Such an amazing store. So sad that they closed, however they had the most amazing customer service…read moreand the clothes were so cute and the floor was so organized. This was a place to shop forsure! Oh and they gave free balloons to kids too!

I am all about a bargain. Shopping here is nice because it's part of a larger outlet mall. I went…read moreduring Black Friday weekend and wow, craaaazzzy!! And even more crazy I came by the Tuesday after, the sale was better after Black Friday! Suckas!! The customer service is nice, not always at first but they warm up once they recognize you. Definitely stop in if you are in the area, worth seeing the deals (although there's a ton of deals and options online)

Both employees are behind the register on their phones not greeting customers, not asking if anyone…read moreneeds help and what's worse while the female is cashing out the Male is gossiping to her. I went to thre register to ask a question they both had their backs turned to me and I had to tell them to turn around and look me in the face.. HORRIBLE CUSTOMER SERVICE

Very disappointed with this location. I drove 45 min to this store as I wanted to replace a swim…read moresuit that they no longer have online and they said I might be able to find at outlet store. I got here and store associate is on lunch. It happens. I sat and waited. Return time was 1:50pm. No one came back. Families that were also trying to gain access to store were disappointed and tried the door. I waited till 2:15 pm and tried calling the store number and reaching out to customer service online. Online chat btw was a joke as it said no one is available and if I leave my email I could have someone reach back in 15 min. Overall a waste of a afternoon and a trip. Hugely disappointing.

It was probably not the best idea to go here on Memorial Day, but I did…read more I was gifted a Greg Norman golf shirt that I needed to exchange. I was already in the area so what the heck. The weather was sketchy so I didn't think it would be too crowded but that was a bad call. The parking spaces are WAY too small! Larger SUV's taking two spaces & you can't blame them. I got to the store & made the exchange & got out of there PDQ!

Review for Charlotte Premium Outlets…read more After relocating to Charlotte from the San Francisco Bay Area, I've kept my same philosophy about shopping: retail prices are optional if you're willing to do a little homework. I'm always looking for quality and value without paying unnecessary markups, and this outlet center has been a very reliable place to find both. I needed professional clothing, shoes, and luggage for work, so I made the drive out here--and I found everything I needed in one trip. One of my best purchases was a beautiful piece of luggage from Travelpro at a great price. Many of the stores also offer additional discounts if you sign up for their rewards programs, which can make the savings even better. Stores I frequent most: * Banana Republic * J.Crew * Ann Taylor * LOFT * Saks Off 5th * Old Navy (very large location with great basics) * Le Creuset -- always fun to browse, even if just window shopping If you have the time to look carefully and shop strategically, you can really find high-quality items here at excellent prices. My personal shopping strategy: * I avoid weekends whenever possible * I park near the Saks entrance, especially along the back row where it's easier to remember where you parked * I shop during off-hours for a calmer, more efficient experience Parking overall is plentiful, and the layout is easy to navigate once you learn your preferred entry point. Another thing I appreciate is the atmosphere. In my experience, the staff across stores have been knowledgeable, polite, and helpful. The overall vibe feels practical and approachable--people are there to shop, not to show off. There are also plenty of restaurants and fast-casual options nearby, so it can easily become a full outing. If you're planning a larger shopping trip, using store hold or will-call services can be a smart way to keep your purchases secure while you continue browsing. As someone who pays attention to value and cost of living, I've found shopping in North Carolina--and the Southeast in general--to be refreshingly affordable compared to the West Coast. That difference alone makes places like this especially worthwhile. Bottom line: Easy parking, strong value, and a wide selection of reliable brands. If you shop strategically and avoid peak times, this outlet center can be a very productive and enjoyable place to find quality items at fair prices.

I recently visited your store as I've just moved to the area and was excited to start shopping for…read morethe fall season. Unfortunately, my experience was very disappointing due to a clear lack of customer service. Upon entering, I was not greeted or acknowledged by any staff. Even when I was visibly in need of assistance, one employee came near me but didn't offer any help or speak to me. I had to initiate the interaction myself, and even then, the response was unenthusiastic and dismissive--as though helping me was an inconvenience. As a long-time shopper at Gap/Old Navy, not just for myself but also for my children, this left a very negative impression. I truly hope this experience is not reflective of the company's customer service standards overall. In my own line of work, we are rated #1 because we prioritize the customer experience. I would highly recommend additional training for your staff to ensure that future customers feel welcomed and valued.

I went into this Gap knowing what I was looking for. It wasn't hard to find the item as the store…read moreis fairly organized. I had purchased the same item at another store so I was really there to pick up another pair in a different color. I always check out the clearance section. It appeared in a bit of disarray. It may be because it was a Saturday afternoon and picked over. The clothes were not at all organized. No big deal for me at the time since that was not my focus. Gap was having a great sale of 40% off their pants. Getting a deal is very important to me so I was happy to find this deal when I went in to shop.

Advised that the fitting room was closed over 45 minutes before the store closes. You are clothing…read morestore, people want to try on the clothing before they buy it.

Old Navy - when you've seen one you've basically seen 'em all. This one is no exception. It's an…read moreoutlet style Old Navy, though what's the difference really? Actually for it being an outlet, the selection was rather lacking. They had a very spare selection of assorted colored T-shirts. Usually this is an area in which they're winning the race by a long-shot. I guess this location is lacking because it's so small compared to a normal Old Navy (probably twice the size). They also don't have any of the work-out gear line that I like quite a bit. Prices aren't bad. Perhaps just a bit better since it's an outlet. As always with ON they seem incredibly overwhelmed and tables just become giant piles of clothes that staff can't keep up with.

Dissatisfied and frankly very upset with the gentleman at the counter tonight November 23rd that…read moremade comments to a different customer after I had issues with my payment and made comments to them about me having no money? Unacceptable. I made full payment with his colleague that was very very helpful and assisted me in switching my payment over. Disrespectful. I won't be shopping there again and would rather do so online. Do better and maybe don't talk OR judge about your customers..... WHILE YOUR WORKING? Just a suggestion?

This Ralph Lauren outlet store is decent and you will find a nice bargain or two but ultimately I…read moreprefer to get my Polo clothing online or at the mall. To add to this point, there are times when The Polo sections at the mall have better pricing and quality. The store is definitely clean and well laid out. The associates are friendly, helpful and knowledgeable about their products. Overall, this is a decent Ralph Lauren outlet location if you want a wide variety to choose from but don't expect many bargains.

This TH store located inside Charlotte Premium outlet is relatively small store. It was clean and…read moretidy. They got products for men and women, but too many for kids. There are some accessories by the checkout area as well. Prices were decent including the sale discounts. Saw few associates helping customers with checkout and tidying up store as it was almost closing time.

We were hopping around the north and south Carolina borders and found this great outlet mall. I…read morereally don't like to shop, but figured that since it was an outlet mall I would check it out. We needed to get clothes for the kids, even though they wouldn't be wearing them to school. They still needed new clothes. Growing like weeds! We came into this store and we're very surprised at the size of the store. Not only was it big, but they had something for everyone. Girls/Boys, mens and women's. The kids weren't with us so we had to make some guesses on sizes. I figured that if something didn't fit my son, I could wear it myself. Tommy can be fairly universal. The staff was very helpful. The store was clean and there were a variety of sizes to choose from. We came out with bag full of clothes. And a great discount!

This J&M store was super clean and organized. They got excellent men's collection of clothes,…read moreaccessories and shoes. For shoes there was a whole section shoes on sale, organized by sizes. Prices were 20%-30% cheaper for those. The store also had B3G1 free offer on all shoes. There was one associate working at the time, helping out a customer, while greeting everyone else who were walking in and out.

Excellent experience working with Gabriel! He was very helpful over the phone and a delight in…read morestore. Great asset to your team. The store was well organized and most other employees either smiled or said hello. I purchased a great pair of boots - for a steal too! All around a happy customer.

I can not tell you how awful our experience with these pacsun cargo jeans was. 2 stars because…read morethese $75 jeans USED to be cute. I bought these in September 2023 for back to school. My daughter was thrilled. She wore them probably once every other week BUT at the end of December, she was at school (8th grade) and these things just sprouted a runner like a crappy pair of pantyhose! Right in her crotch! The EMBARRASSMENT IN MIDDLE SCHOOL IS HORRIFIC! Now, my daughter is no acrobat, dancer athlete or gymnast. She's into art so She isn't out there doing splits. I tried contacting pacsun and there is no human to contact. This is the first poor review for clothing I have ever given. I am LIVID and my kid gets bullied for this now! WORST EXPERIENCE EVER!