Do not ever expect to receive your glasses if you have to have them sent off for repairs. My sons have been gone for over a year and now mine have been gone for over 4 months. They will never return a phone call. Don't ever expect them to care. It doesn't matter how many text messages or messages you leave they will never call you back. And you can't get them to answer the phone at all unless you use the appointment line. read more

The Dr. in Collinsville VA was good but absolutely clueless about other surgery eye care providers. Someone did call me , but said just to call her, no mention of laser surgery in Roanoke the very next day. Got no receipt or glasses Rx after the visit for a complete exam. They said they gave me a receipt, but they did not. I had to idea I was being referred to Vistar, and when someone just says call me, what am I supposed to think? This place is disorganized and cannot figure out how to run their own office. I had to talk to a supervisor twice and she mentioned oversite? Legal oversites are rarely oversites. I felt like I was visiting the bad news bears kids team. read more

I was seen 8 months ago to renew my contact script. The doctor wrote my script for distance but did not include my usual script for mono vision. An oversight on his part. I assumed it was on file as it was in the past. He has since retired. Harman eye center would not write my reading script without another $100 contact fitting appt. It is the same script I had the previous year. It would be just as easy for them to comp a visit and do a five minute check, or write the script as it should have been, but they would rather strong arm me into another visit. It was a mistake made by your staff, I shouldn't have to have to pay for his omission. Emily at the front counter was rude and too busy to even listen and the optician called me back with an attitude to start the call. You lost this customer. read more

Not one call from them ripping me off! Dr. Lowder does crappy work, farsightedness very little if any improvement but our of $2500 wasted fo r nothing! read more

Was scheduled for surgery canceled because of the fire I understand that the facility was damaged however they list a phone number for questions and there no answer and the voicemail is full. It's very troubling not to be able to contact anybody and nor hearing anything since the call to cancel my appointments and follow up appointments. read more

My husband had a prescription from his Piedmont Dr & he was there to select new eyeglasses. He is a member of VSP so he was curious to find out if he would receive a discount as VSP stated if you ordered certain name brand frames. My husband uses a cane & was a bit overwhelmed at the huge selection of frames. The tech was very helpful by selecting five frames similar to what he was wearing. My husband was quickly able to narrow it down & he did receive a substantial discount due to his VSP plan. The glasses will be ready in two weeks. When I will be looking for eyeglasses later this year I will definitely be visiting Harman to look for some cat eye eyeglasses due to the excellent customer service & the huge selection of frames.. read more

ordered glasses over 2 weeks ago in Amherst. Found out today they closed the office. No one will speak to me don't know where my glasses are. I've been trying to find out where my glasses are for 4 days and all I'm told is someone will call me. Apparently even though I work in Amherst whcih Is why I went to Amherst my glasses are in forest. How am I supposed to get my glasses in forest when they are open until 5 and I work until 5? Customer service at its finest I suppose. Don't go to any harman eye center they will take your money and not give you your glasses. read more

South Boston practice rescheduled our October 2024 appts to Feb 2025. My husband went to the ER in January with eye pain and was told to see an opthamologist. The practice called us the day before our Feb appts and pushed them to the end of April. When my husband's eye problems continued, he called and requested to be seen. They called the following day and said he had an appt at the other facility in South Boston (Halifax) the following week. When he arrived for the appt, he was told that he didn't have an appt. We're done. read more

I'll never go back to this eye center. I was told I needed cataract surgery. After a follow-up evaluation, I was told a price, and surgery was booked. Then, mere hours after I left, I received another call doubling the procedure's cost. Very unprofessional. read more

these folks are totally incapable of giving the patient an estimate of the cost of a procedure.Medicare is looking into these deceptive practices. read more

I spent 3 hours there yesterday and never saw a doctor.They get veterans to come there but I guess they don't get enough from the government to treat you like a human being. I would not recommend them if you want good service . read more

The amount of time you have to wait to get through a scheduled appointment is terrible. Never on time for scheduled appointments. Don't waste your time. Zero Stars. read more

75 minutes waiting before seeing the doctor! Pitiful. Waiting room is very weird, everyone facing the same direction, like you're being punished. Dr. Louder appears young and seems a little inexperienced. He was nice enough. Maybe get another doctor or two? read more

Avoid this practice. Their reception desk is hostile. A doctor misdiagnosed an existing condition. My optician became upset with me because she was loosing money filling prescriptions that were not correct. I was tolerant of them for 3 years. No more. read more

The Harmon Eye Center in Farmville VA is a COMPLETE JOKE !! if you happen to go get an eye exam and expect to pick out some glasses when you're done, think again .. apparently they have no one in the optical center to fulfill that request.. The first thing they should have mentioned when said appt was made was the fact when you got an exam you would not be picking out glasses because this particular location HAS NONE !! I went to this location because of the convenience of the location , it defeats the purpose to have to go over 30+ miles to "pick out glasses" . This is absurd !!! WHY is this place still in business with its ancient equipment and senile workers ! If I could give negative stars this place would get 100 !! read more

Two months ago, Dr. Patel at the South Boston office told me that I had diabetic macular edema. He referred me to the Danville office for further care, citing that the issue needed to be addressed soon. The appointment secretery set up the Danville appointment for Friday, December 22nd (two months out for an appointment that I considered relatively urgent). Today, I received a call from the Danville office advising me that the doctor I'm supposed to see doesn't even work on Fridays. This is something that should have been figured out long before now. Fortunately, the Danville office was able to reschedule me for an earlier apointment on the 21st. read more

this is the most unprofessional place i've ever dealt with in all the years dealing with eye health care. the wyndhurst office is like the temu version of optical care. they wouldn't answer the phone for hours nor return calls and when they finally did they stated that the contacts that my son have previously pre purchased had been picked up at 8:40 in the morning on 9/27 which they absolutely had not. when i spoke with the lady about this she proceeded to laugh in my face about it. so much i wanna say about this crap hole! read more

Good service caring staff short wait time helps veterans with service connected disability

My problem is with one Doctor, Karmen Holdinghausen, who touched my eyes without gloves and I end up with pink eye, which I never had before in my 60 years, I called and talked to 2 people, nothing was done about it, they didn't even see me, I had an appointment with a specialist in their other office 2 weeks after that, I told him the story and showed him pictures, and he tells me, it might be allergies, I know what allergies are and I do know what pink eye is, I know a few people that used to have them, that was it, then yesterday I get a bill from this doctor for something I have never heard of, I have Medicare and Medicaid and I am still charged 39 for whatever it is, I asked for an answer to what is it, I was given 1 word that didn't make sense, I asked again, what does that mean, the same word was repeated, so I checked the bill and this is what it said (92015 Assessment for prescriptive eye wear using a range of lens powers) I was not told about it in the office, I didn't even notice anything different from a regular eye exam. you guys be careful, Make sure they put clean gloves right in front of you and make sure they tell you about all the extra charges that your insurance doesn't pay for, I will never go back to this place and I will make sure no one I know will either. read more

Harman Eye Center - Optometrists Near Me - Forest, Virginia

Refused service even when complying with their "rules" over masks. Completely discriminatory towards those with medical conditions. They won't tell you what their requirements are when making the appointment and then when you get there they will talk about you like little school children and refuse you service. If I can wear the same mask to hospitals and other medical facilities then why would it be different here when they weren't even wearing any masks when I got there? When I contacted their quality assurance girl Erin she was very snotty on the phone with me and had no idea what she was even talking about when it came to their so called "policy". I had been a patient for years but will never deal with them again thanks to their horrible attitudes and lack of communication. read more

I know this is cliche but it's true: my only regret is that I didn't get LASIK sooner. It is nerve-wracking to think about someone messing with your eyes, but you have one of the best surgeons right here in Lynchburg! Everyone there is so incredibly helpful, nice, and patient. I never felt rushed and always felt like I could ask questions. Drs. Lowder and Harman were both very clear about how to prepare for the procedure and how to take care of my eyes after to ensure I got the optimum results. Dr. Harman did a great job of explaining what was happening during the procedure, which was very reassuring. My spouse had it done here a few weeks later and it has been life-changing for both of us. I highly recommend coming here! read more

I waited for weeks to get an eye appointment. First..a call telling me my appointment was pushed back a week. Then I drive 30 minutes ( using gas on my Social Security budget)..arrive on time and the place is locked tight. No one there! They had my email; my phone number to text or call. But I got NO NOTICE AT ALL. How rude, unprofessional, and infuriating!!! I can find better service anywhere but obviously not here. Lynette Martin read more

I was treated pretty nasty by the business office. Unfortunately for them they lost a lot of business because my experience. Not a fan of Harmon. read more

Going on THREE hours that I've been here at the Forest office for my cataract surgery eval. Unacceptable !! Still waiting to be checked out. Poorly run in my opinion. Hope the surgery goes smoother !!! read more

I waited over an hour to see the first tech. I was early for my appointment. It was two hours by the time I saw the doctor. Wait, wait, and wait. Shifted from one room to the next, with two different techs. Dr. Holdenhausen is good and thorough, and was apologetic about the wait. The younger of the two women at the front desk was rude, frazzled and unprofessional. The very young woman who helped me look at frames was unclear about my insurance and was not very helpful. It was a waste of an entire morning for what should have take no more than 45 minutes. read more

Still pretty good service and a clean facility. And Dr. East is just stellar. But there's not a lot of empathy or apology to be found when their system messes up and texts you at 3a to tell you that there are two "Letters from Your Provider" waiting for you to download, which turn out to be corrupt and nobody can tell you what was in the letters. read more

Had a routine exam here, as should every diabetic, whether he has vision problems or not. I had rather a long wait for the preliminary stuff before I finally got to see the doctor. He was thorough and pronounced me free of any diabetic -related or other pathology and told me my prescription was pretty much the same as I had received a couple of years before. Although they have an optician on site and sell glasses, he refrained from any hard sell, gave me a report and bid me farewell. I appreciated that. read more

Needed glasses, so I went to Harmon in Farmville, VA. Had the exams and left feeling positive. Got the glasses and I couldn't see anything. Took them back, waited 1-1/2 after my scheduled appointment, Dr. Kingsley said he knew what happened and after a month of waiting they came in, after calling and calling and calling. Worse than before. Now, still waiting for a call back, as you cannot reach a live person. I lost a job I recently gotten because I can't see. It's been 2 months now to no avail. I would never, ever recommend this facility to anyone! read more

The staff at Harman Eye of Forest was very friendly! The office was clean and sanitized. During my routine eye exam, the doctor took his time and explained his concerns with my family history of Glaucoma and what they're looking out for. He didn't act like he was rushed to get to next patient. I highly recommend the Harman Eye Center! read more

I am a very disgusted patient of the Harmon Eye Center, so much that I'm leaving ! Although I found my physicians to be attentive and good at what they do, I cannot say anything positive about their billing/insurance company out of Richmond. Worst of the worst !!!! I now understand why three of my friends also left and warned me about the billing dept. I have had two surgeries and been seen four times and was informed LOUDLY by the receptionist at each visit/ surgery that, "you have a balance!!!" I have NEVER had a balance , paying at the end of each visit total due and paying my eye surgeries before the surgery was even done. This last time was it for me (this week). I complained to the doctor, nurse, receptionist and no one has even offered an apology. I always get, "we found it, sorry", but the embarrassment/damage has been done. Now I understand I have almost a $400 credit from February and was never notified. Its ridiculous to run a business with these people in Richmond who have been doing a bad job for years. Your loosing patients !!! I've had my fill. I want no more arguments and embarrassing moments when I shouldn't have to. I pay my bills ! im beyond angry and will discourage anyone from this business that I can. Shame to build a business with good physicians and ACCEPT such poor contribution from a so-called billing firm two hours away. Maybe patients aren't your first priority, maybe we've been kidding ourselves into believing that. No more for me. Signed, Beyond Disgusted read more

Unbelievable. I called the office BEFORE I even made the first appointment. I WAS TOLD THEY ACCEPTED MY INSURANCE. I wasted time filling out the paperwork beforehand to save time. I got to the office. I handed the front desk person my information, including the insurance card, and THEN THEY TELL ME THEY DO NOT TAKE MY INSURANCE. Say What? The gals working at the front desk could not even be bothered to take the time to explain what was going on. The one walked away from me; the other barely acknowledged me when I asked, "sooooo, you don't take my insurance?" I was completely treated as if I was a "less than," which thoroughly annoyed me more than anything. I mean, seriously - BOTH of the front desk employees left the front desk and walked away from and left me standing in front of the front desk looking AND FEELING like A COMPLETE IDIOT!!!! The clincher is that I called my insurance company when I got home, and yes...Harman Eye Clinic IS listed as a provider. Surprise Surprise. The front desk workers need to learn how to do their job. I will NEVER recommend this place to anyone I know or work with. EVER. read more

I do not reccommend any of the Harman Eye Center locations for any services. I'm 3 month past my initial eye appointment and still no glasses or contacts. I went to the Langhorne office for my eye exam. Dr screwed up my prescription and my glasses were way too strong. Went to Wyndhurst location for my contact exam (staff was great), contacts were good, ordered glasses from them (not their fault Langhorne location Dr wrote wrong script) they actually fixed my prescription that was wrong. Glasses came back and office is closed however I was told that I could send someone to pick up or I could come get from Wyndhurst location. I leave work and go to get my glasses on my lunch hour, drove from Bedford, guess what no one is there and was told I couldnt pick up there. I'm livid!!! So much wasted time with this joke of a business. At this point I just want my money back and I'll go somewhere else and get my glasses so maybe I can actually finally see!!! read more

Bought glasses in Dec of 2018. Returned glasses 3 times for adjustments and when the last go around didn't work I returned the glasses and asked for a refund. I was told I would get a check within a week. Several weeks went by no check so I called. I spoke to Heather who informed me that the check was on its way to just wait. No check so I called back and spoke to Cathy who told me that Heather didn't know there was a process the check had to go through prior to it being issued and again asked me to wait. Later I called again and spoke to Cathy who said the check must have gotten lost. She then said they would issue another check which should only take a few days and would arrive no later than 6/17/19. The check never came and I need a refund to buy glasses elsewhere. I'm having to take these people to court!! ERRRRRRR read more

Went to the Harman Eye Center in Danville and just need to say Buyer Beware... Make sure you get an up front cost estimate! Even though my insurance provider listed Harman Eye Center as an in network full provider and even though the contacts received were listed as covered by the Insurance, the $0 contact eye exam and fitting was anything but $0 and I ended up paying twice the cost of what you can buy contacts online. Now I'm forced to pay for a fitting and contacts I never would have gotten had I known they would find a way to by pass the covered insurance read more

I had my LASIK done here a year ago and would go through it again if I had to. Flawless experience and the results are amazing. Two weeks after the surgery I had better than 20/10 vision. I still see a little halo effect at night, but it has never been unmanageable. I liked the results so much that my brother decided to drive 2 hours to spend a long weekend with me and had his done last month. This time I got to experience it as an escort and I was just as impressed as the first time. read more

I'd have to split this review. Love Dr. Haley. He knows what he is doing. The staff is great. As for Dr. Harman RUN. This man is rude, uncaring and ruined one of my eyes. You can do better. He then proceeded to tell me it was my fault and lied to my face about how I authorized the proceedure.. lol A friend told me, after the fact, that he had lost his use of hospital priviledges in town. I don't know if this is true and make no statement about this except that this is what was said to me. You may want to check on that before signing up with him. Too late for me. Double viision in one eye and difficulty seeing. My fault. Right! Cateract removal should be a breeze. Not if he screws your eye up. read more

Money 6 weeks later? NO way! Got a quote, agreed to pay paid for glasses, paid and ordered, picked up glasses, wore glasses for a month, called me to say they didn't charge me for scratch protection! Say I owe them $40. NO way wouldn't have bought for another $40, your mistake and you call the customer to pay...poor customer service. read more

Harman Eye Center is amazing! I am recommending them to everybody. I had Lasik done there 4 days ago and they exceeded what they promised they could do. The staff and doctors are so friendly and encouraging. They recognize you when you walk in and they put you right at ease. I had terrible eyesight (-10.5 in one eye) and I went back the next day with 20/20 vision in both eyes! read more

Went to the enterprise drive location for the first time today and was so much happier with them than my previous experiences at the graves mill location Dr. Pierce was so great i prefer her over anyone else ive ever seen i recommend her at the enterprise location for anyone who needs excellent eye care read more

I had lasik performed here after two different people recommended them. I was pretty afraid of having my corneas lasered. The procedure went very well and I have 20/20vision (I can see individual leaves, birds, signage, and best of all, I can see when I wake up without grabbing for my glasses). A nice side bonus- my almost daily headaches that were attributed to just about everything else went away. Turns out, astigmatism can cause headaches, and the astigmatism was corrected during the surgery. The actual process/ surgery/ whatever you want to call it lasted less than five minutes. They have an organized system and you can feel a bit like the lone cattle being herded around. My one complaint was lack of information/ communication during the actual process/ surgery. I know I'm not the only person that has gone into a procedure like this thinking- "please don't let anything go wrong. I just want to see." Like a captain piloting a plane, it's super helpful when they come on the intercom to say "just turbulence, we'll be out of this in a few." The eye version would be- you might be feeling pressure- totally normal- only 10 more seconds left. That aside, My recovery was great, and my eyesight today is fantastic. I followed their instructions exactly, used drops constantly the first few days, and took the day after the procedure off and slept. I read a study that said sleep was the best way to a good recovery within the first 48 hours, and that is what I did. I would recommend this procedure to everyone. Life changing. Most of all, I appreciated Dr. Harman's perfectionism and exactness. I don't need my doctor to have a great personality; I just need them to be great at their job, especially when I'm the one on the table. He is/ was. Their staff (Victoria and Jane should receive honorable mentions) was very helpful, too. read more