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Harry King - Rocket Mortgage

4.0 (1 review)
Closed • 8:00 am - 9:00 pm

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2 years ago

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CrossCountry Mortgage

CrossCountry Mortgage

(7 reviews)

Campus District

I have already filed a complaint with the BBB, and my previous negative review was reported and…read moredeleted by Yelp. My lender sold my mortgage to CC Mortgage so I had no say in this lender being my mortgage provider, just throwing that out there. 1. When my loan was transferred they took WEEKS to setup my account so I can pay my mortgage. Yes, there's a "black out period" where I can't be charged a late fee due to the lender dragging their feet, but as someone who is always on top of their bills, this "we're slow, but hey, don't worry about it" business approach is really lazy and sloppy. We're in 2026, it should never take this long to set up an account for a mortgage transfer. My mortgage was bought and sold a ton of times and never have I experienced this level of ineptitude. I called repeatedly asking for help in getting my loan number or any info. I kept being told "they'll take my number and call me back." They NEVER did. They also took forever in sending any sort of "hey, welcome to CC mortgage, here's your loan info" letter. It came weeks after my mortgage was already due. 2. I got a tax bill from the county who I assume sent a copy to the old lender. I kept calling CC Mortgage to just simply ask if they received the tax bill also because there's huge penalties if the bill isn't paid on time. I escrow my taxes btw. I called daily, same circus of "we will call you back" (but never will). I expressed my concern over not talking to anyone that can help. It's just always their "corporate secretary" who also says "she can't transfer me to the right dept due to the number of calls". Well, they're not even GETTING calls because I tried that and I always get the secretary. I got so frustrated I started calling multiple Austin and surrounding city CC Mortgage branches just to see if they can look at my account. They can't. They just give you more numbers to try and an email (for anyone else that sees this review and has the same problem): Research.incoming@serving.crosscountrymortgage.com (Don't forgot all those dots in between words) I have no idea if that email is actually going to do something but now I'm here writing a rant of a review because I'm so mad I can't get anything resolved.

Very pushy local office manager; southern Illinois. Called 3 times the corporate office in…read moreCleveland, Ohio, to report my experience and seek a resolution. Never got a call back. Most disrespectful to a potential customer in good standing, all the way around. Lost all credibility, in my opinion. I do not recommend.

Harry King - Rocket Mortgage - mortgagelenders - Updated October 2026

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