I called this morning to test drive a ford fiesta they had advertised on auto trader, the gentleman…read moresaid I could come later to test drive it. After a 30 minute drive we reached car country sales only for the gentleman I had talked to earlier to say that the car was 10 cars deep and that it was not possible to take for a test drive. He went on to talk about people not being willing to buy cars after they take it for a test drive and that it would take a lot of time to get the car out. I appreciate that it would take a while to take the car out but then why did he tell me I could take it for a test drive in the morning of the same day? In defence of the company, it looks very professional and the car I was looking for looked in good shape (even though I could not take it for a drive), but I would not want to do business with someone so unprofessional as so waste so much of my time.

From the owner: At Country Car Sales we have the knowledge and experience to give to all of our customers, this…read moregives confidence to buy a car in what can be a daunting task,backed also by the best quality cars and service which are unbeatable and not forgetting the Free 15 Months Warranty ! (cars above £3000)

Upon purchasing various members of staff were on hand to help with the sale of the car including…read moreproviding test drive and counting the money, however soon after a major engine component failed and i contacted the dealer who continuously insisted that the warranty would fix the problem, after going through warranty it was clear that the highest level of cover was not purchased by the dealer and therefore was not covered by warranty. After contacting the dealer on numerous occasions only to get replies such as the person dealing with the matter is on holiday, on lunch or not in, it was clear they had no intention to solve the matter nor provide appropriate after sales service. My best advice would be to avoid this dealer unless you would like poor and unacceptable after sales customer service and possibly a vehicle that will break down soon after purchase.

From the owner: The Areas Premier Used Car Dealership. Car Supermarket prices combined with the close knit service…read moreyou'd expect from a family business. We are the only indoor used car dealership within 100 miles, view our cars comfortably, no matter what the weather! We offer High Quality Vehicles coupled with a Comprehensive 15 month warranty FREE OF CHARGE on all vehicles over £2000. With over 10 years of experience in all areas of the motor trade, its not only our premises that are unique but our staff and customer care ethics are also second to none. Our technical and mechanical team understand not only the principles behind vehicle sales and customer service, but also the workings of the vehicles themselves. We feel this is important and believe we can offer a comprehensive aftercare package based on this training and experience.

Friendly, fast and helpful - clearly explained options, costs and relative benefits of different…read morecourses of action so I could make an informed decision. I didn't feel conned or patronised but trusted their advice and my problem was fixed and didn't reoccur. Would recommend and use again.

Called Grimsdyke's yesterday 07/12/15, with a problem with my wife's car starting, spoke to Jim who…read morewas very helpful. Took my car down at 09:30, received a call back just after lunch, with a quote. Confirmed the quote value with Jim, authorised the work immediately. Received a call back just after 4, work complete and collected my car at 5. What service, problem solved same day. Really friendly service, good value for money, will definitely use again to service my wife's car and looking at using them for work on my car as well. Good work guys, no wonder you have been there so long, sorry I haven't used you before, my loss...

I bought my for sale max from these guys, they were very friendly and helpful, got all the paper…read morework done and had the car ready when I went to collect it. It come with 3 months warranty for peace of mind and got it at a good price. I would strongly recommend and we'll worth travelling across London for

Not the most helpful people. my husband and I came in with money to spend yet the staff actually…read moreasked us to come back when we were serious. We damn well were serious. Just moved here and don't have a car. How much more bloody serious can you be? Off to find another place where our money and service is wanted. Lovely to know that you don't need customers. Long may it last.

The slick suited product expert could have been better briefed or had a better knowledge of the Kia…read morebrand and warranty terms. The coffee machine was out of order and being fixed, the showroom had a shortage of cars and they didn't have the color swatches on the wall which some dealers chose to purchase. Would I buy a car from here, possibly with what appears to be a lower cost base they might be able to offer a bigger discount on a new car.

http://www.watfordcar-sales.co.uk/…read more I purchased a vehicle from this dealership which turned out to have a serious mechanical fault costing £800 to repair. When I explained to the dealer I wanted a refund, he stated he "was not obligated" to provide a refund but would, 'on my behalf' as a 'goodwill' gesture, speak with his garage to see if they can fit me in for a repair as the car was covered under the 3 month warranty - at this point, accepting no responsibility it was infact his duty to repair the vehicle under my statutory rights. The dealership did not state the 3 month warranty offer was capped at £300, and I would advise you to clarify this when purchasing a vehicle. The warranty company then refused to pay for the repair as it was above the capped limit. I stated to the dealer it was their responsibility to repair the vehicle! I left the car with the dealer for three weeks over Christmas, and when I returned, the car was handed back to me with a number of further faults. I explained to the dealer I was not happy, I had given him a chance to repair the vehicle (after a tough battle to even get to that point) and that I wanted a refund as the car was unfit for purpose. The dealer stated the car was 'perfect' and that there were no further faults. I paid for a diagnostics by an independent garage to prove to him this was not the case and that the further faults where due to his and his garage's faulty workmanship. The dealer refuses to acknowledge the faults or accept responsibility. The dealer stated I would not receive a refund "not today, not in a hundred years"... a very different attitude from when I wanted to buy the car and they were very nice. This dealership, quite simply, refuses to acknowledge the sales of goods act and consumer rights. I am now proceeding with a court case to get a refund. I would warn customers to be very careful when buying a vehicle from this dealership. I bought the car nine months ago and its been the most stressful nine months of my life, with more yet to come.

Bought a faulty vehicle from this dealership. They completely ignored our consumer rights and…read morerefused to take responsibility. After months of trying to resolve it, the owner offered to have his 'contractors' repair the faulty engine, however, the car was returned in an even worse condition: the engine having multiple misfires. He refused to refund us, telling me that I would never get my money back. He went so far as to beg me to take him to court. We did and we won. Watford Car Sales was found to be in breach of contract as well as The Sale of Goods Act (1979). We finally received our money back, but only after a tremendously tearful nightmare and 13 month struggle. Everything you fear of a second hand car dealer.

Excellent service from this local car dealer. Courteous and caring people who are not pushy when…read moreyou are looking around their forecourt or going on a test drive. Would recommend.

Kinsbourne cars is disgusting!! The owner Richard is insulting and physically pushing an elderly…read moreman out of the shop after he has gone there calmly and rationally to try and return a car they sold him that is unsafe and and was sold in an illegal state .The car is still within its 6 month warranty and the police have been called this is not the first time they have conned someone into buying an in roadworthy car claiming it is and it is sick and disgusting!!!!

Interesting to read the other review. I bought a car from this place and a few months later fell…read morefoul of the owner whilst on my bike. I was in genuine fear from physical attack and as an ex-customer I'm not used to be called a c**t by a supplier! Possibly has a lot of problems in his life - you have been warned

Worst dealership I've ever been to. Walked in, didn't feel welcome at all, felt judged. Their loss,…read moretook my money elsewhere. This is the worst place to go to buy a car, instead do yourself a favour and head down the road 20 minutes away to the potters bar branch. They're way better, nicer and they'll do you a decent deal.

I just drove for four hours down to Dagenham Motors Enfield to pick up my new pre reg Mondeo. Why?…read moreBecause it was well worth my while, that's why!. I contacted a few big dealers around the UK beforehand, so knew the current prices. Dagenham Motors Enfield dusted all of them by a long way. Mike Shults sorted the deal for me and proved what a big player he is. Nobly, he insisted his salesman take the credit for the deal and not him. Very generous Mike. I wanted to pick the car up on a Sunday. No problem, working to a very tight schedule salesman Sam Rowsell got it taxed,insured and some recall and PDI work done to the deadline. Top job Sam. Mike and his protege Sam just professionally got the job done. Many thanks to both. I think Ford make great cars and this is my third Mondeo. The drive to and from the garage was a pleasure. Motorway all the way and the garage easy to find. I know where my next Mondeo is coming from. Best regards, Alan Jackson.