I did really like this vet. But the last time I brought my dog in, they gave him a shot that I…read morewasn't entirely sure I wanted him to have. We had been texting about it prior to my going in so I was inwardly a bit upset that it was just assumed he would get it. I also called to get his rabies shot and was told he needed an exam even though I was there in October with him. I personally went somewhere else solely on the shot but again, overall a good vet. I still do appreciate their help with my elderly dog.

Everyone there from office workers, to vet techs, to the vets themselves love animals and treat…read morethem with kindness and care. They listen patiently to owner's concerns and take their time and are gentle with the animal patients. They have been my pets vets since I moved to DSM in the late 1990s. From new babies to geriatric animals they continue to be top notch in diagnosing and treating their patients. They also explain their findings and recommendations for treatment in an easy to understand way and do so with a real kindness and concern for both pet and owner. I have nothing but praise for the folks at Heartland Animal Hospital!

Ingersoll is officially my forever hospital for my babies! Staff are amazing and could not be more…read morehelpful or kind. Everyone adored my cats! Dr. Steenhagen is OUTSTANDING with cats, and made me feel very heard while helping my cats feel safe in a way they have never felt with another vet... She played patty-cake with my big boys paws. I have never recieved this quality of care and comfort for my pets and could not be more impressed with this clinic. I could rave about them forever, but all this to say they are amazing, responsive, and go above and beyond for patients. Could not recommend them more.

Dr Kendall is one of the best. She's kind, knowledgeable and genuinely cares for the long term…read morehealth of the pet. I am grateful for her.

I love this place, as they cared for our Labradoodle incredibly well…read more Phenomenal communication, awareness, knowledge, guidance, and kindness. Unsurpassed in my pet experiences. Our dog went through her final months in a good place due to their elite guidance, and when we recently had to put her to sleep due to medical issues common in a 14YO dog, I was amazed at the level of kindness and care they brought every single moment. I loved the vets, and their staff is unbelievable. I am not going to name names because I'm afraid I could miss someone. This is the highest recommendation I can give. They are sensational.

the ABSOLUTE WORST vet clinic I've ever dealt with. Very UNPROFESSIONAL. Additionally, Techs seem…read moreto be very immature and not realize the patrons can hear them while waiting, as they speak inappropriately, gossip, and make comments that can be considered disrespectful/disturbing. Its happened several times while I was there. I do not feel they show compassion to the animals as much as they should, they seem to be bothered at times and put out - I've seen this first hand. it's such an uncomfortable feeling so I needed to go elsewhere. Owner isnt even a veterinarian, she knows nothing about animals/ she's a known psych major. Comforting....NOT!!!! Word to the wise - FIND A DIFFERENT Animal Hospital and Vet - these people are NOT who you think they are!!!!

This is just not the ER to seek medical help from in the Des Moines metro area. Unless you have an…read moreendless supply of money. You will not receive emergency help. You will be turned away. The huge turn over of staff recently, speaks for itself.

Every member of their team was compassionate and wonderful!! My dog Jasmine was experiencing…read moreseizures and appeared to be declining rapidly. We were met with extreme understanding and compassion. Our veterinarian recommended some medication adjustment (although I suspect she knew the imminent). That night Jasmine had another seizure and couldn't walk no longer walk. We brought her in the following day and were met with such compassion as we had to do the inevitable. Such a difficult time and your compassion meant the world to me. Thank you!!

We have had three dogs, and Dr Harmon has taken care of all them. He and his staff are amazing,…read moreand very helpful. I wouldn't trust my animals to anyone else.

Been my turtle doctor since I moved back to Ames in 2005. It is so hard to find a good turtle…read moredoctor.

Impressed with the time and care Dr Deaglan Riordan examining my diabetic cat and answering my…read morequestions and concerns. Would recommend him highly. Thank you.

Both Doctors Dennis and Deaglan Riordan provide my German Shepherd excellent loving and top care. I…read moreappreciate the kindness and time they spend answering all of my questions to help me understand health situations and options. The clinic is new, modern, welcoming, and both pet and client focused. I have 100% trust in them caring for my dog.

Only gave 4stars because Wait time is super long but they advised me that it would be so in the end…read moreit's my choice to wait. Lady at the front desk with the purple glasses (apologies I don't remember her name) but she is very sweet and helps so it doesn't just feel like you're another person coming in. Just amazing customer service. The vet and assistant that helped was very patient with my dog and took the time to let her get comfortable enough that she did well with her first vet visit/shots. Super pleased cause that's my babyy. I like the change from low cost spay clinic to ARL afford a care east. All around good experience!

Giving 2 stars bc they have been great with other services. But for as simple as a nail trim... $30…read morefor this!???? ALL FOUR PAWS HAVE AT LEAST ONE NAIL BLEEDING. One paw sure. But 4 is just crazy. Does that vet tech even know what she's doing!? Update: two hours later my dog is wincing every time I pet him and doesn't want to walk from the pain. Lowering to 1 star

Started going here after I adopted a new doggo. She loves this vet clinic and so far so do I. They…read morehave been very friendly and helpful with her and her records. They are very efficient and responsive also. Definitely recommend.

Charged an extra $250 for the same vaccine during our cats second visit. Nice place regardless. My…read morecat was treated well.

I'm a bit afraid to write this review...I don't want MacRae to get too full but every pet deserves…read morethe care that's given by the MacRae Park team. I hope this place and Dr. Chris Knoebel's caring and high quality approach to veterinarian medicine expands in Des Moines. One of our dogs go here for a heart condition - our first emergency, and the first time they treated her, they fit us in the day before Christmas Eve, the very last half hour that they were open. Dr K was very upfront with us to tell us that our dog could pass away any time. Despite that, the team at MacRae has done their very best to help us give her the best care possible, without charging us a fortune even though they could. To date, in the last few months, they've probably saved my dog's life twice already. I'm forever grateful; they've really earned my trust. Highly recommend!

I even know that they didn't take care of that you know that fading all the help with the paying…read morethe bills she was very polite and very she was very nice and she was wonderful thank you very much just take your animals there they're wonderful I just had my cats and they're 10 years ago God bless you

We take our dogs here whenever we need help and can plan ahead. They take drop in and they have…read morerules to follow. It works very well and if you get there early - you can beat the lines. Their prices are super fair. The place is small and everytime I have gone it has been clean although dated. All of the staff including the doctors are so friendly and courteous. My dogs don't mind coming here and they are very respectful of your time and your pocketbook!

They're cheap, I'll give them that. Charged me for an examination they didn't actually do. I told…read morevet i thought my dog had UTI. Vet prescribed antibiotics for a tooth infection she said would be general purpose and knock out any infection he might have. Wrong. Ended up at BluePearl in triage having his bladder drained. Over $500. The vets are never in the clinic. The east clinic has a male attendant who's just nasty to the clients. He made me cry twice being so rude. I'm looking for a new vet. Since ARL bought these clinics out it's really gone down hill. My dog desperately needs follow up care. But this clinic hasn't had walk in hours for two weeks. Just awful. Paying a little more on the front side will save you money since things will be done right from the beginning. It'll also save you some peace of mind. I'm at my wits end with worry for my pet, caring for him has been a full time job now & I'm stressed to the max. If anyone can recommend a local vet with reasonable rates, hollar.​