We like Harter House. As seniors and retired we shop at the Hollister store in Branson, Mo about once a week. Lately we have noticed many specials in the weekly ads are not available. This has happened multiple times. My comment, Harter House had Dungeness Crab on sale last week. For a special occasion I wanted to buy 3 pounds (3 bags). Drove to the store (30 miles) round trip and they were out. A nice fellow said they would have a truck in at 5am the next morning. Came in the next day early and nothing. Did this again the next morning and nothing. Finally I asked for a manager. The manager was nice but didn't know why they were out. She asked over the intercom to speak with Jake. Jake came up to the office and said they didn't have the product in for over a month. My question to management, what the heck? Maybe because of this, I might be loyal to another store. The manager never offered a rain check. I would have been satisfied with that. Little things make a big difference. So, I drove over 120 miles on a fixed income, with high gas prices as a senior for nothing. Hope upper management gets this message.
Joe, Branson, Mo. read more