Took almost 6 months to have a Claim finalized only to find out I may not receive the entire amount…read morethe insurance company paid them. The receptionist told me the insurance company overpaid the amount and that they would have to figure how much I would be credited to my credit card. I had over $3500 worth of work done only to be told they were expecting the insurance to only pay about $400. The dentist is great but their billing department is totally incompetent.

I have been seen twice here recently, once for a wisdom tooth evaluation and once for a wisdom…read moretooth extraction surgery. I worked with the Smiles staff the first visit and then with Dr Steven Doyle the second. During my evaluation I felt well taken care of, attended to, and everyone, especially the receptionists, were going beyond their line of duty to make sure I was doing well. During my surgery appointment, the staff was incredible, they were so supportive and genuinely cared about me. Not to mention Dr Doyle, who sat with me for as long as I wanted to with my X-rays and explained everything he was going to do and answered all my questions. Not only did he care for me before and during my surgery, but included his personal number in my post op paperwork and has texted with me on multiple occasions about my recovery and what is normal vs abnormal over a week after the fact. I was incredibly happy with my care there, and I am TERRIFIED of dental work so that is huge... thanks Dr Doyle!

I have been going to this dentist office for 12 years I took a few years off when I moved but I…read moreultimately came right back because of the superior service I have always gotten. I am back and just got a root canal today, in fact I jus s but the staff is amazing. I see Dr. T as in TEAM Him and his staff are truly amazing. They are so kind and thorough and excellent at what they did and do. I never felt an ounce of pain with my last root canal and I just can't tell you how great they are. It's like you walk in to family and they have the best rates and the best technology. There's many sunrise dental's if you live by Arlington definitely try and use their location because it's just like coming to your home and I never feel pain before or after or during my procedure they make sure that you were always as comfortable as possible. Their office staff is amazing. They are on it they know exactly how much you've left on insurance how much you have to pay out of pocket everything is literally talk to you immediately before the procedure so there's no surprises!! ..........! also they'll text you and you can text them right back they really go out of their way to give superior service and Dr. T they don't get better than him. In fact in my opinion he's fixing issues that my last dentist didn't do properly and it turned into needing a root canal. Even though dentist offices are closed right now they are open for emergencies and Dr. T and his staff got me right in since I had an exposed nerve and allot of pain. You will be in excellent hands and thank you Sunrise Dental of arlington for always having my back and making sure that I am comfortable and always I have been in amazing hands. Tarra D.

Staff is helpful, organized and provide excellent dental care instructions and answers all your…read morequestions!! I've referred my whole family. Thank you!

We've gone here for a couple of years now and love it. We've gotten cleanings and a couple of…read morefillings. Always have great hygienists when we come in. They're great with my daughter and myself. They always show what a priority my young daughter's comfort is during her care! Extremely efficient and painless. They always give great feedback and really care about your mouth health.

Lack of communication with staff. And lack of care from Dentist, will never return. Save your…read moremoney and time!!!

New Patient here! My dentist of almost 20 years retired and I was not looking forward to changing…read moredentists. I didn't have any personal recommendations so I was choosing blindly. Number one pick was Seven Lakes Dental. I made an appointment for a consultation and found I needed a crown. Today was my appointment and it went better than I could have imagined. Everyone is pleasant and knowledgeable, it's clean and organized. Dr. Larreau and his assistant, Kylie were so great. It was my first experience having a crown made the same day. Not having to wait and come back made a huge difference in my level of anxiety. Dr. Larreau made the crown and it fit perfectly the first time! That's never happened! No adjustment was needed and it looks like my tooth! I feel welcome and as a person with anxiety I feel secure. So happy I chose you guys! Thank you!!

It's interesting how most of the complaints are all similar, however unfortunate because I enjoy…read moregoing here. Dr. Thomas is a navy veteran. He is very friendly and did an awesome job, bravo zulu. Went in couple weeks ago had exam, and made a schedule for some fillings. The receptionist said you wouldn't owe anything because you have 2 insurances circled $0 in red and had me sign this paper. I went in today and got some fillings done the other receptionist Tammy said I had to pay, I explained to her before they said I wouldn't have to pay, which I didn't have a problem with paying. Tammy didn't believe me or want to hear anything I had to say. When I tried to explain she would cut me off and talk over me. She just wanted me to pay and that's all she cared about. Not to mention I could can barely talk to numbness in my mouth. I was getting very irritated and told her I had the paperwork in my car. So finally I got the paper from my car and showed her it was signed paper stating I owe $0. After that she stopped being rude, and let me talk. She then stated the other receptionist made a mistake. Apparently the mistake they made was my fault for not understanding the mistake made by the receptionist. Seemed like we were going in circles and she just wanted me to accept the issue and pay. So I decided to pay and walked out. Not a good experience.

very Professional, kind and understanding, I'm definitely going to be having All of my dental work…read moredone here in the future.

Office staff are very unprofessional. The dentist might…read moreprovide service for emergency; however, the office staff won't and "do not care".

Went in for my cleaning and everything went just fine. Another great experience at Pleasant Smile.read more

I Just received a random bill from pleasant smile dental months later after my root canal/crown…read more "Insurance Adjustment" and it's the "final notice before it goes to collections." I paid this off and I pay my dental insurance every month. This is crazy, I paid over $1500 for this tooth and this entire process. It's one scam after another with these people. How is this place still open???

This is the most unprofessional, unbelievable business I have ever dealt with zero accountability…read morein the slightest. How they are still in business I have no idea from forgetting about a patient in the chair twice with their mouth propped open with a crown molding inside. Going in for a crown and ending up getting root canal and being told everything is "100% good now " to not removing all the nerves and bruising her jaw in multiple places. Then when we do contact them about it they call my wife and talk down to her, speak to her like she is an invalid, get defensive and blame her when she asked for a refund and her dental records, oh yea and then to handle the situation with myself this morning with the attitude, disrespect, and arrogance that this lady did is despicable. I did not raise my voice, I was not argumentative I simply wanted a resolution, and she could not give one or even give a time frame to follow back up with me. I want a formal filed complaint against this Dentist *Dr.Dongho Kim DDS A complaint filed against the office of Arlington Family Dentistry and I want to see the lady that called my wife and that I dealt with, that called the cops on me, she needs to be terminated. And I want to be contacted with a resolution to this and some kind of compensation for the two botched visits, the multiple days of work lost because of the poor jobs performed, the mistreatment and disrespect from the staff and having to have the same procedure redone with a different provider. I will never use and/or recommend this business ever again.

I had let a week pass and make sure that I was making a review based on service and staff and not…read moreanger. I feel I'm ready to make my honest review. I came in early November for my first appointment, it was just a cleaning and to get a quote for having teeth removed and getting impressions made for dentures. After seeing the quote and having a conversation with my wife, I decided to continue. For starters, the dentist and his 2 assistants I dealt with are fantastic people. They obviously care about their jobs. From talking to them briefly, they seemed new to working for this place in particularly but you couldn't tell if they didn't tell you. My first of 4 appointments ended when I got my impressions done for my temporary dentures. I paid what was asked for me and made my next appointment three weeks away. Visit 2 started with the extraction of the bad teeth and fitting of the dentures. I was in love with this temporary solution, I could smile again. I remember hugging the dentist before I left and telling him thank you many times. I went to the front desk to pay what I owed and this where my experience with this place starts to go sideways. I'm greeted with a woman with very long blond hair and ask many questions. When do I make my next appointment? How long does it take for the final dentures to be made? These are the two question I was mislead on. Six weeks after my last visit is when I get a bill in the mail. It's for a bill that surpasses my quote by $200 dollars. Look, I get quotes are just an estimate but I still have two appointments left, final impressions and then placing and it's already over. I take a drive up there trying to get some answers and I'm not thrilled with how it goes. The woman I had the discussion with on my prior visit is there and all the discussion with those above two question are nothing close to what she answered the first time. She told me they'll call me in less than six months for the permanents and it'll be in less than six months. What she said in this visit was I was to call and make an appointment after my gums heal and new impressions need to be made. I take notes and ask questions like a detective and it's impossible I was mistaken. As I looked into her eyes while talking to her, she couldn't even make eye contact. She looked at her computer screen and couldn't stop blinking from how uncomfortable she was. I talked to the owner who itemized the bill to describe why I owe as much as I do and recommends calling my insurance for assistance. Why do I need to call my insurance? I'm not the one who needs to deal with them, if there's an issue. I politely told them I was going to hold off before paying the rest of the bill I currently owed. A week after this visit and clearer head from frustration, I arrive to pay the remaining balance and leave. If I would have just used this place for routine visits, it would have probably be an easy 5 stars, but I was quoted incorrectly, deceived by front staff, and asked to deal with insurance myself. All this leaves such a bad taste in my mouth, I cannot give anything above a one. Just thinking about this makes my stomach turn. I will say one positive thing before I move on. I've had anger problems my whole life, it's just an emotion I can't control. I have recently started to improve on it in my life and this whole experience could have easily brought this anger back. I am proud to say I was always able to keep it in check despite the layers of frustration I had to face. This is one improvement in my life I am very thankful for.

Everyone in this office from the front desk, the dental assistants and the dentist were all…read moreamazing! We came in for a first dental visit, clean and check up. We ended up with a tooth extraction and my 8yr old was comfortable and did so amazing. At the end she said "this is fun!" While she was still numbed looking for a great dentist that's great with kids, look no further because we were thankful how great they did with our kid.

I avoid the dentist at all costs so when I finally go in I'm usually needing a lot of work. Dr…read more Pham and his staff treated me so kind. I didn't leave feeling bad about myself for not keeping up and the fact that they made me so comfortable I now feel like I can finally keep up on my dental needs. But I will ONLY be coming here.

I was absolutely dreading this visit, I have terrible teeth and this was one of the remaining…read moredentist in the area that were accepting new patients. To my surprise this was a great visit. The dental assistant was a very kind woman and the main dentist was great and was in going with my options for repairing my teeth. Even the receptionists were outstanding. I would highly recommend this place.

The staff are very caring and listen to your needs and concerns. They are easy to work with and…read morewill work with you on any scheduling issues that you may have.

Bad business stay away. I got a cavity filled that didn't feel right and my tooth ended up cracking…read moreas result. I got a root canal that got infected that I paid over a thousand dollars for after insurance. I went back to the dentist received antibiotics and days later had to go to the ER because my face was swollen and in intense pain. I went back to the dentist for a follow up a week later at which point I was told they were going to clean and irrigate the area and upon leaving was told I owed nothing. Fast forward six months later I get a bill in the mail for over $600. I never have a problem paying for services. I'd been going to this dentist for over a year and I'm always given notice ahead of time of fee or at least immediately following the appointment. The fact that my tooth got infected and I got charged for an additional root canal to fix what they previously did is mind blowing. Save yourself the trouble and go somewhere else.

While Tyler Rumple is a good dentist the administration of his office is very poor. I have always…read moreinsisted that approval for any service be approved by Delta Dental. I had a bridge installed after the office indicated that the work was approved, and then was billed for the entire cost because the office did not get approval. There failure to follow my instructions resulted in a $3000+ billing which I paid under protest. Dr. Rumple does not take responsiblity for the actions of his front office. I cannot recommend this practice to anyone unless Dr. Rumple takes responsiblity for the failure of his employees.