I have been taking my cat there 10 years and counting. Dr. Raley is absolutely wonderful! She's…read morevery thorough and doesn't try to push unnecessary procedures or products on you. She makes you a part of your pets treatment plan and takes the time to explain everything to you. The rest of the staff is very courteous, compassionate and friendly. I've had to call after hours a few times and they were very, very quick to return my call. The office is always squeaky clean as well as the exam rooms! I've never seen animal hair floating in the air or left with animal on my clothes. As long as this establishment remains open it will be the choice for my cat!

We will not even try to come to this facility again Can remember the name of the receptionist, but…read morewas very rude. No the brightest chicken in the coop.We had been going there for years, suddenly treated as a new customer with a 3 month wait. My cat had become very ill. Through that Grace of God, we found a very caring staff in the area who literally saved her life.Thanks to a wonderful staff

Hillside Animal Hospital is the most wonderful Vet practice we have ever used. Our 4 month old lab…read morepuppy, Floyd is our 5th lab retriever we've taken to Hillside over the many years. There are times we have had to take our dogs closer to home, and we just see a complete difference. Dr. Ben is always patient, knowledgeable and professional with all of our many questions (especially since it's been 14 years since we had a puppy). We never feel rushed, confused, (or pressed upon to add services as I see in October's review). This is simply not the case with Hillside. Their staff is pleasant, efficient, extremely caring, while also being knowledgeable & professional. I've never met anyone at Hillside that gave us less than excellent & exemplary customer service. I recommend Hillside to any animal lover!

Such a great Hospital with very friendly and professional staff. They go extra mile ( or two) to…read morehelp their patients and even in difficult, very busy situations taking time and communicate and most importantly care. Special Thanks to Dr. Ben for his care, paying attention to very little details and establishing treatment plan that proven to be successful. Team took our little dog in critical condition in times when many appointments already been pre-scheduled but we didn't wait pretty much., in no time the team took care of him and Dr. Ben performed all tests in timely matter. We believe it all saved our dog. Again, very much appreciated! Way to go! God bless you.

Wonderful staff. Helped my dogs problems when no one else could. Such a cute, friendly store. And…read morethe delivery service was so unexpected! Highly recommend.

Very nice people. Friendly atmosphere. Very helpful. I…read morelove their dog that watches everyone come in the door. A great selection of cat treats and toys. I love their store.

In town on vacation and had an emergency and was told they only accept existing clients and could…read moreschedule an appointment in 3 weeks to become a client...thanks a lot.

April 27, 2026 Dr…read more Rick Jenkins Pineview Veterinary Hospital 85 Pineview Dr. Oakland, MD 21550 Ref: Bodie McGowan, Beagle Dear Dr. Jenkins, We have been coming to Pineview Veterinary Hospital since late 2013. We brought Dakota, Sampson, Jingles, and most recently Bodie. We had come to believe the staff at Pineview knew what they were doing. When we brought Bodie in specifically for a serious limp on 2/23/26 we expected nothing less. We were told he probably pulled a muscle and we should permit only limited leash walks and confinement in our house. That day, he was also updated on all his vaccinations. That visit cost us $271.78, including $14.80 for pain pills. Bodie normally doesn't walk. He runs. This was going to be very difficult. But we tried. Despite our best efforts he kept getting worse. Not better. We called and it was suggested we bring Bodie in for X-rays. Just in case there was bone damage or other serious injuries. We did so on 3/9/26. We left him for the day and was told the X-rays revealed nothing. The verdict again was sore muscle. We were offered the opportunity to send the X-rays to a specialist for an additional fee. We declined. The X-ray visit cost $464.92. Throughout this time when we told friends what was going on and the first thing they said was it sounded like Lyme disease. They asked if the vet had checked him for Lyme. Although we didn't know, we assumed so. We trusted Pineview. On 3/21/26 I called to talk to the veterinarian. Bodie was getting worse. We were only letting him outside, on a short leash to pee and poop. He was both in pain and going nuts from his imprisonment. I left a message. No one returned the call. Bodie kept getting worse. I called again on 4/13/26. Again, I left a message. Again, no one returned the call. Friends had given us the name of their veterinarian. We called and set up an appointment for 4/14/26. We called Pineview to get Bodie's records. When the email arrived, we discovered his last Lyme disease testing was 8/8/25. He was not tested on 2/23/26 when we brought him in specifically for his limp. On 4/14/26 we went to the friend's vet. He was immediately tested for Lyme disease. He tested positive for both Lyme disease and Anaplasmosis. He was given medications for both. As it would happen, someone from Pineview finally returned my calls while Bodie was at the new vets. Bodie was later diagnosed with chronic Lyme disease. Today Bodie is up and running. He still has a minor limp. But his is outside half the day and running around again. We noticed a change after three days on the Lyme disease medication. All this by way of saying we were very disappointed in the performance and professionalism of Pineview Veterinary Hospital and your staff. Bodie spent almost two months getting worse and worse. We don't know if the chronic Lyme disease damaged any internal organs. We do know we will not be back to Pineview Veterinary Hospital. I am also requesting a refund of the $464.92 X-rays necessitated by the failure to test for Lyme disease. Regards, Tim McGowan (Address removed) Davis, WV 26260 UPDATE AS OF 5/20/26 5/12/26 I MADE THREE CALLS ASKING TO SPEAK WITH DR. JENKINS. HE WAS UNAVAILABLE. I ASKED HIM TO CALL. HE DID NOT RETURN THE CALLS. 5/13/26 DR. JENKINS CALLED TO SAY THE REASONS FOR THEIR ACTIONS WERE COMPLEX AND HE WAS WRITING A LETTER IN REPLY. I'M NOT SURE WHAT'S COMPLEX ABOUT NOT FOLLOWING INDUSTRY STANDARD PRACTICES OR RETURNING PHONE CALLS. BUT I AGREED TO WAIT FOR THE LETTER. 5/18/26 I CALLED TO ASK WHEN I MIGHT RECEIVE THE LETTER. DR. JENKINS WAS UNAVAILABLE AND DID NOT RETURN THE CALL. 5/20/26 I CALLED THREE TIMES TODAY DR. JENKINS WAS UNAVAILABLE. I ASKED FOR A RETURN CALL. I DID NOT RECEIVE ONE.

I just cannot say enough good things about Western Maryland Animal Hospital, the staff and the Dr…read more Prior to taking my cat in I was really convinced it was a urgent if not critical issue due to being misdiagnosed previously. The Dr. took his time with us and really put my mind at ease and as it turns out its not that bad of an issue and can be easily treated and managed. I've never had this good of an experience at a vet before and both my cats will be lifelong patients!!

Wonderful staff,friendly, clean, respectful, professional. Dr.Fox is amazing and was able to help…read moreour fur baby gracie in a matter of minutes of seeing her. We are so grateful for you all of you for making her feel better. She is almost back to her normal self.

Went to the animal shelter to look at the animals just wanting to look around. The older lady at…read morethe front desk with short, dirty blonde hair,with red highlights was so rude to us! We will not go back or donate until she is gone.. we always donate food, blankets etc... I was so upset when leaving that place one of the employees seen and told us to come back and talk to and I forget the name he said but the employee said a lot of people and the employees don't like her.. This lady Obviously hates her job and there is no way we will go back there to be treated so horribly.. as for the other employees and staff they was great and always have been and I feel sorry they have to work with this lady.

Great people taking care of homeless animals! They work hard to get the animals adopted out or…read moreinto a rescue. Lots of fundraising goes on to help with the cost of vet care and other expenses. Love the ads you see when you go to the movies! It is great to see the staff and animals on the big screen!

Nice looking facility near the human resort. Unfortunately they did not bathe nor trim nails as I…read morehad asked for upon checking in for a 2 night and 3 day stay. Also did not follow feeding directions to add water to dry food as greyhounds don't chew like other breeds. God thing I did daily checks. Placed a blanket on the cement floor which was very slick. Also failed to provide an elevated bowl. Reason I mention, is because I CALLED AHEAD and stated I would bring one if they didn't have one. I was assured one would be provided~ NOT! Given some excuse that another dog had chewed it up and was not available. If you knew this, then why did you insist when I called to not bother to bring mine? Definitely will not be coming back here.

My chihuhua's very first day at Daycare was at this FABULOUS place!…read more With a 2 story air balloon mascot named Bentley sitting outside the resort & spa, it's hard to miss while driving down National Pike Rd. Having just opened in May 2009, it's a smacking brand new space, so it's very clean, with polished hardwood flooring throughout, and the staff are very friendly (except when you are running late to pick up your pet, EVEN THOUGH you have informed them several times you may be 15-20 minutes late)... The daycare hours are 8am-6pm daily, and if an additional hour is required, it's at an additional cost. Makes sense! However, please note: they are not pleased if they have to stay later than 7:00pm. I do not mind shelling out for their additional services, but, although they WILL wait, they are very strict about locking up at 7:00pm...and their friendliness sizzles down a notch or two... My puppy was very comfortable with all the staff there, and seemed a happy camper when I went to pick her up! Also, I was touched that they hand crafted a hot pink name tag for her, took a photo of her, and framed it as a souvenir! Aaawww....sweetness!!! Nice added touch for going the extra mile! I love this place! If this was close to where I live, I would bring my dog here every weekend! It's very hard to take my dog elsewhere after such great service and cleanliness! My only advice: I wish they would be willing to extend their hours if needed! Like I said, I don't mind paying for the extra hours!

Curb side pick up service! My golden gets excited & is hard to handle. So this is a wonderful…read moreservice! We've never had a less than perfect grooming experience & the staff is so friendly & caring.

Hands down the best my pups ever went to. They love their monthly day at the spa!! I know they are…read morein great hands when I drop them off!