I booked 321 Maids for a move-out cleaning totaling $436 because I needed the home cleaned to…read moremove-out standards and wanted to protect my security deposit. I specifically explained how important it was for me to get my deposit back and even asked the cleaner to please try her best because of how stressful the move-out process already was. Unfortunately, after the cleaning was completed, I found multiple areas throughout the home that were still incomplete, including buildup in the shower, dirt/debris in the refrigerator area, dirty baseboards and corners, areas that were not properly vacuumed, a toilet bowl that was still dirty, and a microwave that had not been properly wiped down. Kitchen surfaces and detailing also did not appear cleaned to the standard advertised in their move-out cleaning checklist. I've attached photos for reference. I contacted the company immediately and provided documentation. While they did attempt to send the cleaner back, I had already informed both the office and the cleaner that I had a strict deadline to return the keys to avoid additional move-out charges. The cleaner ultimately arrived after that timeframe, and I could not remain at the property longer due to my lease obligations. I also still had to complete additional cleaning myself afterward. I also want to clarify that I never confirmed the issues were fully resolved. I communicated multiple remaining concerns and had already informed both the office and the cleaner that I had a strict move-out deadline to return the keys. Because the cleaner arrived after that timeframe, I could not remain at the property long enough to reinspect or wait for additional cleaning to be completed. I appreciate that they initially responded and offered a 20% refund, but I personally did not feel that adequately reflected the extent of the incomplete work documented immediately after the service. After I continued attempting to discuss the matter and explain my concerns, communication eventually stopped. I would strongly recommend future customers thoroughly inspect the property before assuming a move-out clean has been fully completed.

AVOID 321 MAIDS AT ALL COSTS!!…read more I don't know what they did for 8 hours but it sure wasn't cleaning. They offered to "touch up" Monday but it's too late. This is not a touch up.it looks like they grabbed a paper towel and wiped some surfaces and poorly at that. I now have to clean everything myself before unloading my truck. They are now unresponsive and refuse to refund almost 500 dollars or services not rendered. Bathrooms, toilets, fans, windows and window sills, cobwebs, distugusting tile. All dirty. Noticed they left the freezer stayed open and leaked everywhere. Update: I poured a little bit of odoban on one section and dried it up with a paper and you could see a night and day difference in the floor. Emailed this with no response. Good evening, I have communicated many pictures and texts regarding the services I paid for. 1. Services requested and paid for: Deep Cleaning Move in. Including windows. I am demanding a full refund due to the following. Floors are disgusting. I passed over one area with odoban and the difference was notably night and day. The mop was disgusting. This clearly indicates the floor was either not cleaned or cleaned properly. Not constituting a "deep clean". Freezer door left open and leaking all over floor. Oven not cleaned. A paper towel removed the grime from the oven door. Window sills dusty. Clearly showing not even a cloth was passed. Ceiling fans dusty Bathrooms and toilets dirty. Bathroom tiles disgusting. Both toilets have rings which shows they were not cleaned. One toilet has some blue gunk on the inside that not even flushes help remove. Cobb webs under cabinets and behind toilet Refrigerator has filth around the door It is obvious the house was not cleaned much less "deep cleaned". Especially considering that this was a move in clean, I should have been able to unload my truck directly into the house. Instead, I had to purchase cleaning supplies, stop my move in process and spend hours cleaning the home to be able to move in. This in turn has also cost me an extra day with moving equipment as I was unable to unload into a professionally cleaned home. Not only has your company cost me extra time but also extra money, effort and an enormous amount of stress thus impacting my mental health. Having a maid come back AFTER a move in has already occurred completely defeats the purpose of paying nearly $500 in move in deep cleaning services. I was only contacted once in the morning and once after you supposedly cleaned. Your company did not provide any feedback if any issues arose. I expect a full refund as the services were not performed. I have provided many pictures via text. If a refund is not provided, I fully intend to submit this letter along with pictures to my credit card company for dispute and continue to take to court. This was by far the most unprofessional service received. Your company even stopped responding to my messages. @321maids #spacecoast #cocoabeach #daytonabeach #daytona #orlando #merritisland #viera #airbnb #homecleaning #centralfl #volusiacounty #brevardcounty #orangecounty @321-maids.com

Recently had a great experience with Gina cleaning my elderly father's house before a property…read moreappraisal.

Gina and her daughter were very polite. There cleaning was…read morenot professional. They did not vaccuum any of our rooms with carpet (5 out of our 8 rooms.). Even the rooms that they did "clean" had blatant dust bunnies in the corners and through out the floors . I specifically asked Gina to make sure she cleaned the floors because I have arthritis and CANNOT clean them - we have 2 babies and a dog. Very disappointed because we are going to hire some one on a permanent basis...

Two women showed up on time at 8am and seemed surprised at a few things that we needed them to do…read morefor a move in cleaning (i.e. cleaning behind the fridge and stove, cleaning windows). They started out strong, but they seemed to be taking a bit too long to get through things. Towards the end they must have run out is steam or something because there were quite a few things that didn't get done that I would have expected. They just told me they were done and left, no chance to walk through with them and see if they met my expectations. They left a toilet clogged, broke a towel rack and didn't tell me, didn't clean a couple of vent covers, left window tracks filthy, didn't finish cleaning the shower door tracks, etc. I expected more for how much we spent and having the house completely empty. I guess I set my expectations too high. The owner did say she'd send people back the next day to finish what they didn't do today, but I was going to have to pay for the additional hours and at that point I was just done. Same old story, if you want something done right, do it yourself.

I hired Christine and her company to come clean up after a huge AC install and contracting job that…read moreI did with my own AC business. It was a huge mess lots of sheetrock everywhere and caulking with all types of havoc it was a lot messier than I anticipated. These ladies came in and within half a day a whole crew of them cleaned up my work site like it was brand new and had never been touched. They did an amazing job and the price was great too! Everyone worked fast and with a smile on their faces with no complaints. I'm really happy with their services I'm definitely going to be hiring them again. This is a class act company a+ job

Always on time, professional, personable and leaves my home spotless. Alicia is a great person and…read moreworks very hard.

Absolutely the best service we have had ever seen! Extremely polite and even worked us in on short…read morenotice multiple times. They did such a great job. I would recommend them for anyone!

My experience with this company was exceptional in every way…read more I chose them after running a quick Google search and noticing that they were/are the only cleaning service that allowed me to book online, which in 2017 is a MUST. (Hint, hint to the other "guys"....) After booking online, I realized that I needed to reschedule and was pleased to find an EASY way to re-schedule my cleaning in my confirmation email. Again, all. online. The day of, I forgot to call my gatehouse to let them know that we'd be expecting the maid. Security ended up denying her entry, and I promptly received a call from a gentleman who I now assume to be Gus (co-owner). He let me know what had happened and requested that I call the gatehouse, assuring me that he'd get in touch with the maid in the meantime. She arrived at our door shortly after, right at the scheduled time, and made our disaster-of-a-house beautiful again. I highly, highly, highly recommend U.S. Cleaning Service.

Was recommended to hire this company to clean Certain parts of my home. Part of the home was…read morecleaning all baseboards, wiping down all doors, polishing the cabinets and cleaning all 9 blinds. I was quoted that it would only take 2 1/2 hours. Well it was explained later after the appointment was made that they couldn't do blinds that have to be accessed on a ladder. If the blinds can be reached with a 2 step step stool that wouldn't be a problem. But with 7 of my blinds going up the stairs they would be unable to clean them. No worries. It should cut the time of cleaning the home now to less than 2&1/2 hours. Well they called and said they needed an extra half hour. So I agreed. However According to the company they clocked in at 1259 when they didn't walk through my door till 1:10. Then they left at 3:50. So in reality they were in my home for 2 hours and 40 minutes but was charged for three hours. When I called the company why the time discrepancy all they said was sorry and didn't adjust their time. They cleaned the baseboards that were visible but not behind furniture. And the cabinets were not polish just wiped down with a rag. If you hire this company make sure that the time the employees clock in is the same time they start working. 7/25 just read that Gus reached out to me to resolve any issues I had. Excellent customer service. Thank you

Sunshine Tender Loving Care has been cleaning my home for about a year now. I have come to rely on…read moreJazmin to do my cleaning about every 2 weeks And she and her Team do an excellent job! We were on Vacation for 4 weeks and had cabinets taken out and new ones put in and the Walls and floors were torn up. I have Severe COPD and I am on Oxygen. We called Jazmin to come in while we were gone and clean up all the drywall dust And the debris She knows my medical condition and had no problem with getting there ASAP. She did a wonderful Job!! She definitely is a stickler for cleanliness And if there is something that needs to be redone or a little more elbow grease she has no issue with doing so.

Jazmín was quite unprofessional. After requesting a refund of my deposit, calls being ignored and…read moretext messages dismissed by both my partner and I, she responded the next day confirming that she could do the cleaning on a date discussed and agreed to only she adjusted her arrival time 7 different times! She then went to the property to clean, sent me 87 pictures of what the property looked like before cleaning (I sent pictures and videos to her previous to the job.) and only cleaned most of the mildew out of a shower. This was an empty home. The floors were not cleaned, the kitchen left undone, windows and blinds not cleaned, 2 other bathrooms were left undone where only a surface clean was needed, none of the bedrooms cleaned. I was then insulted by her several times, saying she's had customers not pay and she feels that it would be the case with me. Furthermore, blaming me for missing time with her daughter. She used her boyfriend as an excuse as well partying with him before a trip to Vegas. She does not run her small business like a respectable business at all. While I'm all for supporting local small businesses, this is one I will not be calling on again and will not recommend to others either. She received 1star since there isn't an option for 0 out of 5! I would NOT recommend! VERY GHETTO!

Curb pro and Paver pro have updated my entire yard -- front and back. They showed up on time, they…read moreworked diligently. Mac and his crew discussed all my options and were very helpful in redesigning my space. Now instead of "trash" trees, we have beautiful trees, instead of ugly concrete, we have pavers for our drive and for our pool area. Mac even created an entirely new space that we just love on a side of the house we never really considered "usable" They also lined my front and back with curbs. The yard POPS and is now much easier to maintain. Their prices were competitive too. Well worth going to Mac and Dean at Curb Pro and Paver Pro

Came in at twice the price of just about everyone else. Ended up going with concrete with another…read morecompany. Sales guy who came over was a gentleman.

I don't really know where to start, because it's become so rare dealing with people who are…read morestraightforward, honest, reliable and do quality work. Jeremy has been absolutely amazing to work with. After a recent leak over our kitchen ceiling and floor, we were very concerned how this situation would be resolved. We've never dealt with anything like this, so I called Jeremy was recommended to me by the plumbing company that repaired the leak, but I also called a couple of other restoration companies. Jeremy was not only very responsive, but he was totally clear about the scope of work involved and the costs. Everyone else I spoke to sounded like they were trying to offer me low cost options that certainly would've ended up costing more than the initial estimate. I chose Jeremy's company, and I'm really glad I did. He and his team have done a fantastic job, they were very thorough and detailed, and the quality of the work so far has been top tier. I recommend them highly, and would give them 6 stars if I could.