I brought 3 business associates to harrys last night. It was an important meeting and I thought I had chosen a refined restaurant. Short summary: very good food, poorly trained waiters (when asked about the soup of the day they replied they didn't have any soups -- and one of my guests pointed out the soups on the menu...) and a poorly handled soup spill! when serving the soup the gentleman serving it spilled it onto my guest. it made a mess on the table, significant amounts on my guests shirt, etc. it was a careless mistake but instead of profusely apologizing, offering to have his shirt cleaned or at least paying for it to be cleaned, free drinks, reduction in charges on the bill (all of which I have encountered in other nice restaurants in such unfortunate situations) -- nothing happened except the server asking my colleague if he needed anything. I was embarassed and upset about the situation and figured they would eventually come over and apologize again and make some kind of offer to make ammends. that did not happen. Eventually Iasked the waiter who the manager was --- and to my surprise it was the gentleman who spilled the soup. I got up from our dinner discussion to talk to him near the check in desk. He was a polite listener but cavalier about the situation and didn't seem to think it was that big of a deal. His main point was that my guest was asked if he was OK and he said he was OK -- thus it was "done" in his mind. My guest is a gentleman and would not make a scene about this -- and the main point is that the restaurant bears the responsibility to make it right -- not an irate guest. Poor leadership and poor management sums up the story here and they need new management for Harry's. The hotel should take note. After my discussion they did offer free coffees, but what if I had not approached the manager about my frustrations? The point is that in a good restaurant I wouldn't have been required to do anything -- they would have immediately taken care of the situation. I will never go back to Harry's and recommend others to think twice. read more