My cars have been coming here for the last 5 years but this was my first firsthand service…read moreexperience here. B has taken the vehicles in previously but wasn't available this time. Pretty sweet setup. Once registered with them you get reminders for when maintenance is due. Mine come in the form of emails, less bothersome then phone calls. You drive into the reception area and your car is whisked away while you go inside to register with the friendly counter staff. The waiting area is great, nice comfy chairs, TV, magazines, newspapers, coffee station, WiFi, workstations and a "Filling Station" (cafe) next door. This was a major maintenance service and coveniently I was emailed a slew of Toyota coupons, some of which were applicable to the services I was getting, I "saved" $75 with the coupons. I have a bit of a love hate relationship with coupons. I wish businesses would just charge a reasonable fee instead of inflating prices so they can issue coupons so we feel like we're getting a deal. That said, the guy told me they send out hundreds of these coupon books but rarely see any come in. Hey, use them people, you're paying for them anyway. Of course all this luxury comes at a price but I've found I get pretty good value for the cost, especially if there's a coupon or two I can use.

Bought a new rav4 xle premium from them last month. Picked it up, it had bird poo and scratches on…read moreit - brand new. Paid for ceramic and xpel paint protection on it - literally thousands of dollars - and they obviously did not take pride in their work and just did the bare minimum. They did not remove the scratches, then sealed them in with the ceramic coating! Told them about it, they scheduled it in on August first, then when I brought it in and they looked at the scratches, they said they would need more time and rescheduled me - wasting my time. The guy that looked at it actually said to me that the scratches should have been dealt with before the ceramic was applied - no kidding! Took it back in yesterday to get the issue fixed, and it still has scratches on it and was dirty when we picked it up. Another day wasted. With the ceramic already applied I am unsure how they can even fix it without claying the whole door - very much leads me to believe they are skipping steps and doing things improperly, if they are saying they can fix it in a few hours. The vehicles have great reliability, everything else however, has been awful. I phoned twice today, left messages with sales managers, and no reply. I even asked the front desk if they were busy, the second time I phoned, and they said no!

Let's talk about my 2021 Jeep Wrangler and Pothier Motors Chrysler Dodge Jeep Ram Fiat here in…read moreWindsor Nova Scotia. I bought my Jeep in April of 2022, it had 1k km on it when I drove it off the lot. Fast forward to my first oil change at 15k and my reporting paint issues I noticed on the vehicle that could not possibly be from wear and tear. At 15k km the vehicle was covered in surface scratches and the paint was wearing off the hatch door, despite never seeing anything but touchless wash. I consistenyl brought these issues up at every oil change and service call on the vehicle and was assured by staff before the warranty was up, they would address them, I noted what I reported on my service records. This went on for two years and when it was time to address these issues as the warranty was almost up; more issues were noted at this time by the sevice department, including bubbling around the hood of the jeep. Then I was told the issues were not all covered and there are many. At this time I was not aware that there were several class action lawsuits in the US due to paint erosion, bubbling and premature rusting on Jeep Wranglers for the model years 2018-2021. Which I sorted because I went looking, thinking I can't be alone. And I was not alone. There have been warranty extensions, continuous issues with paint corrosion on the model years listed as well as various other legal challenges regarding the paint on these vehicles and a refusal by Chrysler to do a recall. I tried to work with Pothier and Chrysler for several months and they did agree to warranty part of the issue. I requested in writing what was covered and what wasn't as in order to join a class action lawsuit to have the rest of the issues repaired, I had to show the dealership / Chrysler had declined parts of the repairs. I was then ghosted. Then life events happened and I did not have time to address these issues until today when I tried to address them once again at a service call. Today I went for an oil change and asked to talk about the paint issues that are now getting worse. The service manager Pino was there when I checked my vehicle in and I said to him I'm still waiting for something in writing as to what's covered. To which he responded quite condescendingly I told you you mentioned a lawyer so you're not getting anything from us. He never told me this and went on to state that the dealership Manager, Chad, made that call, I could deal with my lawyer. To be clear I don't have a lawyer, I was trying to join a class action lawsuit to get all of the needed repairs done. I spoke with the manager Chad today, my hands shaking as I was so upset at how I was spoken to, who informed me that I declined the repairs due to outside influence and they would not be able to help me. This is simply not true, I did say the repairs covered were not adequate given this is a well known issue. There was no apology for how I was spoken to, there was no acknowledgement of a long term paint failure, he in fact stated he was not aware of any class action lawsuits involving the paint on these vehicles. Apparently the moment I brought up lawyers, that gave them the ground to brush me off, oh an I was rude after their staff misrepresented the issue for two years. And brush me off they did, today I was told they will not paint the vehicle, they will not honor the repairs they already approved and I was told take my jeep to another dealership that may be able to help. I took my vehicle and left without an oil change as I will not put one more cent into Pothier. This is a $70,000 vehicle that has a NOW well known paint failure that causes corrosion and rust. The paint is literally melting off the vehicle and because I got sick and never followed up (and let's not forget I was rude because apparently I don't have the right to be upset after two years) now the vehicle is no longer warrantied and I am stuck. I don't even know where to begin, who to call, but I do know this, this dealership lied to me for two years, depaite constant complaints about the paint they never advised they were 100% aware of the issue and it's a well known failure (that a service technician at dealership who was inspecting the paint advised was a well known failure) as they don't prep certain parts of the vehicle when they're painted and it's been determined that these failures were due to parts of the jeep being made out of aluminum to improve fuel efficiency. My advice to you, is to shop elsewhere.

My husband and I have bought 3 vehicles over the years at Pothiers Motors and have been very happy…read morewith their service. We continue to get our work done there and are very happy with them. They are a big part of the community I live in and wouldn't hesitate recommending them to others.