. I believe the diagnostics performed at Gentle Care were excessive, delayed Maple's needed surgery, and resulted in inflated and inconsistent charges. I hope the clinic reviews the communication and pricing issues from December 10th and 11th so other pet owners don't face the same confusion during a medical emergency. UPDATE: We unfortunately had to put Maple to sleep on Dec. 14th after she became septic. After speaking with the vet at Noble Vet and VEG in San Ramon I believe the delay in surgery resulted in a more complex and risky surgery. I will be looking for another veterinarian for the remainder of my pets.

People are very nice and caring to my Pups, reasonable and affordable. definitly took care af the…read moreneeds of my 2 dogs. I recommend this pet clinic for everyone who's looking for a quality service in a reasonble budget.

Hello, I wanted to write a review because there is limited shared experience and feedback available…read moreregarding stem cell therapy. Our 5-year-old Bull Terrier was experiencing severe pain in her back legs, and Dr. B suggested a stem cell treatment plan. Naturally, we were fearful--both of the procedure and the cost. I researched extensively, trying to find reassurance and real experiences. Ultimately, we chose to trust Dr. B because of his knowledge and experience with this therapy. Watching your pet suffer is heartbreaking, especially when they can't tell you how much pain they're in. Dr. B helped us find comfort and confidence one step at a time. He guided us with patience, checked in every few weeks, and continually encouraged us to stay hopeful while remaining realistic. It has now been three months, and our dog is slowly but surely improving--truly one day at a time. She just had her 2nd stem cell injection. Seeing her gradually return to herself has meant everything to us. We are deeply grateful to Dr. B and his staff for their care, compassion, and support throughout this journey. With sincere appreciation, The Dominguez-Keith family & Lollipop

I've been taking my rabbit, uncle waffles, to Dr. Harper for three years now (ever since I adopted…read moremy old man). Dr. Harper is very professional, personable, honest, transparent, and communicative. Finding a trustworthy vet for a rabbit is not easy, and requires lots of research to find the right one. That being said, I really do trust Dr. Harper and his vet team. Today I brought my rabbit in for X-rays because I was concerned he may be arthritic. This examination isn't as straightforward as it would be for a dog or cat, and it involves sedation. Upon arrival, the nurse, Sav, walked me through all my questions upon drop off. I was transparent about my worries around sedation, and she was very honest based on her extensive anesthesiology expertise and experience-- not hiding the fact that there is indeed risk involved because he's a rabbit. Because we determined there's an alternative path from xray + sedation, we then decided to change my appointment type and just try out anti inflammatory medication (instead of jumping right into an xray). The conversation alone with Sav was incredibly helpful and insightful; she helped me make a more informed decision on what services I felt to be most appropriate for my bun and took her time going in-depth on explanations. I always come to my appointments with a bullet list of questions and each time, I really appreciate the doctor and nurses careful attention to answering them. They really take their time explaining everything, and I never feel pushed or coerced into anything I don't want for my rabbit. Again, the level of communication, patience, and transparency coupled with the teams expertise and experience really makes them stand out. Uncle Waffles and I appreciate HVH a [waffle] lot, thank you guys!

I was hesitant on bringing my cat because she doesn't do well with vets. However, the front desk…read morewere so welcoming and the vet tech, Kat, who assisted me for a wellness exam was also very welcoming and did well with Livie. Overall I can finally say we have established with a new vet in Hayward. Thank you Kat & Dr. Harper!

We started coming here as first-time cat owners back in 2021 when we adopted our older bonded cats…read moreand from day one the team has been nothing short of wonderful. When our cat Basil was diagnosed with chronic kidney disease, they walked us through everything with so much patience and kindness answering every question we had, no matter how small, without ever making us feel judged. This was all very new to use as we were not aware of how common this is in older cats! Additionally, this is a family-owned practice and it really shows. Dr Gil jr has been so wonderful to us! You can feel the genuine care in every interaction. Special shoutout to Alma who has been an excellent tech/assistant to basil since she was first diagnosed and hospitalized earlier this year. If you're looking for a vet that will treat your pet like family and support you as an owner every step of the way, look no further. We're so grateful to have found them!!

We have been taking our dog here for 4 years and won't take him anywhere else. The doctors are very…read morecaring and our dog is very comfortable and at ease when he goes to the vet. They listen to our concerns and they are very thorough in their screenings and the treatments. We are so grateful to them. They are excellent!

I will make this review brief and to the point - Incredible,…read moreskilled, compassionate care. From the front office to the Vet techs to every veterinarian working there. I have four animals that are receiving care at Chabot and I know, without question, that they are receiving the best care possible. My dog had surgery there on Thursday. It was a complicated surgery and she's had a rough recovery. The attentiveness these folks have shown post surgery is unlike anything I've ever experienced before. Even if I moved an hour or two away, this would still be my veterinary office. Highly recommended! Five stars and beyond!

Thank you to everyone at Chabot Vet for taking care of our cats over the last 20ish years. They…read morehave seen many generations our fur babies and always handle them with love and care, even the difficult guys :) I appreciate the knowledge and skill here and the ability to squeeze in an emergency visit every now and then. Dr. M is retiring soon and he was our first vet when we got our first kittens. He gave us great knowledge that we have carried through with all of our cats. I wish him the best in his future endeavors! It's never a fun process for me to bring in one of our guys because you know, cats be cats, but I am always at ease in the office (sitting on the cat side as I write this review) because everyone here takes such good care of them and I trust this office for all my animal care needs. Options for care are always laid out in an easy to understand manner and I never feel judged for whatever option I choose. I am always able to call and ask follow up questions or email if I need more information. This is very much appreciated. Thanks to everyone from the front of the house to the back- you all are amazing and I appreciate each of you.

Dr. Buddy is an angel! She was the only vet that didn't immediately tell me to put my dog down when…read morehe hurt his back around 8 years ago. She treated him with an amount of care that makes it obvious how much she really loves these animals. I send everyone to Alta Vista for affordable veterinary services from a great staff. Every employee that I have encountered there over the years has been so friendly, empathetic, and responsive to needs that it's almost mind blowing. My pup is turning 17 at the end of the month and has been living his best, most bougie, spoiled af life (and has even received table side service from a Michelin star chef ) thanks to Alta Vista and Dr. Buddy. We owe all the staff at the clinic years of our appreciation and gratitude for ensuring my dogs quality of life was a priority and giving me so much extra time with my soul dog.

They're very nice cordial people who will try their best to help you with your animal. They think…read moreyour pet is a family member and they'll treat you with respect as well as your pet babies

I'm am a professional dog trainer with a BS in animal science and a background in pre veterinary…read moremedicine for both large and small animals. Finding a good vet that is at a privately owned hospital has been a challenge and after reading their website and hearing good things from a couple of colleagues, I drove over an hour each way for appointments with each of my dogs. I saw Dr. Cauvel and was very impressed with his knowledge, he recognized it was better for me to handle my super excitable malinois vs have her go into the back for her vaccination, and most importantly, when I presented him with a more complex issue on one of my dogs and I presented my thoughts, he didn't treat me like my background was somehow a threat like I have experienced before. He went out of his way to review some information and photos I emailed after the appointment and we decided on what to try. I was really thrilled with my experience with this vet at this practice with both of my dogs, and despite the drive will definitely be coming back for future needs.

I strongly advise against trusting this clinic with any major surgery. I brought my rescue cat here…read morefor treatment of nose cancer, which they had already diagnosed as being present throughout his entire nose. Despite this, they completely ignored one side of his nose during treatment and committed multiple acts of severe professional negligence. 1. Failure to Follow Agreed Treatment Plan: I paid for and consulted on an aggressive, complete nose removal. The consulting veterinarian explicitly stated that the surgery "would be a waste" unless the entire nose was removed because leaving any cancer behind would cause it to return aggressively. Instead, a general practice surgeon--whom I was never permitted to speak with--made a unilateral mid-surgery decision to perform a minimal "scrape," leaving 2/3 of the tumor and visible cancerous bulbs intact. 2. Complete Violation of Informed Consent: If the surgeon did not feel capable or comfortable performing the agreed-upon nose removal once my cat was sedated, they had a strict medical and ethical obligation to call me from the operating room. By failing to contact me, they denied me my legal right to decline a substandard procedure, wake my cat up, and immediately transfer him to a qualified veterinary oncologist or specialist who could perform the surgery correctly. 3. Total Lack of Post-Operative Communication: When I picked up my cat after major surgery, the clinic provided absolutely zero communication or discharge instructions. I had to discover via text message that they failed to complete the agreed-upon service. They then falsely claimed the cancer was only on one side, directly contradicting their own previous diagnosis and what was clearly visible. Because of their failure to remove the tumor as promised, the cancer returned with extreme aggression. I had to euthanize my cat because this clinic robbed him of his only opportunity to receive a proper, complete surgery from a qualified professional. I have the full text message logs, emails, and images confirming this timeline. A formal complaint regarding this professional negligence and failure to obtain informed consent is being filed directly with the State Veterinary Board. Do not trust them with your animal's life. Response to owner : There is a fundamental difference between a "medically complex" adjustment and a complete change in surgical scope without owner consent. The explicit, documented purpose of Tom Tom's consultation was a complete nose removal. I was explicitly told by your staff that a partial removal or "minimal scrape" would not be effective given the aggressive nature of his cancer. Yet, while he was sedated, Dr. Eileen made the unilateral decision to pivot to a minimal scrape, leaving active cancerous bulbs behind, without ever calling me to get my informed consent. By failing to call me from the operating room, you denied me my legal right as a client to decline a sub-standard procedure. Had I been contacted, I would have immediately instructed the clinic to wake him up so I could transfer him to a qualified veterinary oncologist or specialist who was capable of performing the agreed-upon surgery. Furthermore, your clinic attempted to retain 100% of the funds for a complete nose removal until I forced accountability through a series of extensive emails. Your own text message records confirm that the surgeon only focused on one side of the nose, directly contradicting the agreed-upon treatment plan. This is a clear issue of professional negligence and a failure to obtain informed consent, not a misunderstanding of "expectations." I will not be having further private discussions with management to help cover up this clinic's lack of informed consent. The time for discussion was when Tom Tom was on the operating table. All further correspondence from me will be handled directly through the formal complaint I am filing with the State Veterinary Board.

Apparently they've been bought out. Dr. H is still working a couple of days a week, and I will…read morecontinue there as long as I can see him. But I have not liked the many changes I've seen.

Love Dr Nicholas Halbach and all his team! I have been going to Dr Halbach for many years. Dr…read more Halbach is one of the most kind compassionate veterinarians on the planet earth. All of the staff are very dedicated employees and it's always a pleasure to know my pets are getting the best care possible.

This was by far the worst vet clinic experience I've had. The office is extremely unorganized, and…read morethe woman who answered the phone, Jeannette, was very rude. She put me on hold for over 20 minutes, and when she returned, she sounded annoyed and eager to end the call. I ultimately decided to go to another vet, and when they tried to request my pet's records from Canyon, they were told no records existed. When I called to follow up, I was told they had been given the wrong name. I then asked Jeannette to email the records before my appointment on Wednesday, and she said she would but the records were never sent. Overall, this experience was frustrating and unprofessional. I would strongly recommend avoiding Canyon Clinic.

Honestly we stayed with them when we first got our puppy but they proved to be the most…read moreDISORGANIZED and archaic veterinary hospital ever. We needed up going elsewhere but we requested our dogs records to be sent over to the new vet and it was requested dozens of times by me and once by our current vet and they still never sent them. Jeanette is awful at her organization. She blames the vet himself but I think it's both of them. They are so technologically behind other vets it's astonishing. It's like going to a vet in the 70s and they are truly disoriented by their own system. It'll be a downfall if not addressed. There are great vets in the Castro valley area like Eden Pet Hospital or redwood pet hospital. If you want your pets records done effectively, correctly and professionally then DO NOT GO HERE.

It's been 8 years since I last stepped foot in Groveway Pet Hospital. My last experience with them…read moreleft me with an extremely bad taste in my mouth, so much so that I swore I'd never go back to them. However, my big boy Chomper is 12+, and last January I noticed he was really struggling to do normal things. I changed his routine and started hand-making his food, and he instantly got better. But having had another dog who was the same mixed breed and who showed the same signs towards the end of life, I knew Chomper's time was limited. Then last week he had a bad morning, and seeing he was in pain, I relented and called Groveway hoping that they'd just prescribe him some medication for pain management. I was able to bring him in that same day, and of course the first thing he does is urinate all over their waiting room floor like he had never whizzed in his life (and I JUST let him relieve himself outside beforehand). I apologized and offered to clean it up, but the receiption staff and another staff member quickly began to clean it up without hesitation and reassured me that it was ok. We entered into the examination room, and from the very beginning vet tech Stella was kind, polite and asked poignant quesitons. Soon after Dr. Powell came in, and she was equally kind, polite and wanting to help my boy. Dr. Powell was wonderful - she was compassionate and at the same time willing to have the difficult conversations. We decided on bloodwork that would take about 30 mins or so. Needing a urine sample, Stella escorted us outside to the back area with room to roam and a bench to sit at. After getting the sample, Stella made every effort to make sure my boy was comfortable - she invited us to stay in the backyard to enjoy the fresh air and sun, she brought out a blanket for Chompet to lie on, and she brought both of us water as well. Needless to say, after my last experience with Groveway, I was hesitant to contact them thinking that they might somehow try to hustle me again. I am so glad that I called them. The staff there were nothing but professional and courteous. Stella was accommodating and loved on my boy like he was her own dog. And Dr. Powell's compassion and willingness to help was nothing short of amazing. We didn't get the results we wanted, and that's just part of a dog getting old. But we have another checkup scheduled in a month, and I'm looking forward to the staff at Groveway spoling my Chomper again.

I'm a first-time client at this clinic. My rabbit had a skin issue that needed vet care, and I…read morediscovered that only a few clinics in the Tri-Valley area accept rabbits. From scheduling the appointment to the consultation, I experienced excellent care. Their prices are also reasonable, and the clinic offered options within my budget, especially since I don't have pet insurance. The clinic is very clean, and hygiene standards are maintained despite their busy schedule. Thanks to Dr. Powell, technician Stella, and the front desk staff for their exceptional service.