Save on Used Cars - Cowboys or vultures? You decide: We went up to Scunthorpe all the way from…read moreLondon to see the car. We had a nice conversation with one of the sellers (the father - David) who agreed an offer. We returned the following week with our mechanic and the drove the car. The uncle (Alex?) whispered something to the young man and suddenly the previous offer agreed was no longer valid and they were asking for £200 more on a £13K deal and withdrew the other little perks! We said to call the dad and they made excuses "oh he's in Spain and not reachable". This was pure nonsense as far as I care. This sort of behaviour has certainly left a bad taste on what would have otherwise been a very pleasant purchase. They took advantage of knowing we drove up a second time and done a u-turn on what was agreed. BEAWARE - YOU HAVE BEEN WARNED.

Very very shoddy dealer, bought a used car from here at Christmas, only known problem was water in…read moreone headlight, which was obvious and i knew before i bought the car, test drive went well, nothing obvious and everything looked and sounded good. Within the first month the clutch and flywheel both went costing us another £1k to repair and now the brake callipers have seized at the rear and need replacing. They obvious do not check their cars completely before selling them, i would never use them again and I'm actively telling others to avoid this dealer, your life is worth more than you would save.

My husband and I recently bought a BMW Hybrid from Eddie Wright, assisted by Lewis. However, on the…read moreday, he failed to show us the two charging cables included in the video we received prior to collecting the car. When we checked the boot, neither cable was visible, and we assumed they were stored in the underneath compartment. Unfortunately, only one cable was there. After a few weeks, while arranging a home charging point, we realised the 3-pin cable was missing. Expecting Eddie Wright to resolve this, my husband contacted Lewis several times by email without a response. We also called multiple times, either not reaching Lewis or being assured he would call back, which he never did. We then asked to speak to his superior, Jonathon. The conversation was accusatory, as if we had lost or lied about the missing charger. I suggested checking the onsite CCTV to see if a workman had removed the charger, but Jonathon said it had probably expired. He agreed that Eddie Wright should take responsibility for not checking or showing us both cables and proposed a 50/50 purchase of a replacement cable. Reluctantly, I agreed. He assured me I 'had his word' he would call back to confirm this after speaking to his boss, Richard. After two weeks, I had still not heard back from Jonathon, and so called Eddie Wright again. Jonathon said he had been on holiday and had no note to call me back. He told me that his boss, Richard, did not agree with the 50/50 arrangement and would not contribute towards a replacement cable. I was told I could email Richard if I had a problem with this, which I did, with no response. I trusted this company to be professional, as it is plastered all over their marketing material that they 'provide first-class customer service.' Our experience certainly doesn't reflect that. We had other issues too - Lewis assured us that the car tax was in the lower bracket, but after purchase, he admitted it was in the luxury car tax bracket, costing us £500+ a year. The car also had minor imperfections that my husband had to ask to be rectified before purchase. We love our car, but will never purchase from this garage again. As soon as they had our money, they treated us poorly. If after-sales service is important to you, look elsewhere.

Stoneacre are really a bit of a local joke to be honest. It's garages like this that get used car…read moresalesmen such a bad nameevery line in the book, they use it here. I've had quite a lot to do with them as we used to have the misfortune to own a Fiat and so used their servicing. This wasn't too bad to be honest, but waiting around there did give us a good look at the salesmen in action, and it was quite pityful to watch. If you're desperate for a car and happy to pay over the odds for it, then certainly give them a go. If you just want to have a bit of a laugh and hear some of the most cliched car sales lines in the book, then definitely pay them a visit.

What an absolute joke. Bought tyres to be fitted there, took the car in then got home to find they…read morehad fitted budget tyres but I had paid for goodyear. Having had this resloved went back to the car within an hour to find the new tyre flat!!! Took it back for a second time, they said it was a dodgy valve, got that sorted. Went on the motorway the next day to find that the steering wheel was vigorously shaking at 65mph.... Returned for balancing. What a bunch of cowboys!! Absolutely ridiculous garage, trusted them as suposedly a reputable dealer. In reality probably the worst experience ever!!