Jesse P from their BG office has helped my family IMMENSELY. He is so patient and kind and unlike…read moreother therapists we've worked with. He really got my child to open up and really partake in healing. I am forever grateful!!

I started coming to Arbor counseling about seven months ago and my counselor Jeff Miller is one of…read morethe best people I've ever met. He was very caring and introduced me to EMDR therapy which helped greatly with dealing with past issues. Jeff never made me feel like he was forcing me into any kind of therapy, he tailored everything to what I needed and what I requested. Judging by the reactions that I got from several different patients when they saw their therapist, I can only imagine that everyone there is just as caring as Jeff. I would highly recommend Arbor counseling to anyone who is looking for help to get through tough times.

The staff, the therapists, and the building itself, all fabulous. As I'd say to anybody seeking…read moretherapy, know the realistic limitations of the progress that therapy alone can achieve.

Just an overall bad experience. HORRIBLE office staff. Unprofessional and completely useless "…read moretherapy". Wouldn't provide constructive, productive, advise or counseling. Had no problem billing us however. Truly NOT someplace to look to for help. Ended up just causing more problems in the end. Shameful really

Had a month starting in gurnee IL , had 1/2 a day into work and within a 2 minute span with a new…read moreclient and had a groin injury. Pulled a muscle and confirmed that the BCBA instructed me to sprint , full speed to catch up, not being an athlete the way this injury happened was not on management. This was a very high performance pressure to maintain, minimal verbal communication with management and burnout from all staff. 2/30 were cordially kind. Harsh and intense stress here.

This place used to have the best pizza. Now it's just okay. The people are really niceread more

Absolutely amazing psychiatrist. She took an incredible amount of time to listen to my concerns and…read moremade sure she validated my experiences. She was able to offer new options related to medication and therapy that I had never known about before. I was nervous going in, after negative experiences with previous psychiatrist, but she made me feel completely at ease. I had plenty of time to explain my mental health history and I really felt listened to. This is the first time I have had such a positive experience regarding mental health and I was completely blown away. I am so happy to be under her care and I know that I will be successful in treatment. She is an absolute blessing!

This place is awful with booking appointments. I've been calling for over a month to see a…read moretherapist for various reasons and it's always a run around when they call me. I've had to give the same basic information almost 10 times to several different people to no avail. Think I'll just try somewhere else that actually cares about getting patients seen for mental health.

This review is not specific for this location but this organization. I hadn't even began to seek…read morecare and they were already so unprofessional. Despite wanting an in person appointment I scheduled a telehealth visit to receive a sooner appointment. After rescheduling my entire day for the telehealth appointment...the appointment was cancelled 2 hours before with only an automated text notification with no reason being given and automatically rescheduled without asking if that time works for the patient. I work in the medical field as well and so I know patient care etiquette and this place has none which I noticed from the get go. They seem more therapist centered versus patient centered. They also never answer phone calls. The therapist who cancelled and reschedule without providing any direct communication is Caitlyn Raquet. Seeking counseling services is already difficult for many people. Organizations like this make it that much harder.

From the owner: If you or a loved one live in the Gurnee area and are experiencing depression or anxiety, marital…read moredissatisfaction, behavioral and learning problems, substance abuse, PTSD, or simply feel the need to speak to a counselor, we're here to help. Our therapists are highly qualified and ready to help with a variety of issue, with schedules that can accommodate most people. We accept most major insurances and offer flexible payment plans. You can choose your therapist online or call now to schedule an appointment.

This woman is a menace! She made my 7 year old daughter cry during a telehealth appointment by…read moreasking her inappropriate questions. Such as, who does she love more her Mom or Dad and who would she rather live with. After 2 visits via zoom with my daughter, Mercedes "diagnosised" her with "adjustment disorder, anixety, and depression". Mercedes is merely a licensed professional. Much like a plumber. She has no business making any "diagnoses". Which were later debunked by real doctors, btw. DO NOT hire this woman! I will be filing an official complaint.