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Harmony Pool & Spa

1.0 (1 review)
Closed • 8:00 am - 5:00 pm

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8 months ago

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Nathaniel B.

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Eugene Spa & Hot Tub

Eugene Spa & Hot Tub

(12 reviews)

I seldom write reviews and even less frequently write a negative one. Hower after my last…read moreinteraction with Eugene. Spa and Hot Tub I feel it's my responsibility to warn potential patrons to avoid this business like the plague, unless you're willing to tolerate a passive aggressive sales staff and inept service people. During a recent service call to replace part of the hot tub plumbing, the serviceman failed to fix the issue and made the problem worse. The service guy spent three and a half hours, much of it spent listening to audio books while he worked, and or on the phone with his service manager. At one point when he realized he couldn't solve the problem. I found him laughing loudly talking to himself about not being able to solve the problem. Tools, parts, and instructions were scattered, and both van doors were open, showing a messy heap inside. At one point he asked me if I had any O ring lubricant. When I went to check on him an hour later, I noticed that the electrical tester was out, although there was nothing wrong with the electrical. When I asked him about this, he confessed that he had turned off the breaker and was unable to reset it. He left shortly thereafter, with the job unfinished and no power to the tub. I was able to restore the power easily by resetting the GFCI breaker. The next day when I went into the store to tell the manager that I was able to restore the power, he went ballistic on me, slammed his fist on the counter and started screaming at the top of his lungs about what a terrible customer I was, I lived too far away, how he should have declared my hot tub DOA months ago and on and on. The guy screaming at me from behind the counter was so angry and so obese that I honestly thought that this unprecedented meltdown would cause a heart attack or stroke. I was too gob smacked to even respond. As I was slinking out the door, he was still screaming that I wouldn't find any other place in the area that provided better service or was less expensive. I guess you do get what you pay for. However, the reality is that there are Affordable Spa Services just across the river in Springfield. Avoid this business!

I highly recommend these folks for hot tub repair. They were able to schedule me quickly. They were…read moreable to arrive early and they managed to fix the tub quickly.

Harmony Pool & Spa - poolservice - Updated May 2026

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