We needed to get a pump and inspection quickly in order to meet our closing requirements on a real…read moreestate sale in Nelson County. Cut-Rate was very busy, but fit us in and got the work done (and report provided) in time!! Crew was on time, professional and courteous. I highly recommend these folks!!

Aaron and Lee came out and pumped my septic tank out on Tuesday, and also showed me some things…read morethat needed attention.They were very professional and helpful. They came back out today 12/19/2024 and fixed a place on top and installed a riser . I am very pleased with their work and explaining things.The ladies at the Awsome also.I will having them do some more work soon, after the holidays. Tanks to the h whole team a have a Merry Christmas. Thank y'all , Clark Kidd

Our son's septic system (in our rental house) was backed up and and I called Hugill's this morning…read more And now, everything is cleaned out and working! The young man who kept in touch with us was so friendly and helpful. We couldn't be more pleased. We will now use Hugill's for our own home and our rental homes! We felt the price was fair for what they had to do...it was LONG overdue! Thank you to the Hugill's team! Tom and Teresa Rosemeier

The young men who came to do a septic inspection dug the entire pipeline up and tore the yard up…read more See pics. That is how they left the yard. They could have put a camera through the line instead. They also did not clean up the mess or put grass seed down. When I called I was told the they were insulted that I wanted a refund. Paid $1500 and then had to have another company come out and do it right. The second company only charged $500. Do not use this team for a septic inspection when selling a house. They wanted to come back and charge me $3000 more to "fix" a pipe that had no problems.

I am not able to rate lower then 1 star or I would. Please be careful if you choose to work with…read morethis company; this is by far the worst and most dishonest company that I ever worked with.

One star is to much, but it's as low as it will let me rate them. I've had trouble with my drain…read moreline from my house to the septic tank for awhile now, but decided since I'm getting older I can't take the lid off the tank and snake the line anymore I need to get this fixed for good. Well they came and tried to snake the pipe, but the snake got stuck inside the pipe. They dug up the drain line which we found out was collapsed and busted up the drain pipe and got there drain snake out uf the drain line. After that they told me it was a $225 service fee. I figured there must be someone else in the company that was coming the next day to fix the collapsed so I called the office, and was told they did their job by letting me know I had a collapsed pipe. Thanks for your cash, but we're out of here. I said why arenas you coming back to fix it. He said we're short handed I have no idea when we can come back. He was content at leaving me with a whole in the yard by my front door with a busted open sewage pipe, that they actually had to break to get their drain snake out. He kept saying we did our job by letting you know you have a collapsed pipe. I had to laughat him for saying that because they are supposed to be a full service repair and replace outfit. I didn't need them to tell me it's broke I knew that before they showed up I needed it fixed. Anyway I gave up on that guy in the office, and tried to find someone who know what they are doing. Apparently after hanging up on the first person that passed me off the Boss calls. I explain every thing that happened and told him I'm not at all pleased with their no service shop, and would write a scathing review which hit a nerve and he threatened a liable suit against me. I said Sue Me! It's only liable if I'm lying. This is the God's Honest Truth! I would Love to go to Court. Good luck with this bunch. Run don't walk away from them.

He was able to fix the pipe with no problem. Very reasonably priced. He came by and looked at…read moreproblem he was back to fix it a few days later

From the owner: We are honest, dependable, and show up when we schedule your work. We will work until you're…read moresatisfied and happy. We specialize in water/sewer line installation and repair, driveway installation, erosion control, and much more.

This is the quote that they gave me just to replace a main shut off valve. These people are out…read morerages in prices! Do not and I repeat do not ever get these people they are i would guarantee a total rip off

Unfortunately, this company lacks a sense of professional courtesy, among other things. I have two…read moreparents currently fighting cancer; and I'm sorry to say that this company did nothing to alleviate their stress but rather, added to it in a very big way. At the start of this year, my mom and dad hired this company for some house repairs that cost them roughly $475.00; however, the issue resurfaced less than two months later, and they were charged another hefty bill of almost $400.00. In all honesty, the original work done was clearly subpar quality. But did they take responsibility for that? Not at all. Subsequently, I cannot recommend this business with a clear conscience. Instead, I'm encouraging you to seek help elsewhere. Find a company, and a staff, who prioritizes good customer service. Search for a business that doesn't stoop to bullying and taking advantage of the community around them, when they're already in dire straits.

I have used James Jones and Associates now on three occasions, first to install a septic system,…read moresecond to clear trees for a pole barn and third site prep for a pool. With regard to our septic system, it is robust. We have had many large family gatherings at our house on extended stays and we have never had an issue. Thank you! Our pole barn project required a very large tree and root ball removed immediately adjacent to a carport. After consulting with several other companies no one one would touch it. James Jones removed it with no damage what so ever to the car port! I was impressed! Our pool site prep job was most recently complete and it's a quality job. Overall, I recommend James Jones and Associates.

My adventures with this company started on a positive note. We needed our septic and drain field…read morereplaced. We reached out to as many companies as possible, not to find the cheapest, but to find ANYONE who would help. Our backyard is on about a 30-degree grade, so anyone who came out almost immediately said that they could not or would not do it. James showed up and said he could conquer it. He seemed a little odd, but I generally like odd. There was a lot of talk about Church and ethics and integrity, and I am usually a pretty good judge of character. Well, my intuition failed me this time. We received an estimate, way higher than we hoped, but after being turned down by every other company around, we figured that it was just going to be a $$$$ situation given the risks involved. So the initial quote was 15-20K for the whole deal. Again, pretty high, but we had to have it done. James and his wife came over to our house around June 20th, 2021, to "go over and sign the contract." At this time, the price went from the 15-20k to right around 28k. He had a barrage of "reasons" for the price increase. He started to challenge the Engineer's design and speak about how he knew more than the engineer; he just didn't have a degree to prove it. He did "seem" knowledgeable, but this was a big red flag moment, but as I stated, he was the ONLY one willing to do the work. After an hour or so of discussion and contract going over, I made several asks for a start time and estimated finish time. He absolutely refused to give either. Red flag # 2 We also gave him a check for almost 15k so he could begin buying materials and getting the job lined up. And then crickets... He was supposed to begin work the first week of July 2021. He didn't actually show up until July 15th. What followed was the most elaborate trail of stories and events, multiple flat tires, health issues, equipment failures, "emergency jobs" for other customers, changes to the plan and engineered design, weather delays showing up after 12 or 1 pm working 2 hours and then disappearing. This went on for over 4 months. He Finally wrapped up his shoddy work or lack thereof around October 4th. Upon which time he was expecting his final payment. I refused to pay him until he came back and actually finished the job, cleaning up his work area, including clearing the 3 inches of gravel and fill dirt off of my driveway and rear patio. Grading the backyard back to the way it was before he started. He sloped the only flat part of our backyard, making it unusable; he was also supposed to "terrace" where the drain field was put in. Our entire backyard was absolutely unwalkable due to his horrific grading he left behind. My wife and I expressed our desire to pay him in FULL as soon as he took care of these items that he left undone. He absolutely refused; when we threatened to hire an attorney, he just quit responding to any communication at all. I sent him pictures of the absolute mess he left behind, and he just had zero interest in making it right. Upon further investigation, we found in looking him up on DOPR that he did not hold the appropriate license to install the level three septic system the state health department determined we needed to have installed, so on top of just being a dishonest, deceitful, lazy, and outright disrespectful, and rude crook of a contractor, he was technically unlicensed for the job he was hired to do and accepted. If you are ever in a situation where you need a contractor, do not use this company or anything tied to Mr. James Jones at James Jones & Associates aka JamesHeavy.com. If you are wondering there are no associates its just him and his wife and kid. Do not be fooled by his nonsense. I have texts and pictures to back up everything posted here.