A manager in desperate need of some serious customer service training.
Took a calm, normal interaction and proceeded to needlessly insult and offend the diner with an arrogant and patronising comment. She then paniced when she saw the shocked and appalled looks on the faces of the other diners at the table then tried to explain herself to the oldest diner at the party (not the offended party) to be told 'i dont like what you just said there'. Her response 'you just need to have a bit of personality' before she scuttled off. Who does that? Who verbally attacks a man in his 60's who quietly, calmly and politely defends the treatment of a family member?! WHO?
Beyond disgusted at the treatment received today. The worst, most needless reaction I've ever experienced from anyone providing a customer service of any kind. Truly abysmal.
We will NEVER be back but worse than that, now I'm stuck being one of those people that HAS TO tell everyone I speak to about eating in Belfast about my woeful experience at Harlem. I get to relive this nightmare over and over and over in my interactions with friends, family, work colleagues for years and years to come. I work less than 100m from the place in a huge building with hundreds of colleagues. Have you any idea the inconvenience this new crusade will have on my day to day life?! I'm captain of the big Harlem Boycott Boat now and I get to sail the seas forever more filling up on passengers. This is my first negative restaurant review. I'm 40. I had such a great run, I was happy and the manager of Harlem ruined it! read more