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    Hartstrings

    5.0 (1 review)
    Open 10:00 am - 9:00 pm

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    Charlotte Premium Outlets

    Charlotte Premium Outlets

    3.9(193 reviews)
    0.0 miSteele Creek
    $$

    Review for Charlotte Premium Outlets…read more After relocating to Charlotte from the San Francisco Bay Area, I've kept my same philosophy about shopping: retail prices are optional if you're willing to do a little homework. I'm always looking for quality and value without paying unnecessary markups, and this outlet center has been a very reliable place to find both. I needed professional clothing, shoes, and luggage for work, so I made the drive out here--and I found everything I needed in one trip. One of my best purchases was a beautiful piece of luggage from Travelpro at a great price. Many of the stores also offer additional discounts if you sign up for their rewards programs, which can make the savings even better. Stores I frequent most: * Banana Republic * J.Crew * Ann Taylor * LOFT * Saks Off 5th * Old Navy (very large location with great basics) * Le Creuset -- always fun to browse, even if just window shopping If you have the time to look carefully and shop strategically, you can really find high-quality items here at excellent prices. My personal shopping strategy: * I avoid weekends whenever possible * I park near the Saks entrance, especially along the back row where it's easier to remember where you parked * I shop during off-hours for a calmer, more efficient experience Parking overall is plentiful, and the layout is easy to navigate once you learn your preferred entry point. Another thing I appreciate is the atmosphere. In my experience, the staff across stores have been knowledgeable, polite, and helpful. The overall vibe feels practical and approachable--people are there to shop, not to show off. There are also plenty of restaurants and fast-casual options nearby, so it can easily become a full outing. If you're planning a larger shopping trip, using store hold or will-call services can be a smart way to keep your purchases secure while you continue browsing. As someone who pays attention to value and cost of living, I've found shopping in North Carolina--and the Southeast in general--to be refreshingly affordable compared to the West Coast. That difference alone makes places like this especially worthwhile. Bottom line: Easy parking, strong value, and a wide selection of reliable brands. If you shop strategically and avoid peak times, this outlet center can be a very productive and enjoyable place to find quality items at fair prices.

    I don't really think of this as an outlet mall because the prices aren't cheaper than premium…read moremalls. However, I do like the variety of stores and in my case the only osh kosh and carter kids clothing stores in the area. There are multiple parking lots so finding a space has never been an issue. I came during thanksgiving/christmas and the decorations are very nice. They have signage for a variety of holiday events happening (pics of your dog and Santa etc). There is a food court, shake shack, and Starbucks. My kids love the small play structure. It is very small and probably only entertaining for kids 4 and younger. I appreciate the clean bathrooms inside the food court- especially the family restrooms which has a small toilet for kids.

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    Charlotte Premium Outlets
    Charlotte Premium Outlets
    Charlotte Premium Outlets

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    Gap Factory

    Gap Factory

    2.5(8 reviews)
    0.0 miSteele Creek
    $$

    I recently visited your store as I've just moved to the area and was excited to start shopping for…read morethe fall season. Unfortunately, my experience was very disappointing due to a clear lack of customer service. Upon entering, I was not greeted or acknowledged by any staff. Even when I was visibly in need of assistance, one employee came near me but didn't offer any help or speak to me. I had to initiate the interaction myself, and even then, the response was unenthusiastic and dismissive--as though helping me was an inconvenience. As a long-time shopper at Gap/Old Navy, not just for myself but also for my children, this left a very negative impression. I truly hope this experience is not reflective of the company's customer service standards overall. In my own line of work, we are rated #1 because we prioritize the customer experience. I would highly recommend additional training for your staff to ensure that future customers feel welcomed and valued.

    I went into this Gap knowing what I was looking for. It wasn't hard to find the item as the store…read moreis fairly organized. I had purchased the same item at another store so I was really there to pick up another pair in a different color. I always check out the clearance section. It appeared in a bit of disarray. It may be because it was a Saturday afternoon and picked over. The clothes were not at all organized. No big deal for me at the time since that was not my focus. Gap was having a great sale of 40% off their pants. Getting a deal is very important to me so I was happy to find this deal when I went in to shop.

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    Gap Factory
    Gap Factory

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    Hartstrings - childcloth - Updated May 2026

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