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Hartley Insurance

3.7 (6 reviews)
Closed • 9:00 am - 5:00 pm

Services - Hartley Insurance

Car and truck insurance

Life insurance

Vehicle

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Derek Poppell - State Farm Insurance Agent - State Farm Logo

Derek Poppell - State Farm Insurance Agent

(1 review)

I was in an accident it was 100% the fault of the other driver. Accidents happen. When they do you…read moreexpect your insurance agent and the company that has insured you for years to be there to help you out and to be an advocate for you. This accident happened two days before Christmas. Unfortunately, State Farm made the decision to total my car on an economic value decision, couldn't find parts to fix it. I've had a rental car since December 22 and while being in Colorado and having to take care of my granddaughter who has pneumonia I was informed that because they made me a lowball offer that they would no longer be taking care of my rental car!? now it comes out of my pocket. I've asked for an independent appraiser to review the decision, but how do you fight insurance companies without lawyering up! they give me a lowball offer on my vehicle they refused to work with me on keeping a rental car for a couple of weeks until I can find a vehicle to replace the one that was damaged due to one of their clients! At the very least, until this was settled, and we have a fair offer in place, I should've been given a rental car!? I am the victim, here they act as though I was the one that caused this accident! I know that I'm not the only one that feels this way about insurance providers. We pay premiums that are outrageous and then when something happens and an accident occurs we are told that if we make a claim we will be dropped, even when it isn't our fault. We are given limited assistance.

From the owner: ID-557154 Here at the Derek Poppell Agency we are devoted to helping you live confidently by…read moreprotecting the things that matter most in your life. Whether you choose car insurance, home insurance, life insurance, business insurance or any other kind of insurance; choosing State Farm and our office is a decision that will have you feeling like family in no time flat.

Jared Stokes - State Farm Insurance Agent - State Farm Agent Jared Stokes

Jared Stokes - State Farm Insurance Agent

(2 reviews)

Jared Stokes is my new Insurance Agent!!!!!!! He's helped me…read moreevery step of the way, provided me with my own copies of everything I needed for my Vehicles Insurance Information. He explained everything I needed and more. He really cared about the services he provide. I'm am 100% satisfied so far and I look forward to working with him in the future. 5 Stars FOR SURE!!!!!

Wow! Very excited to be the first to give Jared Stokes office his first rating. From what I…read moreunderstand, the Stokes family has been in the insurance business for a long time. Going from father to several sons. Jared is fairly new. This is the good part. Jared and the people he hires are eager to please their clients. Please read my Review of another Eagle, State Farm Agent, Steve Garringer office. I left that office as I was treated poorly by the agent, Mr. Garringer himself. In what Mr. Garringer said, at that office, was that this is a State Farm issue and nothing could be done by him to resolve it. I was on my own to fix my vehicle that was not fixed appropriately. Both State Farm and the body shop blamed each other and I was stuck in the middle. But my agent was NO help to me to resolve the issue. In fact the body shop bent over backwards I thought with the Garringer Office in trying to resolve. So being with State Farm since 1977 and 7 years with Garringer office I moved to a new agent. The Garringer office was not doing anything to help resolve the issue. I went into the Jared Stokes office and spoke with Jared, who is polite and professional. Told him why I was moving. Jared told me straight up he was not sure if there was anything he could do. But also said that something did seem to be wrong and was unsure why I was being left to defend for myself. Jared promised he would have his staff look into it and get me answers to what happened and why. I had no idea if the results would be any different. I just wanted some answers. I mean its been almost two years since the damage. It became more of a principal with me that someone dropped the ball then the money. Jared assigned an almost two year old auto collision case that was not resolved to my satisfaction to his employee, Jessica. She is amazing. She checked into the case. She kept me updated almost by the hour. She found some mistakes were made in the way my case was handled. Just as I had complained about to my other agent. Jessica found there were some mistakes made. Simple mistakes and poor communication. No real fault of either side. Once Jessica, explained everything to State Farm, they agreed with Jessica. Jessica got me the rest of the compensation for my collision. $420. Jessica worked out a deal with the original body shop and both sides were happy. Also I was very happy, that my thoughts that someone was not doing their job or made a mistake, was correct. And I did not have to do the work to find all this out. Jessica did all the leg work and put some time into my case. That is really all anyone wants when they hire an agent to work for them. I could not be happier with the new office. I highly recommend Jared Stokes office. Ask for Jessica.

Hartley Insurance - autoinsurance - Updated May 2026

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