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Lenoir Woods

2.2 (6 reviews)
Open • Open 24 hours

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7 years ago

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Ask the Community - Lenoir Woods

BrightStar Care - p4

BrightStar Care

3.0(2 reviews)
2.7 mi

I was no longer able to physically care for my wife 24/7 needs…read more After several interviews with other care companies, we chose Brightstar. We have been impressed with thier quality staff and thier genuine concern for my wifes needs and thier overall professionalism. I highly recommend Brightstar.

Used this company for my 88 yr father. I went away for 3 days out of town. Came home to my father…read morein the same clothes he was wearing for the last 48 hours. Not only did they not change his clothes, but he was in the same dirty disposable underwear for 48 hrs. No socks on his feet, but they left his shoes on him during the middle of the night! I have cameras in house and it's all recorded. Company fired one tech, but not the other one. Both were at fault. The tech they didn't fire left my dad in thigh high plastic sequential leg pumps. They were only supposed to be on for 60 mins. Per video, they were left on for 2.5 HOURS! My father couldn't get up if he wanted to since he can't get leg pumps off himself. They also left him in his room- except for meals when normally he sits in living room most of the day. They also didn't check on him for hours at a time! Again, all on video and shown to supervisor. This was in the Columbia Missouri franchise. Funny though that when I posted something about this on the BrightStar FB page, people told me to reach out to the main headquarters. I did, and NO ONE EVER GOT BACK TO ME! Shows you how little they care what goes on in their franchise business. I was told by the VA, who contracts out to them,to hotline with the state. I did that and the agency dropped my father as a client. They even billed the VA for that weekend services!

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BrightStar Care - P2

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P5

Lenoir Woods - retirement_homes - Updated May 2026

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