Having bought several cars from here for myself and my wife over the past 25 years, I think I am…read morewell qualified to say that if you are looking for a used vehicle, at least check them out. The owners, sales staff, mechanics and others who work for the company are second to none. You may think you can by cheaper elsewhere, and I am not denying that, but I would say it is is worth paying the going rate, rather than a knock-down price, for the comfort of an excellent after sales service.

One of the best used car dealers - been around for over 25 years and still family owned. They…read moreonly sell cars traded in at main dealers - they never buy at auction unlike most other second hand car dealers. Like the other review says - they have very high standards and the cars are pristine. I bought a used Yaris last year and it has been superb - not a single issue, lots of main dealer service history and superb inside and out. Not always the cheapest but you get what you pay for.

Horrendous level of service and sales techniques from this store. Enquired about a car, had one…read moremissed call (I was sleeping from nights) heard nothing for 2 days until I chased them twice. Go through what I am after and my car details. Straight away hounded into finance deals. Told him I did not want finance and had my own plans, a further 10 minute phone call telling me why I should finance with them before I had to hold the conversation as he was not listening to my needs. Fast forward two days hear nothing on my car valuation nor the potential sale so again, I have to call and call to be sent around the mill and hung up on by reception. Get my validation which was pathetic. Around £1.5-£2000 less than most industry leading car showrooms and sales group. My car is in a near excellent condition minus one slightly scuffed alloy, and it is slightly. Offered me further £200 for the poor service but still well below average. I provided 6 quotes all showing alot more than they stated and I was told I was unrealistic. So very rude and pushy. We hit a stale mate so I told them where I'm at laid my cards down and gave options. They dismissed it, claimed they're already at a loss went onto to push mote sales products on me, all there unnecessary benefits ignoring anything I said before no sale was agreed. Avoid this dealership. They are a poor representation of the Mercedes brand. They only want all your money and will give nothing. Check out all other car groups as they will give you a realistic and fair valuation along with much better quality service. It was horrible experience, I felt more harassed into buying everything and sundry rather than the car itself. The sales assistant and manager are simply con artists feeding there greedy pockets.

The dealership are misleading and are money grabbing. We was not allowed to view the car until it…read morewas out of the preparation workshop. We dealt initially with Joe at the Grimsby branch who confirmed we could not negotiate a price until he had the car as it was based in Hull. We decided to go with Hull as the process would have been quicker and to be able to view the car, but could not go until, as mentioned, it was out the preparation workshop. I should have had alarm bells when Steve at Hull branch called me up and started going on about a curtsey car and that one would not be available, this had never been discussed and we had not stated that we needed it, as we did not. When I questioned what he was talking about the call suddenly dropped and I then had to call back for an update on the car?! We arrived at the dealership at 11am as previously agreed between 11-11:30 and was greeted by Steve shouting across the carpark in his casual clothes "that cars sold love" my husband then stated we were there to view and possibly buy the car, Steve then replied with "well your early arnt you". He then proceeded to tell us he had written down a random time of 1:30 (clearly missed a 1 off!). We had our 1 year old son and was told to wait and "make ourselves a drink". The place its self is not great either. I used the facilities when we arrived in the morning and the bins were over filing no hand soap and not very clean. His co worker, who was very helpful, arranged (when we asked) a test drive. We checked the MOT on line and an advisory came up that had not been fixed. If I am honest the branch did nothing at all to sell the car apart from show there incompetence. I asked if the price of us having to get the advisory addressed could be taken off the price? Steve then became quite defensive, abrupt and quite rude, told us no that was the price pretty much take it or leave it. When we explained the conversation we had with Joe in the Grimsby branch his response was "well I am not Joe and we will not be moving the price". He also confirmed that the 2 branches although under the same name do not talk to each other so please do not think that they communicate to each other and make the same mistake as us. We had to ask to speak with his manager 3-4 times before he went to get him and then obviously explained his version of things so when he came out he was also on the defence and his words were "we do not have to negotiate on anything". Another customer in store actually said to us whilst he was getting his manager "they are all nice in here to you until you have questions, which is why I have come for a chat and not brought my car with me" so even thry saw the lack of customer care given! So now we have to pay out around £600 to get the advisory done. Customer service was shocking I wanted to leave it purely through the lack of customer care. I have to say this is one of the worst experiences I have had which really saddens me as it took the excitement of a new car out of it. So would not recommend to anyone. We truly was very upset and disappointed with these as a company.