My family member has lived there for 9 months now. We stop in frequently and she is getting great…read morecompassionate care from the wonderful staff. The place is clean. Lots of fun activities going on and residents appear very happy. Food is great, always choices. Residents get involved with things as they choose which for many, gives them purpose. Staff are always communicating with the families and address any concerns or questions immediately. They do a great job helping the family members adjust to this transition as well! Grateful!

Wonderful place for my mom!!! The staff is outstanding, the really get involved with the residents…read morehelping with all of their needs.

I am sharing a letter that I received while having the pleasure of loving and caring for the most…read moreincredibly beautiful "Friends" as we refer them - our residents in an Alzheimer's community - The Arbors at Victorian Place. I simply cannot express how my position within this company has enriched MY life! I'm a successful business owner of 27 years - stepping into a role, for what I felt very needed as personal "therapy" - I knew that it was time for me to give... because I have been given so many Blessings over the years. I also recognized the hand of God in doing so! I accepted a position with Americare knowing that in the health care industry, it's about care and nurturing - that I would be drastically - financially stepping back - but I was guided and encouraged by a much higher being than my pride. This position allowed me to love these grandmas/grandpas/mothers/fathers with more passion than I can ever explain. These "Friends" of ours - who I felt I was there to provide them with love, care & companionship not only provided me with what was missing in my life - but also provided me with great insight as to what is most important! In caring for our "Friends" it has absolutely been THE most fulfilling and rewarding position that I could have ever stepped into. When you sincerely look into a "Friends" eyes, and they immediately know to trust and love back - it's astounding! It's Beautiful! Just as Beautiful as they are! They struggle with daily activities that we take for granted. They just want loving hands, guidance and joy! My life has turned in a different direction - I've returned to my personal company, but I thank God every day for placing me in a role such as the role at The Arbors. I will forever be grateful and now know the full meaning of true loving health care. This is 1 of the many letters I received from Family Members: My father and I have had the experience with both Victorian Place and The Arbors. My father began his journey in his early stages of dementia at Victorian Place, the Assisted Living building on the campus. He had a stroke shortly after his stay there, lending a big decline in his memory. We quickly realized The Arbors would be a better fit. While living at Victorian Place, the Administrator, the Nurse and the staff were nothing shy of professional at all times. The Arbors lends the exact same professionalism, plus a staff that gears their attention to the personal needs of each "Friend" as they call their residents. They realize with dementia that every person requires a different approach to their care. I quickly realized that people with dementia are uncooperative and resistant to daily activities - bathing - dressing, and eating. I've seen residents reel out control, and confused by what they are asked of. The staff breaks each task into steps and, in a reassuring voice, explain each step before they do it. You see the compassion each of the CMA's have for the "Friends". When my father moved in, we filled out a "life story"... this is to help the staff communicate or divert my father if needed. With the staff knowing and using this, it makes him much more comfortable through the day. This Memory Care setting was difficult for me to be around at first. There is a lot of stimulation, and many different "personalities" from each of the residents, but I've grown to realize it's the disease. And I now know this company puts a different spin on how they take care of families. Their "best friend" approach helps me and my family in knowing they provide care encircled around my fathers and other family members parents past, not just for generic responses. My family and I are very happy with our choice here. It's very comforting after visiting, knowing that dad will be cared for with great attention.

I don't know how they got a 4 star rating, because it's a stretch to give it a 2. I would never…read moresuggest anyone live there unless the can do everything for themselves. The food is pretty bad too.

Only send a family member who you hate and want inheritance from. My mother is in a life…read morethreatening situation right now. I literally begged them to send her to the hospital. She was in the reach unit. I threatened lawsuits, hotline and nursing board reports. They made her wait 4 days for a Doppler test which was ordered "stat", meanwhile I'm calling them multiple times a day about it. My mother calling me in tears. I have seen her cry less than 5 times in my life. That's just to start. I had to physically confront these people about turning her every 2 hours. I made a big fuss about it. The next day I call to ask about her leg (where they found a giant blood clot btw) and the nurse "Laura" asked me to clarify if I wanted her turned during the day as well. Are you fucking serious? She can't roll over on her own and them leaving her leg swollen and painful for days made it worse. Her reasoning was that she was up for meals. There's 4-5 hours between meals, Laura. There are fucked up nurses working there. Being a nurse I know exactly how much they denied her care. I'm 500 miles away. They told me if I was that concerned I could take her to the emergency room. I can't even take her to my car without mechanical assistance. No one could. They finally checked her blood flow and immediately sent her to the ER. Now I'm sitting here hoping she doesn't throw a clot to her brain, lung or heart. Lenoir Woods clearly will just let your loved one die, even as you beg for mercy and threaten them with a lawsuit. Another reviewer lost her family member due to their abuse. The whole facility better be praying that nothing happens to my mom.

Can I move in? This place is better than college! We spent 4 days visiting my grandmother here and…read morewere extremely impressed. The amazing staff seems to really WANT to be working there, and it shows - they know residents by name and remember their preferences; they're also very friendly, offering hugs and physical contact as desired, which my grandma commented is much appreciated, as it's something commonly lost in old age. I was also impressed by the large, prominantly-posted sign listing the Residents' Bill of Rights, detailing the kind of treatment residents can and should expect (and what to do if they ever feel those rights are being violated). The food in the dining hall was good, with a wide range of daily options and outstanding desserts (both regular and sugar-free), which my grandmother blames for her putting on 10 pounds. She's now switched to watermelon for dessert, so being a good grandson, I had to eat the apple pie, carrot cake, and chocolate sundaes FOR her. It's a rough life... The facility offers a full spectrum of care, from independent cottages up through skilled nursing. A shuttle runs to popular stores and town locations 4 days a week, and a dizzying array of activities are offered every single day, including their own movie theater and Wii sports! They even have a large library with an Internet terminal. The grounds, buildings, and rooms are all beautiful and well-maintained. All that is great, but the single most important and telling thing about it is this: My grandmother is comfortable and happy there. What else really matters?